Melissa Milender - State Farm Insurance Agent - San Bernardino, California

Melissa Milender - State Farm Insurance Agent

Melissa Milender is a State Farm Insurance Agent located at Address: 738 S Waterman Ave a8, San Bernardino, CA 92408, United States. The agency specializes in Insurance agency, Auto insurance agency, Life insurance agency.

Characteristics

Melissa Milender's State Farm office is identified as a women-owned business, providing language assistance and is fully wheelchair-accessible. The agency offers gender-neutral toilets, making it a LGBTQ+ friendly and Transgender safe space.

Location

The agency is conveniently located in the heart of San Bernardino, CA, with easy access to public transportation. The office has a wheelchair-accessible car park, wheelchair-accessible entrance, and wheelchair-accessible seating. The agency also offers wheelchair-accessible toilet facilities.

Opinions

The agency has received an average opinion of 4.8/5 from 94 reviews on Google My Business. Customers have praised the agency for its exceptional customer service, knowledgeable representatives, and professionalism. One customer said, "I love this State Farm office. Everything I have ever needed I was helped very thoroughly. In specific Melissa and Ruth are very pleasant and nice representatives that will assist you in anything. Ruth is my agent and I have never needed to escalate anything. Truly enjoy having dealings with them." Another customer added, "Fernanda was extremely helpful and professional. We need more caring people like her in this world She helped me find the best rate and coverage and helped me get back to my day quickly. Her effervescent personality is refreshing Thank you for taking great care of us. Sincerely, Kate Worden".

Recommendation

If you are looking for an insurance agency that offers exceptional customer service, professionalism, and a wide range of insurance options, Melissa Milender's State Farm agency is an excellent choice. The agency's commitment to accessibility, inclusivity, and language assistance makes it a standout in the industry. Contact Melissa Milender's State Farm agency today through their website at myagentmelissa.com or by phone at 9095223300.

👍 Reviews of Melissa Milender - State Farm Insurance Agent

Destiny Giles

5/5

I love this State Farm office. Everything I have ever needed I was helped very thoroughly. In specific Melissa and Ruth are very pleasant and nice representatives that will assist you in anything. Ruth is my agent and I have never needed to escalate anything. Truly enjoy having dealings with them

Mrs. Fox

5/5

Fernanda was extremely helpful and professional. We need more caring people like her in this world! She helped me find the best rate and coverage and helped me get back to my day quickly. Her effervescent personality is refreshing! Thank you for taking great care of us. Sincerely, Kate Worden

Sunshine Ray- School Psychology Practicum

5/5

We were insured by another company and our rate went up by $200.00 for absolutely no reason. I knew it was time for a change. My daughter suggested State Farm and I will be forever grateful to her. Melissa's office not only gave us a better rate but with what we saved, we were able to purchase life insurance. We basically got double the insurance for less than we were paying for just our car insurance with Allstate. Melissa and Fernanda were INCREDIBLY kind and patient with us during the process. They answered all of our questions and treated us with respect. This is by far one of the best customer service experiences I have ever had. If you need insurance, this is the office to call.

Ruth Lucero

5/5

Best Insurance Office in California! They offer the best coverage at a reasonable price. Everyone in the office is wonderful and very knowledgeable to help you in any way😎

360_Vee

5/5

Didn't get to talk to Jake 😟. But, I did speak with Ruth! Top notch customer service, and the knowledge to go with it. She made shopping for insurance the easiest, by far! Thanks

Eduardo Maldonado

5/5

Fernanda was very helpful and made the process very easy. I was able to start my policy from home. She even found me a couple discounts and my policy ended up being lower than any other site I looked at. Thank you Fernanda!

Lily Baker

1/5

HORRIBLE CUSTOMER SERVICE! Ruth Lucero is a liar and a scammer! She’s just interested in making commission sales. My policy went from $183 to $434!! She’s out of her damn mind! Called the office and Fernanda answers the phone and is extremely snarky “didn’t you notice your bill was different “, it’s not my JOB to continuously call different departments to make sure a multi car discount falls off. I repeatedly asked Ruth to make sure I had my 1 car on my policy and her excuse is the billing department is slow but “at least you’ll have a discount in the meantime”, hello Who do you think is going to have to pay I also had to constantly call Ruth to even get my ID cards! This issue has been going on since APRIL, it’s now AUGUST. Why do I have to beg State Farm to provide a service I freaking pay for!! RUTH LUCERO told me I was paying for my premium once I changed vehicles and MONTHS later it “turns out” I didn’t and State Farm is raising my rates And she created a new policy and not replace it I told her to REPLACE my policy and she created a new one! One person from corporate told me over the phone “it’s not that bad, you’ll pay that for only 3 months”. Are you kidding me I have documents and emails from Ruth stating my policy is $291. Why am I paying for HER mistake? She’s an Extremely crooked employee, who clearly does not know how to do her job or how to disclose all information, which should be illegal. I just came from a different State Farm office and they agree Ruth scammed me. Horrible experience all around. DO NOT WORK WITH RUTH LUCERO, SHE’S A LIAR OUT TO TAKE YOUR MONEY!!

jimmy nevarez

5/5

If you want great customer service you have to visit this office or call and ask for Fernanda. She is the best at what she does She is extremely helpful, detailed and patient and willing to answer as many questions that you have. Fernanda’s customer service is truly phenomenal and is the reason why I like doing business with this particular State Farm office she makes getting auto insurance and life insurance a breeze!!