Peoples Bank & Trust - Charleston, Illinois

Peoples Bank & Trust: A Comprehensive Overview

Peoples Bank & Trust is a reputable financial institution dedicated to providing comprehensive banking solutions to individuals and businesses within the Charleston, Illinois, area and beyond. Located at 1810 Lincoln Ave, Charleston, IL 61920, the bank operates with a commitment to personalized service and community engagement. Their primary contact number is 888-728-1954, and visitors can access more information and online banking services through their website: bankpbt.com.

Specialties offered by Peoples Bank & Trust encompass a wide range of financial services, including traditional banking operations, access to ATM networks, specialized banking and finance support, and acting as a loan agency. This multifaceted approach allows the bank to cater to diverse financial needs, from everyday transactions to complex lending requirements. The bank’s physical presence is designed to be accessible and convenient for its customers, featuring a drive-through service and a wheelchair-accessible entrance and parking lot, demonstrating a commitment to inclusivity and ease of use.

Location and Accessibility

The bank’s location at 1810 Lincoln Avenue in Charleston, Illinois, places it at the heart of the community. This central location provides convenient access for residents and businesses alike. The bank’s design prioritizes accessibility, ensuring that individuals with mobility limitations can navigate the premises with ease. The provided facilities – including the drive-through and accessible parking – are indicative of a customer-centric approach that values inclusivity and convenience. The wheelchair-accessible parking lot is particularly noteworthy, signifying a dedication to accommodating all patrons.

Customer Feedback and Reputation

Peoples Bank & Trust currently holds 7 reviews on Google My Business, with an average opinion of 3.3/5. While the average score suggests room for improvement, the reviews consistently highlight positive aspects of the customer experience. Feedback frequently emphasizes the friendly staff and the great service provided. Numerous comments refer to the ‘friendly folks’ at the bank, suggesting a welcoming and approachable atmosphere. This reinforces the sense that Peoples Bank & Trust prioritizes building strong relationships with its clients.

Services Offered in Detail

Let’s delve deeper into the specific services offered by Peoples Bank & Trust:

• Personal Banking: This includes checking and savings accounts, debit cards, and various services designed to manage personal finances effectively.
• Business Banking: The bank caters to small and medium-sized businesses, providing solutions such as business checking accounts, merchant services, and commercial loans.
• Loan Agency Services: Peoples Bank & Trust acts as a loan agency, facilitating the origination and management of various types of loans including mortgages, auto loans, and personal loans.
• Investment Services: The bank also provides access to investment products and services, assisting clients with wealth management strategies.
• Online and Mobile Banking: Customers can access their accounts and conduct transactions securely through the bank’s website and mobile app.

Further Information and Contact Details

For those seeking to learn more about Peoples Bank & Trust, the website (bankpbt.com) offers a wealth of information, including account details, loan applications, and contact information. Individuals can also directly contact the bank at 888-728-1954 to speak with a representative or schedule an appointment. The bank's commitment to customer service is evident through its readily available contact channels and accessible physical location. The bank's presence in Charleston is a significant asset to the local economy, providing financial services and contributing to community growth.

Key Features Summary:

In conclusion, Peoples Bank & Trust presents itself as a reliable and customer-focused financial institution. The bank's dedication to accessibility, combined with its wide range of services and positive customer feedback regarding its staff, makes it a worthwhile consideration for individuals and businesses seeking comprehensive banking solutions in the Charleston area.

👍 Reviews of Peoples Bank & Trust

Baby T.

1/5

This is the slowest bank I have ever been to literally something that should have taken 5 seconds ended taking me 10 minutes because they are so slow

Thomas J.

5/5

Freindly staff; Great Service

Dave B. (. C.

5/5

friendly folks!

Anthony C.

1/5

Banks of all institutions should be honest. I continue to catch Peoples Bank in lies to justify added fees. No customer service here. Promises for "the right person" to call back... 4 times now, 4 weeks, no call backs. Time to move out of PB&T

So they call me regarding this post and I catch them in more lies. "People" should not be in their name as they have ZERO regard for the customer.

I have accounts in 4 different banks. Peoples B&T has the worst customer service of all of them. And there is a huge gap between the other 3 and PB&T.

Pauline H.

5/5

Chelsea L.

1/5

Roy D.

5/5