Sares Regis Group - Newport Beach, California

Ananya S.

I was charged twice for parking, and after two months of repeated emails and in-person visits, I went to the leasing office at Onyx to get it resolved. Unfortunately, I had the misfortune of dealing with Hannah, who was shockingly rude, dismissive, and unprofessional. Instead of constructively addressing my concern, she refused to listen, spoke to us with sheer arrogance, and even asked us to leave the office without even acknowledging our concerns.

I have lived at Onyx for a couple of years and had no issues with the other leasing staff, but my interaction with Hannah was unacceptable and has made me seriously reconsider continuing to live here. No resident should have to deal with such blatant disrespect when simply trying to resolve a legitimate issue where the building owes the resident money and defaults on applying the credit. Frankly, someone with Hannah's attitude who lacks basic courtesy has no business working in a leasing office or any customer-facing role. If this is the kind of service Sares Regis as a managements allows from its leasing agents, I would not recommend living in any of the buildings they operate.

VERONICA C.

I have lived in the California Villages in Pico Rivera for the past 3 years and management has changed 5 times. With so many different managers there have been errors in recording my rent payments in 2022 and in 2023. Due to this oversight, I was subsequently charged late fees from April -November 2022 and from March to August 2023.
In 2024 the new manager reviewed my proof of payments and began removing the late fees. He created an account for me to pay my rent online and now my rent payments have been processed on time.
In November I ask for a copy of my rent ledger and I have late fees charges in the amount of $1,135.35. My rent is paid in full, and I have not been late. I did not receive any notice that my rent was considered late during this period nor in previous years when my rent payments were not recorded. I added up all the late fees and the amount is $1,135.35.
There is once again a new manager, and she stated that the late fees are for the balance I owe. I have written her a letter and I am waiting for a response. I am being charged late fees for late fees. The late fees charged over several months are excessive and do not reflect a reasonable estimate of any actual damage incurred by the leasing office.
I wont pay late fees when I have not been late.

Jody

I can’t say enough about Sares Regis Group. They are the best property management company that I have dealt with in my 45 years of apartment living. They are professional, but also caring and compassionate. They go above and beyond.

Z L.

Here is the comment i posted on one of their properties.

I’ll leave you several things i experienced to help you make your decision to stay out of this place and any property under Sares Regis Management. TLDR they are notorious for a reason and this place is 2 stars for a reason

1. Predatory charging on move out. It doesn’t matter how clean the unit is, they will charge you full deposit amount and more. Without providing evidence or actual receipt. They charge painting even though the unit is 100% as it was.
2. They conveniently add more fees to your account. After Sares Regis took over, there happened to have ridiculous charges on the account, like double charges on sewer, and other mysterious fees. If you just email them they will ignore you, even if you go to leasing and find them in person, they still conveniently forgot after. It took me a lot of back and forth, in the end i sit there for an entire afternoon and made sure it was fixed in their system. If i do not find about this, i could off just paid, maybe others already did.
3. Slow to no management. If you send email/file ticket they will just ignore for weeks, until you find them in person.
4. Parking issue. Space tight af and there is no guest parking, they claim they do maybe around 4 for the entire apartment, don’t think about invite your friends over.

I’m currently in the process to fight my money back. They do this all the time because it’s a lot of effort to get your money back. If only 1% people get their money back through back and forth argue and even small claim court that means they get to keep the rest 99%. If you are in same situation, don’t let them take advantage of you.

Chelsea H.

I find it interesting that most of the reviews point out how this company falsified information to avoid returning deposits as I have had the same issue for over a year, and no one has helped me. I moved out of a property almost one year ago and was charged for a cleaning fee after the staff also provided keys to the cleaning service the same day, that THEY recommended, to go and clean my apartment. Essentially I paid for a move out cleaning service just to be charged anyway. I have photos of the cleaning being done on the same day, yet they still tried to act as if I left the property without any cleaning being done. This company has zero regard for any tenants and I am highly disappointed and somewhat offended because I feel like I was tricked, even though enjoyed the property itself where I lived.

Vanessa W.

I do not recommend living at any of their properties. First, I’ve lived at two of their properties and they change complex managers at least 3 times during both of my leases. At my first apartment after my departure to avoid giving me any of my deposit back the falsified work that was done and deducted from my apartment. It wasn’t until after I requested and itemized receipt that they sent cleaners and painters to the apartment over a month and a half later and I had to dispute it because my neighbor happened to be my friend and had photos of them doing this. 3rd my second apartment I moved into as a new mom and during summer my air conditioner was not only broken but came crashing down and flooded water all over the apartment damaging my personal items. It was then that they had no choice but to come and fix, I also had a roach infestation that was not taken seriously or treated for 5 months until they switched apartment managers and even then with all of my items in the middle of the apartment for 5 months being treated it was a serious problem. I vacated the property over a year ago and I am still waiting for someone to contact me about my deposit being returned. This is the worst company. If you have a family they will not fix any issues potentially dangerous for your children & when you move they will avoid giving you the deposit you’re entitled to back at all cost and falsify work that has been done. I am looking into further ways to handle this issue since no one has gotten back to me in over a year and they are impossible to get a hold of.

I never leave bad reviews but I think people need to know what they’re getting into when they’re looking for a place to call home you deserve a company that cares about their renters.

Joey W.

I've been living in the California Villages apartments in Pico Rivera for nearly 7 years now. A few years back it changed hands to Sares Regis. I've been month to month since around 2020, but they finally sent me a notice to sign a new lease. However, when I went to sign at my leasing office, the numbers they provided me that they signed off on and sent me in triplicate did not match. After about a week of back and forth between the leasing office and the company, I was told that the notices they sent me were "an error," and the gave me a new notice with options that were far pricer than stated - and also above the 8.8% increase, which I understand to be the legal limit for increases in LA county this year. The people in my leasing office are just middle men communicating with Sares Regis and nothing has been decided for about 3 weeks now. My belief is that they should honor their mistake since they were official documents with clearly stated prices, a clearly stated deadline, and a hand written signature. But right now I frustratingly stuck waiting in limbo, trying to decide if I move or pursue legal action against them either being a generally deceptive business or not compying with AB 1482.

Update: After a few more weeks with no resolution, I wandered into the office and found out they did agree to honor their "error." So the headache is over!

Marissa C.

I've been here at Villa Del Sol for 5 years, and we've had several different managers. The manager we have now is Vivian and I gotta say that FINALLY we have a manager that gets things done. She is the best manager, very professional, and actually cares. She is the first manager to try and get us all together as a community and I love that. Before Vivian I didn't feel connected or really like a community here so.i wouldn't really recommend or tell anybody about this place. But since she's been here I have seen immense, positive changes. She is the only reason why things are looking up here. Also, she makes it very obvious that she cares about the tenants and doesn't just brush them off like all the others have. I feel like she is helping the apartments and the company ALOT. So thank you all for FINALLY bringing in a manager that cares and gets stuff done. She has alwaysade my family and i feel at home and taken care of. With Vivian here, I can now honestly see more people wanting to come and rent and I can now feel confident about recommending this place to other people because of Vivian.