Newfront - San Mateo, California

Akiko C.

Negligent agency - stay away! This agency did some "restructuring" this last year and since then no one returns emails or phone calls. I suspect that they have moved all their account managers to an Indian call center. I ended up transferring all the policies I could to a new broker. One policy could not transfer in time and I could not get Newfront to give me an answer on anything regarding the policy or even the bill to pay it. I ended up having to call the insurance company to get answers and pay the bill over the phone as the agent would not answer. My bank was requesting proof of insurance and it took them emailing Newfront 12 times over a 3 month period to finally get a response, and of course Newfront sent the incorrect form. How this agency is in business is beyond me.

Kevin W.

The worst customer service experience I’ve ever had.

I owned a business that used Newfront as a broker between Great American and my franchised business. We ended up selling our location, to which I gave the agent I was assigned (Amy Nyguen) over a month of notice. It took multiple weeks of follow ups to finally get ahold of her. Finally she said that we could just transfer the insurance over to the new buyer (which in and of itself was a ridiculous statement. No insurance company to my knowledge will ever just transfer a policy over to a different entity without any additional paperwork done).

After a month of trying to get the ball moving, I finally had to involve my corporate team to have them try and work with Amy to get my policy cancelled and the new owner’s policy set. It literally came down to the day before closing (over a month since the initial process had started) for them to get the new owner’s policy set after 15+ phone calls and 20 some odd emails to every other person in Newfront I could think to reach out to. But that’s not where the story ends.

After the new owner got his policy set, I got another charge in March for my policy after it had already been confirmed in writing it was cancelled. Reached out to Amy again, heard nothing from her (I never heard from her again). Multiple calls and emails, I finally had to reach out to Great American directly to see if they could motivate Amy to get the process set. It took until yesterday (March 28th) to get everything finally cancelled through Great American. I had originally reached out January 30th!!

Suffice to say, Newfront has zero care for their clients once you’re in the system. I would recommend everyone steer clear of this shady company.

Ashish J.

I am chaging this review based on my recent experience with NewFront. I had some hick-ups with getting connected, but it turned out to be a one-off situation. The COO, as well as the rest of the staff attended my requests immediately and turned this experience around. I will recommend NewFront to businesses - especially start-ups and scale-ups. They are well attuned to the needs of smaller organizations and work swiftly to get you covered! Excellent organization to work with. I am a customer for past four years - and it should be a testimonial of their service and commitment toward the customers.

Abdul A.

Yes Do IT

Cesar M.

Emails and calls are not returned in a timely manner.

Darrel H.

Great happy hour 😊

Jamie F.

David K. K. (.