Rusty Fanning - State Farm Insurance Agent - Colorado Springs, Colorado

Joseph Y.

I recently had the pleasure of working with Kyra for my insurance needs, and I couldn't be more impressed. From the moment I called in, I was met with a warm and welcoming atmosphere. Kyra, in particular, provided an absolutely incredible level of service!

Kyra took the time to thoroughly understand my unique situation and patiently explained all my options, ensuring I felt comfortable and informed throughout the process. She answered all my questions with clarity and expertise, and her attention to detail was truly remarkable. It was clear that she genuinely cared about finding the best possible coverage for me.

Her customer service was truly exceptional. She was responsive, proactive, and always went the extra mile to ensure I was satisfied. Her professionalism and friendly demeanor made the entire experience stress-free and even enjoyable.

I wholeheartedly recommend this agency and, especially, Kyra for all your insurance needs. If you're looking for an agency that prioritizes customer satisfaction and provides top-notch service, look no further. You won't be disappointed!

Tom B.

Let's start this off by saying the truth. I don't like anything about insurance.
However - this agency, and specifically Kyra Cross, made my mandated insurance needs work for me while saving me a shit ton of money.
She had the unique ability to look after my risks while respecting my time - both in the ease of purchasing my polices and also slowing things down so I could understand things.
Even though this agency is not local to me, I highly and will recommend to anyone who needs a competent agent.

Barbara S.

Kayla was amazing helping me add a car to our policy today and sorting out our billing options. Her assistance was greatly appreciated. We also appreciate all the work that Nick did to originally help us set up our policies when we first moved to Colorado.

Hadaza C.

Had a wonderful experience with my agent Nick Williams, he was very helpful and answered any questions I had. Overall a great and friendly company to work with, front desk promptly and kindly transferred me directly to an agent and everything was done over the phone easily! Very great team! Definite recommend!

Kozmin R.

Kayla M helped me save money compared to my last insurance company with savings of $100 a month and for way better coverage! I know it sounds like a commercial but honestly 15 minutes saved me so much. Oh wait. Wrong company. But honestly though love the service and the team there. Great energy and work environment and I’m happy to have saved so this amount of money with such a friendly and polite customer service rep! - Dom R

Brandy H.

We switched our insurance to State Farm because they were supposed to be a better rate. At first customer service seemed great but once we signed the paperwork that was the end of that.

Our first issue came to us when our mortgage jumped up $600. Upon calling our insurance company we found out that State Farm did not contact them and get the home owners insurance switched over correctly. We called and found out they sent our information to a completely different company in California. After a slew of phone calls to our previous insurance and our mortgage company we fixed their mistake.

Upon calling a week later State Farm had no record on their end that the wrong company had been contacted originally by them. They also did not fix it on their end a week ago when our mortgage company contacted them.

When talking to their “customer relations specialist” (initials KB) she just argued that they did send it to the correct place and put the blame on us that they contacted the wrong company even though we were assured at the time we didn’t need to do anything and they would contact the mortgage company. I then had to find my paperwork from the mortgage company and call back with the correct info for them to change it in their side. For someone who is a customer relations specialist it really felt like she doesn’t understand how to not argue when the company was in the wrong. It was a very frustrating conversation when I’m always stressed out because I have to come up with $600 extra dollars for this months mortgage because of State Farm not doing their job correctly.

Always follow up with an email to them or they will argue that no conversations or correct information was given but honestly I would use a different agents office.

Erika Z.

Kyra was fantastic to work with! She helped us find the right insurance policies at a great rate and made the process smooth. I definitely recommend her to anyone looking for reliable and affordable insurance options.

Jeff O.

The office here has been great to work with. I have had the opportunity to work with them not only on the phone and by email but also a many times in person. They will take the time to sit down with you and talk with you and not dismiss you like you are just a number. The office is in a great location downtown with easy parking and they always have good music playing inside as well. Stop by and see if they can provide some great coverage for you.