US Financial Network, Inc. - San Juan Capistrano, California

Rhonda O.

I was referred to this company several months ago by a fellow real estate agent as a resource for my Senior Buyer clients to acquire financing on manufactured homes which other more conventional lenders would not offer or consider. For Seniors who are dealing with downsizing and limited budgets the manufactured homes are a viable way for them to have a home, in a more secure community. Many times they can not afford those transitions without a bit of financing.
The first person I spoke with was a gal named Harmony.( Frankly I expected a voicemail because that is what I am used to with many other lending institutions.) She was so friendly and ready & able to answer all of my questions which were numerous as they were regarding all of my buyers situations...I had three Buyers writing offers on unique homes in different parks and with different financial needs. Within a few hrs, I had another very pleasant conversation with the owner Joseph. The quick and very professional service allowed me to write all three offers which were all accepted !
I have also found that all members of their team,application,appraisal and loan processing, have been so responsive and on detail.
I wish that I had found these folks earlier in my Real estate career ! I happily refer them to all and look forward to working with them whenever I can !!!

Stefani R.

I was looking into purchasing a manufactured home a few months back and Harmony was the main person assisting me. She was very professional, attentive, and very quick with getting back to me with all of the answers to my questions. The paperwork was processed quickly. Even after I had decided not to follow through with the purchase due to unforeseen circumstances, she was very understanding. The owner was very kind as well. Our initial conversation was friendly and he understood exactly what it was that I was looking for. Very kind people. 5 stars!

Marla R.

An absolute nightmare...
I chose to work with US financial because Joanna and Cheryl provided amazing customer service and answered all of my questions. As soon as my file got assigned to senior loan processor Robert Quinn it was downhill from there. Robert lacks basic customer service and communication skills. He gets annoyed whenever you ask questions and makes you feel stupid for even asking annoyed. He was rude to my realtor and talks over you whenever you try to get a word in. I called a few weeks in and asked to change loan processors with no success. I was instead asked to CC cheryl on all emails so she can follow up on loan process, this did little to help. Robert would fail to communicate, did not have a sense of urgency, and as a result escrow got pushed back MULTIPLE times. It is not the customer's fault that he hates his job. Use any other company but them.

Jeanie S.

My husband and I were searching for a mobile or modular home and the experience was a bit different from buying a condo or home. Danielle Hoskin was one of the people who assisted me through the process of what documents were required. She was very prompt in her responses as well as being very professional! We ultimately found the perfect place for us, and I could tell that she and others in the company worked as fast as possible & kept us informed of the progress along the way. I would recommend the company very highly. THANK YOU TEAM!

Oscar E.

I don’t know how anyone can give them less than five stars. Every experience I had with them is fantastic and I’m writing this from the comfort of my new home thanks to them. John and Robert are fantastic and are there to help with everything and anything I needed. The office assistant Jeanette was very attentive and helpful even at times where I called minutes before closing. I highly, highly recommend this company to anyone who is looking for a mobile home. I swear you will not be disappointed.

Jessica L.

I must first start off by saying that this was my first time buying a home and have been very skeptical about the whole process. I honestly could not be any happier, working with Johana Moreno has been an absolute pleasure! She is very professional, super nice and made the process fast and easy! She went out of her way to help me and answer any questions I may have had, she was always super sweet and extremely knowledgeable! I will def be recommending US Financial Network to friends and family, thanks Johana, you rock!

Sharon V.

From the very beginning of my experience with them, it has been smooth and easy. I have to give the credit to Harmony as she is not only 100% customer focused, she does what she says she will and follows up in the time frame she gives. She does it all with a smile in her voice and an extremely professional way. She’s also fun to talk to - this is my first mortgage and I felt very ignorant with some of my questions. She assured me I was not and proceeded to explain in terms I could understand that would answer my questions.

Having worked as a customer service manager for an airline for 28 years, I would have hired her in a split second knowing I would never regret it.

While I did deal with Harmony 99% of the time, I also had occasion to interact with John Bohrer -again, super helpful, professional and made this process easy. I would recommend the company in a heartbeat!

Chris D.

I submitted an application Three weeks ago and I never got a call back even though I called them and had my agent call them like 5 times, I would never get a call back. I lost the offer to the manufactured home I was interested in, I am a person with great income and great Fico score and I was treated like I was no one, like I never qualified. They made me doubt myself, I felt like I was not a good candidate to purchase a home and was discouraged. Just Google Santiago Financial, They processed my application from one day to the other.