Tom Moore - State Farm Insurance Agent - Hurricane, West Virginia

Tom Moore - State Farm Insurance Agent

Located at 3745 Teays Valley Road, Hurricane, WV 25526, United States, Tom Moore's State Farm Insurance Agency is a trusted provider of comprehensive insurance solutions. With a commitment to exceptional service and a wide range of specialties, the agency has earned a reputation for excellence in the local community.

Main Services

• Auto Insurance: Protect your vehicle with coverage options tailored to your needs, including liability, collision, and comprehensive coverage. Enjoy benefits like rideshare coverage and new car replacement.
• Home Insurance: Safeguard your home and belongings with policies that cover damages from various perils. Bundle with auto insurance to save on premiums.
• Life Insurance: Ensure financial security for your loved ones with term life, whole life, and universal life insurance policies.
• Renter's Insurance: Protect your personal belongings while renting with affordable policies that cover theft, damage, and liability.

Location and Access

The agency is situated in the Teays Valley area of Hurricane, West Virginia, near the intersection of Teays Valley Road and MacCorkle Avenue. It is easily accessible from major roads, including Interstate 64 and U.S. Route 60.

• Neighborhood: Teays Valley
• Nearby Landmarks: Hurricane High School, Teays Valley Middle School, and Teays Valley Shopping Center

Featured Characteristics

• Wheelchair-Accessible Parking: The agency offers dedicated parking spaces for customers with disabilities.
• Wheelchair-Accessible Entrance: The entrance is designed to accommodate wheelchair users, ensuring accessibility for all customers.
• Experienced Staff: Tom Moore and his team bring together years of insurance experience, providing knowledgeable and personalized service.

Practical Information

• Address: 3745 Teays Valley Road, Hurricane, WV 25526, United States
• Phone: 304-757-7711
• Website: tommooreagency.com
• Hours of Operation: Monday - Friday, 9:00 AM - 5:00 PM (EST)

Positive Aspects from Reviews

Tom Moore's State Farm Insurance Agency has received numerous positive reviews, with an average rating of 4.9/5 on Google My Business. Customers appreciate the agency's exceptional service, quick response times, and competitive pricing. Some notable aspects mentioned in reviews include:

• Personalized Attention: Customers appreciate the personalized care and attention they receive from Tom Moore and his staff.
• Competitive Pricing: Many customers mention that they found the agency's insurance rates to be competitive and affordable.
• Responsive Customer Service: The agency is praised for its quick response times and efficient handling of customer inquiries and claims.
• Expertise and Knowledge: Customers appreciate the team's in-depth understanding of insurance products and their ability to provide tailored solutions.

Tom Moore's State Farm Insurance Agency stands out as a reliable and customer-focused provider of insurance services in the Hurricane, WV area. With a wide range of specialties and a commitment to exceptional service, the agency has earned the trust of its customers and the respect of the local community.

👍 Reviews of Tom Moore - State Farm Insurance Agent

Ashley W.

5/5

They take really good care of me here! Quick to return calls. I've had other state farm agents, but none like Tom and his staff. Top notch here!!

Dustin A.

5/5

So far they have been great. Very competitive pricing, app, and customer service ! I would have to say for me though price drives my choice in insurance as I always pay premiums and never use it (knock on wood). So far there isn’t any complaints after 7 months with Tom Moore State Farm

patricia C.

5/5

Tom is an exceptional agent. Tom makes it a point to get to know his clients. This familiarity allows Tom to provide State Farm products that fit his client’s and their family’s needs. Although Tom has been an agent for many years, he has kept up with the current insurance trends and is able to provide the very best service for his insured.

Ross T.

5/5

I’ve had State Farm forever and never an issue. I just added my daughter to the insurance and Tina made it so easy and simple. Appreciate the convenience of working with State Farm.

The E.

5/5

Excellent customer service! Tina made the process simple and easy! She treats you like family! I received a lower quote with more coverage and multi policy discounts!

Patricia R.

5/5

Tom Moore is a great person to work with. Hee has been an agent for a long time he here is very knowledgeable.

Bryce B.

1/5

My experience with Tom Moore State Farm is what some would call eventful. As I have been waiting for 2 claims I’ve had to be taken care of by a body shop that’s taken over a year to get parts, once those parts were received I was issued a rental car per coverage of my policy 80/20. The body shop was handling two separate claims for two completely different dates and situations. However, State Farm recently stopped covering my rental car as of 7-20-24 which was understandable as I no longer have insurance through them and it had reached the max policy of $500. What they failed to inform enterprise of was there were two seperate claims. They did not schedule me to have the rental car for the right period of time and once I am informed that it was incorrectly done I am told that they can no longer issue anything else so now I will have to pay commerical price for the rental car ($55 a day compared to $27). As my car has been sitting in the shop waiting for pick for an extra 10 days because State Farm misinformed me on payment. As I was issued a comprehensive check and once my car went into the shop I was told there was supplemental parts needed and I went to State Farm to see what the process would be if they would just right me a new check or would they send me or the body shop the money. I was told to come in and I would be issued a new check. I went inside the angry on 7-22-24, I provided the check and awaited a new one just to be told that they couldn’t issue a new check due to it being past the 90 day period. Why was I not informed that on the phone? Then I am told Tom would have to reach out to the claims department and see what needed to be done. Claims said they would epay me the money, which I am okay with no issues there. Issue is that it is now 7-30-24 my car has been done since 7-22-24 and State Farm is just now looking over these supplemental parts that could take up to 5 days. 5 X 55 is $275. I just paid enterprise $227 yesterday 7-29-24 because State Farm stopped covering the vehicle. My issue is that I was misinformed by State Farm about payment for my comprehensive claim so now I have to wait another 5 days to get the extra money as the body shop won’t release my car until proof of payment is shown. This process between State Farm and I has been tremendous to say the least. As they do not take any responsibility for their negligence of the situation as it was somebody in the office that told me they could write me a new check same day. It’s poor quality on State Farm to actually do their job as it is written and to follow protocol as this compressive claim was in the system and filed so all they would have to do was check the date at which the original check was given and tell me it was a dead line and I could’ve made arrangements to come in earlier so I would have the supplemental payment in a reasonable time. If you are looking for insurance, look elsewhere I wish I would’ve to begin with.

Bryon T.

5/5

Excellent customer service! Brandon Lowe was very helpful and knowledgeable I'd give him six 🌟 stars. Saved me money with bundling my home and auto insurance. Very glad I chose State Farm as my new insurance provider.

Ashley W.

5/5

They take really good care of me here! Quick to return calls. I've had other state farm agents, but none like Tom and his staff. Top notch here!!

Dustin A.

5/5

So far they have been great. Very competitive pricing, app, and customer service ! I would have to say for me though price drives my choice in insurance as I always pay premiums and never use it (knock on wood). So far there isn’t any complaints after 7 months with Tom Moore State Farm

patricia C.

5/5

Tom is an exceptional agent. Tom makes it a point to get to know his clients. This familiarity allows Tom to provide State Farm products that fit his client’s and their family’s needs. Although Tom has been an agent for many years, he has kept up with the current insurance trends and is able to provide the very best service for his insured.

Ross T.

5/5

I’ve had State Farm forever and never an issue. I just added my daughter to the insurance and Tina made it so easy and simple. Appreciate the convenience of working with State Farm.

The E.

5/5

Excellent customer service! Tina made the process simple and easy! She treats you like family! I received a lower quote with more coverage and multi policy discounts!