Sierra Credit Corporation - Chatsworth, California

Jesse García Jiménez

I had a loan for my truck from this bank last year 2023. The first problem was that my insurance company renewed every 6 months and the bank will think I cancelled my policy. They will send me letters to my house, saying that if they didn’t receive proof of insurance in a couple weeks they will send me their insurance and include the payment in my loan account. But I always contacted my insurance agent, she will called them and send all the information they needed. So this bank stopped sending letters. Last year I got pulled over on my truck and the sheriff impounded my truck for 30 days. The bank started calling saying that if I didn’t took out the truck on Friday that they were going to pick up the truck and park at their bank. So I knew they was trying to set a plan. They was probably trying to make me paid more if I picked it up from them, or they was trying to take it away from and sell it and claim as repo. So I called the bank and told them that I was just going to pay it off, the lady I was speaking with got so mad and angry. They got my payment and said “SierraCredit was not responsible about the truck anymore.” When I heard that I was so happy of leaving this bank please

Eddie Correa Jr.

I have no idea why there is so much hate towards this company. I had a great experience with them. I financed my Ford Mustang through this company in April of 2021. The agreement was to pay off the car in five years. However, I decided to pay it off within two years. I paid off my car last month. Support was always friendly and professional with me. They would even give me a one month grace period for making early payments and whenever I was late on a payment, I would get a grace period of 10 days. This is the best auto finance company ever. Also, their online payment portal is easy to use. I would do business with this company again. Thank you so much!!!

D Robertson

Terrible service disrespectful employees. The manager is not there to help anyone. She is blatantly disrespectful very uncourteous. She will not help you under any circumstance. She doesn't wanna hear anything. You have to say she should not be a manager because she has terrible communication skills. I don't even know how she got this job. Her title should be stripped immediately, she's the reason I do not want to stay with this company. She is a horrible horrible manager, and one of the most rudest people I've ever spoken to in my life.

Karen Jaramillo

Worst company made me do 2 payments in one month less than 10days apart they used my first payment to cover all the late fees they did it without consulting me. I explained that I couldn't do another payment and they threatened to repo my truck. I explained that I was on workers comp due to covid complications and the supervisors response was that the pandemic was over. And I had to pay that day before 6pm or else they will pick up my truck. Never missed a payment not even in 2020 , when I asked to speak with someone higher than the supervisor they always dent it.

Elysia

(edit) the repo company or sierra DAMAGED MY CAR. Front bumper is scraped, cracked several areas, fender is cracked. There's license plate screw imprints on the back of my car. Right door is scraped and dented all over. It shows they got 16mpg so basically they floored it and went for a joyride. $916 to get back a damaged car.

Just recently lost my apartment. I asked if I could pay my payment on the day I got paid, they said yes. Then TRACKED ME to the motel I'm staying eat and drove my car an hour north and took all my stuff. Now I'm paying $150 to get my personal belongings (if they're still there) and $916in CASH to get my car back which is very shady. So now I'm homeless, my medicine food and clothes are gone, and I get to pay hundreds of dollars because they drove my car (full tank btw) an hour north.

Deja Manuel

The absolute worst experience I have ever had with a financier in my life. They use an online portal operated by a 3rd party agency. When their website is down, and you contact Sierra Credit directly, they aren't able to help you because they rely on said 3rd party for all IT issues. I contacted them alerting them that I was unable to complete making my online account, and their representative apologized and said there was essentially nothing that could be done until the site was up and running again, which was out of their control. The representative could not even offer an estimate of when the site would be fixed.

Several days later I FINALLY received confirmation that my account was made and ready to be verified. I verified my account and attempted to make a ONE TIME payment online. The site froze on me. After several minutes of watching a "wheel of death" screen, I refreshed the page. My e-mail notification sound then went off on my cell phone several times. When I looked at my e-mail for my "Thank you for your payment" confirmation e-mail, I HAD FOUR CONFIRMATION EMAILS. I sent an alarmed e-mail to the customer service in charge of the payment website complaining about their faulty service, and asking for the charges to be reassessed and not removed from my account beyond the ONE payment.

Every day, I monitored my bank account waiting for the charge to show as pending so I could dispute it with my bank. It never showed as pending. My account was indeed charged 4 times. No one ever responded to my e-mail. Now I have to complete a dispute form with my bank to have the funds sent back to me.

This is not how I expect my VERY FIRST payment with this company to be. Going back to their website, it doesn't even show that my payment was made. I have no available payment history, no scheduled payments, no current bills. The site is absolutely useless, and CLEARLY STILL BROKEN.

If you are in any position to choose your financier, I highly suggest seeking other options over Sierra Credit. I've never written such a lengthy review in my life, but losing over $1000 in one fell swoop to a company that isn't knowledgable or in control of their own payments is nothing short of traumatic, and unfortunately, my journey has only just begun.

Sidhant Sharma

I have been making payments on the account for 16 months now, with Laura. Now, Cecilia the new handler for the account, calls and rudely interrupts anything I have to say, on top is not willing to work with any timings on the account for the payment and kept threatening over and over again. I just simply called to get information as to how to make a payment at the 7-eleven.
Finally, I asked for supervisor, which came up with the same attitude, and didn’t want to help on the account. She threatened me again with the same dialogue.
Complete up-surd and degrading customer service. There is no helping in this company. They treat you like they own you, and try to make you feel worse.
I would give negative stars if I could, and will be sending reviews into BBB.

Maggie S

Horrible experience with this company. Due to COVID19 we needed an extension, they charged us $40 for the one month deferment and then still took our money! Today I called and spoke with a rude supervisor who refused to even give me her name and just yelled over me anytime I tried to speak. Hiding behind policy because the company has twice lied to us and keeps letting us down. If you have any other options run away from Sierra Credit!