PTL Insurance Brokers - Covina, California

Matthew G.

I recently acquired a new vehicle and in the midst of doing so, did my planning with Melissa B to better understand pricing changes, my policy, and the like. I had many calls with Melissa B asking a lot of questions about pricing, business use, GAP coverage, what happens if this happens or that happens... and she was absolutely great in answering all of my questions with thoughtful answers. She made me feel taken care of and is clearly great at what she does (having been in the industry for 15+ years!). All said and done, I'm happy to report that I did end up getting a new vehicle and as we discussed, she was ready to "flip the switch" and add the new vehicle onto my policy. Great customer service, friendly, responsive via phone and e-mail and always very helpful. Nothing more I could ask for in PTL Insurance! Thank you Melissa B!

Carly S.

Our family has loved working with Melissa at PTL Insurance over the past five years. Her level of customer service and dedication to ensuring the customer comes first are the reasons why we continue to work with PTL. She always responds within 24 hours, makes recommendation to policy changes that have our benefit in mind, and continuously looks for ways we can save money. Melissa now takes care of all of our insurance needs and I can’t imagine anyone else doing a better job.

Laura S.

Ray Medvitz was such a pleasure to work with. He was extremely responsive to every email and called back on the same day. He was writing up health insurance for me and took me through the process explaining every step. I highly recommend PTL insurance for your insurance needs from life, vehicle, health and other policies. In a world of online only insurance applications, it is unique to actually speak with someone and have your own questions answered. I highly recommend this business and have high confidence that your needs will be met successfully.

Vanessa R.

I came to have PTL Insurance Brokers as my agent due to a merger. Christine Barbosa is our account manager and I could not be more pleased with her customer service, knowledge, and professionalism. So much so, that all of our insurance policies, and there are quite a few of them, are with PTL. Having all of our policies at one place is efficient and effective. The fact that we can make one call and take care of all of our insurance needs provide much peace of mind. Thank you, Christine, for your wonderful service, and the PTL team.

Dugg W.

I had questions about the coverage on my homeowners policy. Called the office, the phone was answered by a friendly and helpful person, I assume receptionist, and forwarded to Christine B. Like the receptionist, she answered the phone!!! Getting the person who can help when you first call in is awesome enough, but... huge bonus... She was knowledgeable, helpful, warm, friendly, quick to find answers she wasn't sure of and FUN to deal with. I told her her bosses should give her a raise. So used to getting lousy customer service on the phone, Christine's level of customer centric service renewed my faith that great service is still alive and well.

Candice W.

PTL is great! My family has been with them for a few years. I have always had the best customer service, especially when dealing with Melissa. She is always quick, friendly, and thorough. She goes above and beyond when helping her customers. I definitely recommend choosing PTL to help meet your insurance needs.

CityCynic

I've been with PTL Insurance from back in the day when they were Partee Insurance. I'm so happy they brought my agent over and I've received wonderful customer service throughout.

I really appreciate how responsive my agent Melissa R. has been to my concerns and for getting me the best discounts on my car insurance. Highly recommended!

May K.

I was calling around for quotes and was mainly looking for the best insurance prices but was taken aback by the knowledge and expertise by Melissa R, not only did she educate me on all the different plans that suite our needs best but emphasized the importance of not just paying attention to the monthly premium and to make sure it made sense when the deductible comes into play. Thanks so much for all your help! I highly recommend Melissa if you’re looking to have your insurance policy review, there were a ton of adjustments made to make sure my husband and I were protected.