Neff & Associates Insurance Services - Pismo Beach, California

Harald S.

If I could give them a negative, I would. I have tried for weeks to contact my agent with this company. Radio Silence.
If you call, you get a machine, if you don't know your party's extension, you go into a circle on the phone. If you send a text, it goes unanswered, if you want anything, forget it.

I was with Neff for years and he was very good to me with my insurance needs, but now that he is with Gallagher, it's like he has retired, but I see that he is Sr. VP.

I sold my property and told the agent Yvonne. I told her that I needed a quote for the new property I purchased. She was a challenge to get in touch with as well. But eventually I got a policy. Looking at it, saw many errors, so tried to get in touch for edits. Again, forget it. Don't hold your breath. I even paid the premiums, and yet still get all sorts of electronic communcations telling me to sign papers, I already signed and paid for. Have I received my policy? Nope. Can I get a copy of it, probably if they decide to answer the phone or respond to emails, texts or smoke signals.

To top it off, the policy for the house that I sold is still active and they are charging me for it. Good grief, can anyone imagine working with Gallagher? I am now throwing up my hands and starting to shop elsewhere, as I can't seem to find anyone at Neff or Gallagher who communicate.

Stay away from this company, or if you like irritating frustrating business, then please go forward and enjoy the experience.

Randal S.

We first found this agency when we needed flood insurance for one of our rentals. I am so glad we did. Very responsive to our needs with exceptionally fast turn around. We now have placed all our real estate and automotive insurance policies through this agency. Mr. Neff makes insuring easy and finds us the best value.

Nick F.

Yvonne, helps our mortgage company out all the time with insurance quotes and requests for insurance! She is very professional, attentive, and informant. Our clients have been very satisfied with her service.

Because of her experience in the insurance industry, I continue to send Yvonne business.

Justin S.

I have been working with Matt and his team for the past 7 years and am both a referring business partner and client. The service Neff & Associates provides is exceptional! Take the time to shop your insurance policies with them and you'll get more than a low rate, you'll get professional consultation that makes sense for you! During the recent storms and gail force winds, my fence blew over and Matt showed up at my door personally to make sure everything was taken care of! Highly recommended.

Voshal I. P.

Neff & Associates have been extremely helpful, attentive and knowledgeable in guiding us through insuring not only our business but all of our personal insurance needs as well. We highly recommend them to anybody!

PJ D.

Neff & Associates have assisted us with our insurance needs for nearly a decade. We love their professionalism and accessibility and we feel like they are looking out for us. Great company to work with.

Stephen S.

Some of the worst customer service ever. Happy to have cancelled with them and on to a company that actually takes care of customers.

David H.

Yvonne Bixby is a real insurance pro and we have referred her business for years. She's accurate, dependable, efficient and our customers love her!