Lydia Harville - State Farm Insurance Agent - Santa Cruz, California

M C.

I recently spoke with Janet regarding my car insurance, and I’m very pleased with how the conversation went. She was incredibly helpful in guiding me through the options and answering all my questions. Janet made sure to address every concern I had and helped me find a plan that was not only what I needed but also exactly what I was looking for. It was a productive and smooth conversation, and I really appreciated her support. Great experience overall!

Joe G.

I’ve been a long time customer of State Farm, over 30 years. I’ve seen my policies move from one agent to another three times due to retirement. Lydia Harville has been my agent of record for several years now and I could not be happier with the service.

My latest call I spoke to Elle and the service was friendly, helpful, and my request was handled promptly with no fuss.

I highly recommend Lydia’s office for your insurance needs.

Stephanie L. B.

I have to say I loved how personable my first experience with State Farm was, and how it continues to be . A person actually answers the phone when I call, and there is NO waiting on hold having to deal with bot after bot. The associate who handled my case, Collin, was absolutely lovely. He was patient, kind, answered all my questions, and followed through with everything he said he was going to do. He also got me the best rate I have had in years — even with a drivers record that isn’t perfect. I am so thankful to be part of the State Farm family. . Honestly it feels special . Lol

Justin A.

When it comes to insurance for homes or vehicles, I cannot recommend Lydia and Maryann from this State Farm office highly enough. Insurance is something nobody likes shopping for, and it’s even less fun to use when you need it. However, the level of competence and service provided by this office is truly unparalleled. I’ve been a loyal customer for many years, with various policies ranging from umbrella coverage to personal articles, auto, homeowners, life, and even earthquake insurance.

Recently, we faced the challenge of transitioning to the California FAIR Plan for our homeowners insurance. Our situation was complex due to the value of our home and past claims, but Lydia and Maryann went above and beyond. They worked diligently—even on weekends—to ensure that everything was completed on time so we wouldn’t lose coverage. Their dedication and attention to detail were incredible.

Unfortunately, we experienced a significant claim due to a severe storm and natural disaster. During this extremely stressful and challenging time, the team from this office advocated tirelessly on our behalf, ensuring we could get back into our home as quickly as possible. Their support and expertise were invaluable, and they made the process much more manageable, which was a tremendous help.

I am deeply grateful for the countless hours they invested in helping us and for their proactive approach to reviewing and managing our policies. This office exemplifies what exceptional customer service looks like. If you’re looking for an insurance team that is patient, knowledgeable, dedicated, and genuinely cares, this is the place to go.

Darlene A.

I have been insured by State Farm since 6/2020. Throughout the years I have always gotten the help I need without any complications! Prices are fair and reasonable. In addition, they have OUTSTANDING customer service. Sarah is my agent and she is lovely. Very helpful and cares about her clients. I would 110% recommend Lydia Harville - State Farm to all my friends and family.

Bela D.

Lydia your Assistant Sarah went over and above A+ service in helping me adjust my auto insurance policy and lowering my rate! I am very grateful and and happy to continue my State Farm policies with the security of having the very best service!

Eileen F.

My husband and I had a phone meeting with Colin Haentjens to review the six auto insurance policies we have with State Farm. Colin was knowledgeable, attentive, and courteous. He had our policy information at his fingertips and answered all of our questions during the phone call. His follow up email was timely and accurate. Great meeting with Colin.

John H.

Staff Lydia Harville’s office is just wonderful. There was some confusion with our mortgage holder about payment timing. Sarah was quick to get this resolved frictionlessly for us. She did all the heavy lifting and had a resolved in less than half a day. Sarah is the best .
Thanks for making our life easier…