Vic Portillo - State Farm Insurance Agent - Bridgeview, Illinois

Lyndsay W.

My family had been with Vic for over 40yrs. As of these last few years the customer service from his office has not been the best and they are lacking on needs. Messing up policies multiple times even after being on the phone to correct the issue to find it was still wrong. Had a member of the office call trying to sell me on life insurance for my kids to then try to deep drive into why my family were leaving this agent. The gentleman would not take no or I'm not sure for an answer. I had to finally hang up on him after being on the phone for an hour listening to him talk about his health issues. (Yes I understand "family" company, but an unwanted phone call to begin with wasting my time after saying no is not how I wanted to spend a Sunday night). Recently I added a new vehicle and created a new policy setting up autopay from my checking account instead of adding it to my fiancé policy because it was a better rate. 2 weeks later come to find out the changes I made were over-rode and added the new vehicle to the other policy making the rate jump up $120/month! When I called the office I was told I couldn't change it, which I know was not true because I had to do it last yr when my parents left the policy.

We went elsewhere and now pay 1/3 of what we were being charged for the same coverage with more benefits.

Definitely look into your policy with this office if you feel something is wrong, your gut feeling most likely is correct!

Guadalupe S.

Vic’s office gives excellent service and the premiums are very competitive for auto, renter’s and life insurance . I would highly recommend to others!

Jim

I worked with Vic's agent Mark Panozzo to replace our Travelers coverage for both home and auto. Mark was extremely careful to rate the property and the cars accurately. He took a good bit of time on a Friday night, well after normal business hours, collecting our information. I came in the next morning with documentation and we were able to bind coverage. We actually short cancelled our previous carrier because SF was much more competitive. Nice job Mark!!!

Kenneth W.

Vic Portillo is an outstanding agent and I have the pleasure of working with him for over 30 years. He’s extremely professional and knowledgeable in all matters of insurance. He goes well above what’s needed to get the job done and take care of his clients!!

Matthew P.

Had a great experience today with this office!
Everyone was so professional and explained my policy in a way that I could understand.
Saved me $100 per month!!

Ubaldo

Vic and his team are great to work with, he has been able to help us and many others with his expertise, care and understanding. Thank you Vic.

Ivon G.

Vic is an amazing agent. He is willing to always help educate students on the importance of having insurance and discuss the opportunities available at State Farm. Over the years he has been an amazing volunteer and partner for the Economic Awareness Council, a non-profit that focuses on enforcing financial capability.

Alex M.

Vic has been my families insurance agent for a very long time. We are grateful for his thoughtful care and concern for our family. You will not find a better State Farm agent.