Shannon Morreale - State Farm Insurance Agent - Cary, Illinois

Kelly K.

We love Shannon’s State Farm office!! I’ve known Shannon for several years on a personal and business level. Always easy to work with her office. Melissa is my go to person when I need something done. She has not failed me yet! Especially after needing help getting old declaration pages for an accident. She’s helped my family out as well. Highly recommend this office!!

Patty K.

We selected State Farm to cover our home and vehicle and we were very pleased with the consultation on coverage options from Melissa Victor at the Shannon Morreale State Farm agent office.

She was very knowledgeable and provided us the information and pricing very quickly with no pressure.

Dan and Patty Kelly

Waldo G.

I dealt with Melissa and had an absolutely amazing experience. I was recommended by a friend who mentioned that she and her sister were able to get SUPER low rates on their vehicles. I called the next day and got a killer quote + multicar discount + safe driver discount which requires you to have a beacon in your car (not fun) but a discount is a discount. I would highly recommend talking to Melissa and going down this route.

Steven G.

Worked with Melissa in the office. She was incredibly knowledgeable and helpful. After 25 yrs with a competitor, we switched to SF. Melissa answered all our questions and made sure we felt comfortable with our decision. Highly recommend her.

Adam

I can’t say enough great things about working with Melissa! Not only did she save me a significant amount of money over my Liberty Mutual policy, but she was incredibly helpful and patient throughout the entire process. If you are shopping around for a better option, don’t hesitate to give this office a try!

Adam D.

This review is both a reflection of State Farm's policies as well as how I was treated by Shannon's agency.

I was shopping around for new insurance because of the three year cycle these agencies artificially impost on their customers. We all know after three years if you haven't looked for new insurance you're probably over paying.

I stumbled across Shannon's agency and decided to get a quote. The State Farm website isn't great. It's pretty limited and after filling out the 'message' to send along with my quote request it wouldn't let me send anything over.

I reached out to Shannon directly via email explained the situation deleted the message on her website and was finally able to resend my quote request.

I didn't hear anything back from Shannon until I reached out and asked if she was able to locate my request. She said 'yes' but that someone else in her agency would handle the quote. I received an email shortly after that from Haley. She apologized for the delay but attached my homeowners quote to review.

She also expressed that they would not be able to insure the vehicles I had requested a quote for as well. My main transport is a 2021 Ford Ranger XLT the other vehicle I only use in the summer is my 2015 Hyundai Genesis Coupe.

Alarmed by the statement "you were not eligible for an auto policy at this time" I had to learn more. I have a credit score of 836, my home is full paid for, and I've never filed any kind of insurance claim ever in my life. It didn't make any sense. I replied back asking for more detail and was ignored.

After googling reasons why they might not cover me it appears State Farm is a company that won't insure 'older' KIAs or Hyundai's because of their "ease of being stolen". Apparently your driving record or where you live and work don't have any factor in the decision. It's a form of discrimination in my opinion.

What really bothered me though is not just being ignored but the fact that it felt like Shannon simply handed me off to someone else in her agency because she couldn't be bothered. She couldn't even be bothered to reach out to me directly herself to explain what the ineligibility actually meant or if there were ways around it. The denial all came through email - not one phone call was made by her or her team.

If this is how State farm treats their potential patrons it's a wonder they keep them at all.

- Update 08.21.24 -

Shannon called me today to accept feedback on my experience. I believe it's a valuable way to make 'amends' in a way to people who feel 'slighted'. I was given an opportunity to let her know how this experience made me feel and her response was rotted in self-reflection, which I appreciated.

I've raised my review because of this interaction alone. I do think State Farm as a company should reconsider their discriminatory action of not insuring specific vehicles 'just because'. I get the vehicle may be 'risky' but I am not.

Paul L.

The experience with our State Farm agent Melissa Victor in reviewing our coverage and determining our needs could not have been more thorough or helpful. Although influenced by the considerable savings in premium, the quality, knowledge and professionalism of the process made our decision to change companies worth the effort. Personalized service and ease of contact are important elements when working with the complicated business of insurance. We are confident that working with Melissa and the Morreale Agency will provide us with the peace of mind we look for when choosing our partners.

Maria P.

I called in to get a quote and spoke with Haley B. She was fabulous!!! She asked questions, I would have never thought about for coverage. She was able to get me a better policy to fit my needs than what I had at almost half the cost. She answered every question and explained everything. Haley made the transition so easy and even followed up to make sure I was able to get into the app. I 100% loved not feeling pressured or taken advantage of. Not only is the service AMAZING but this company does so much for the community it’s rewarding to know they giveback too. Call Haley today, trust me she will take care of you.