Matthew J. Bub - State Farm Insurance Agent - Bristol, Connecticut

Paige G.

Ive had state farm for a few years. I've always had good customer service i may not understand some of their policies that are out of there control. But the past couple weeks I've been talking to a women named Catalina and she realy went above and beyond to get any information to help me the best she could she was absolutely wonderful. She gave me hope in customer service again that people are actually nice and care about people. Very thankful for that. I give her 10 starts.

Elizabeth K.

These people are absolutely amazing! They've helped me more in the past few months than other insurance agents or companies have in years! They're very understanding and really dedicated to being good agents if not the best agents! Especially Elizabeth! She has been super amazing and deserves a raise for all that she does! We'll definitely be recommending these people to others!

Sharon H.

Catalina helped me out so much that I very much appreciated it. We worked on trying to log into the app for at least an hour, she was an amazing help with trying to get customer service on the line. Amazing insurance company, I’ve had State Farm since around 2012. I love the State Farm commercials

Paul Y.

Catalina was way beyond normal customer service...she was extraordinary!
She was very precise in all the documents I needed and got them in quick time..
Very sincere and responsive in all my requests
A real asset to your company and one who aids you in getting and keeping business.
Thank you Catalina.
I have to say the same for Caitlyn.
She also was superior in the challenges in updating all my policies. She was patient and paid specific attention to my personal wishes.
Two extremely delightful people who give the warm and fuzzies to all they touch.
Thank you to both of you.
Sincerely,
Paul Yarema.... multiple policy holder!

Caryn T.

We have been with State Farm...Matthew Bub, for years. This is an exceptional Agency, and our needs are always met. I want to mention Catalina. She is extremely helpful, professional, and works hard to unravel any situation that might need to be addressed.

Stephanie B.

Spoke with Catalina on the phone today. So was extremely helpful and patient on the phone assisting with password, app login and documenting my odometer reading. She was the most helpful and patient CS Rep I have encountered. Thank you, Catalina!

Jessica L.

I’ve been a loyal State Farm customer since I started driving, and I’ve been with this particular agency for the past 10 years since moving to Connecticut. Unfortunately, over the last year, my experience has significantly deteriorated.

When I moved to New York, I needed to open a new policy for my car. That policy began on February 20, and I’ve been trying to cancel the old one ever since. I’ve called, emailed, and texted multiple times—but the cancellation still hasn’t been processed. Each time I follow up, I’m given vague explanations and excuses, often blaming former staff members who are no longer with the agency. The turnover rate here seems to be alarmingly high, and the service has become increasingly unreliable.

Most recently, I contacted the agency to add my son to my remaining policy. Again, no follow-up, no confirmation—nothing.

This level of neglect and lack of professionalism is unacceptable. I’m beyond frustrated and cannot wait to be completely done with this agency. I would not recommend them to anyone. I bet my rate will increase after this review.

Catalina

Amazing insurance company! The customer service is great and always very welcoming. 10/10 would recommend