Tim Clifton Agency Inc American Family Insurance - Moline, Illinois

Joanie M.

We had previously been insured with both State Farm (45+ years) and then Allstate for the last year.
We decided before we renewed our Allstate policies we would check other insurance carriers out. We ’decided to check into American family insurance. The agent here in Moline I found was, Tim Clifton. From the moment I walked into the office (and greeted kindly by Jennifer) I felt welcome. I ended up talking to Tim multiple times. He came to the house and looked at what we had, asked lots of questions, and gave me some quotes. Previously, we had various policies i.e. a personal policy and umbrella policy besides our homeowner and car insurance policies. I was thrilled to find out that the limits on the American family auto policies were high enough that we no longer needed the umbrella policy. And the separate personal policy was no longer needed because all of my scheduled items (after getting updated appraisals) could be included on the homeowner policy.
All policy premiums are yearly which means there are no more six month premiums and new coverage cards to keep track of twice a year!
Tim also contacts you and gives you the option to come in and discuss coverage every year. In all the years I was with the other insurance companies NEVER ONCE did they call me to discuss our coverage and find out whether or not it was enough until AFTER a devastating fire. That’s when we found out we were not insured properly.
I feel that I have found an insurance company that truly cares about their customers…. Hallelujah!

Matt N.

I've been with Tim Clifton for a number of years after switching from State Farm and have to say that I am more than highly satisfied with the care and quality service provided. There has never been an issue and Tim is prompt to return any calls or emails. Tim has always had mine and my family's best interests at heart.

Nicolas W.

Tim and his staff are always helpful. They insure all of my stuff. When I called to add a vehicle, he asked to sit down and discuss my policy. He was able to add a vehicle, advise me on my rv, boat and motorcycle, along with life and home insurance. Mr. Clifton is very knowledgeable and he doesn’t just try to sell you things that you don’t need.

I called to ask about life insurance, set an appointment that fit me, showed up and got surprised. He laid out plenty of options, some I wasn’t even aware of. He was doing his best to get the plan that fit me best.

Bonus: the company has an app so you can always access your account. It carries your insurance cards so you don’t have to carry a paper copy.

Nick B.

Very kind and helpful people work for the Tim Clifton agency. They have a rapid response time via email or phone, whatever you prefer and they're honest as well. I am a member of American Family Insurance and plan on staying.

Tequila P.

I talked to real people! Her name is Jesse and she’s fantastic!
Then, I went to a real office and got greeted! Whaaaaat! She laid everything out and explained all of it in the simplest of ways! Then Tim actually had a full on conversation with me!
I need that person to person interaction!!! I hate an automated system!
My coverage is now more than doubled and my cost is literally 1/3 of what it was! Still a $500 deductible but everything else is just mind boggling!!!

Forbidden D.

Anytime we need information or to make a claim. Tim Clifton and his team are right there. Through the years and during a devastating experience- Tum Clifton and a few of his team members showed up in person to help. I will never forget how they out me at ease and assured me they would be there to help.

Lindsay K.

There are really no amount of words to explain how helpful honest and caring tim Clifton and his staff have been to me. I have learned so much about things I didn't know I even needed to know. You all have really made me feel like I matter. Thank you all for doing your best for me and my family. I couldn't ask for a better insurance company.

Ego C. M.

Terrible experiences, will never use them again, EVER! They will take take take your money, but as soon as you make a claim, boom, rates go up, EVEN WHEN YOUR NOT AT FAULT AT ALL... Jerry the adjuster, be careful with that guy, he'll screw ya, and Tim just plays stupid... Good luck!