Kelsi Lubovich - State Farm Insurance Agent - Marshall, Illinois

Esther S.

Me & my husband switched to State Farm with the intention of saving on our entire insurance policy & having equivalent coverage on our property & vehicles in July 2024. We were promised by the original employee who did our policy that all of our coverages were equivalent to what we originally had before switching & we were saving on our bill. We switched our property, vehicles & added an additional policy.

We started cancellation notices in the mail in October with zero contact from State Farm & when I contacted the office myself, the manager, Kim, stated she was not in a rush to contact me because we had a couple weeks until cancellation. The original employee did our policy wrong & we were given zero contact other than receiving cancellation notices.

Once Kim “fixed” our policies that were done incorrectly & we lost a discount we were promised, which caused us to be paying $50 more on our vehicles than we were before we originally switched. Then our policies were written incorrectly again. Multiple coverages on our property were significantly lower than we requested, discussed & were promised. Also received additional coverage on our policies I had stated not to have. Kim made multiple promises to contact me back regarding our policies when I would make contact with concern & she was never in office when I would follow up. We made the decision to switch our insurance after this great stress, due to our policies still not being correctly written 6 months later in December 2024.

Kim also promised that our updated policy information would be mailed multiple times. With one policy being in her office printed already. Once we cancelled our policies, I received one of three policies in the mail a month later. A month later after Kim claimed the one policy was in her office & she would mail it out. The envelope was not sealed & it contained all of my personal information on the documentation. Including my social security number. Wide open for anyone to access.

On top of being pregnant during this entire pregnant during this entire process, it has caused me great stress & my experience was absolutely horrible with this office. I was lied to multiple times by the manager, Kim & her communication is horrible. Absolutely careless & incompetent. I do not recommend anyone to be insured by State Farm of Kelsi Lubovich.

Tony W.

The office is always very clean and well organized inside and out. The employees can usually update whatever I need updated right then or within a working day if they need to verify information first. They are always nice to deal with. Very pleasant.

Nancy R.

My agent was helping add coverage for my great grand children. She was very friendly an made the process very easy.

L K.

Very friendly staff! Answered all my questions. Very happy with the service.

Micheal D.

Kim does a fantastic job! Nothing is impossible at State Farm with Kim, that’s why she’s Kim Possible.

Kathy S.

Frist insurance company I really appreciate,and IV had many,keep up the good work ladies ty

Lora C.

Hey I had Amber as my agent and I know her personally outside of the office but she's very professional I love all the girls in there everybody's super nice they're the ones that got me directed to where I can get my SR-22 when I first started getting my license in order and I should have went to them in the first place instead of progressive I mean I had to go through progressive for the SR-22 but I should have switched back to State Farm but everybody is super professional and got me what I needed and I will be sticking with them from now on thank you so much everybody great place to go their reviews hold true they are super nice here again and professional.

Tiffany C.

I always have the best experiences working with Nikki! She is quick to respond to my questions and makes sure that our family has quality insurance coverage for our home and vehicles. I highly recommend Kelsi and the friendly staff at State Farm.