Jessica Harrison-Wilkins: Allstate Insurance - Troy, Illinois

Marcella A.

I always have problems getting in touch with my agent. Leave messages. No call back. No answer at the office. I usually have to drive about twenty five minutes and go to the office and talk with her. I have discussed this with her. She said it’s the new phone system. Just tried calling her about a quote on a car I am interested in purchasing. Should I buy it Need it insured. Cannot drive without insurance.

cloemker

After switching to Allstate, our homeowners premium doubled the following year without any claims filed. A year after that when we cancelled to move to a different carrier there was a billing issue that required clarification. The agency did not return multiple phone calls causing the amount in question to be submitted to collections resulting in a drop of my credit score. It was a really poor experience all around.

Angela K.

Insurance and pricing were comparable to others. It frequently took several phone calls and e-mails to resolve any issues we had. Page who answered the phone was always very polite and helpful. We did not have the same friendliness from our agent Jennifer, especially after cancelling our policies. Happy that we found better coverage elsewhere for significantly less.

Jason B.

Let me be as detailed as possible to ensure anyone who considers using Jessica and on a larger scale Allstate will reconsider.

- I started with Allstate under a different agent and Jessica "bought" my business, from day one the customer service was poor.
- All the workers in her offices were rude ad seemed bothered by any additional work.
- My premiums rose EVERY renewal even if I had no claims.
- Allstate raised the "value" of my home and rental property even during the worst housing value drops in US history; each time resulting in higher premiums.
- Any change ALWAYS resulted in a premium increase. Even when I moved to a more rural area, with less crime and less traffic my auto policy increased. It was like a change of any kind was a reason to raise my premiums.
- I own 2 rental properties which are next to each other and 100% identical in every way, but for some reason, and with no explanation, one cost more to insure.
- Following the hail storm in 2012 I was denied any claim. I had to have my hose re-inspected 4 times each time with a contractor to get a fair claim paid for my required new roof. Even after that they tried to replace 75% of my roof which would have left the other 25% not matching and cost more in labor to "sew in" new shingles.
- The office staff was rude, almost to the point of abusive when i asked any questions.
The "HIGHLIGHT" of my poor experience with Jessica was when she called me from her personal cell phone (as it as not recorded for record) to yell at me because I complained to Allstate corporate. She was yelling at a VERY elevated tone, used multiple profanities, and even used excuses of her own personal problems and schedule to "justify" poor service.
- Even at the point of cancelling all 5 of my policies with Allstate they could not get information correct including the representative Crystal giving me incorrect amounts for my premium and having to call back twice to try an correct the information. She then blamed me for questioning why it was not correct initially. she stated "you were asking 100 questions and I could not keep anything straight." Clearly I did not ask that many questions and her inability to do her job is not my fault.

I hope anyone considering Allstate and Jessica will reconsider. Even if they start with a good price, it will rise quickly and will never be worth the poor customer service. Her service level lost Allstate and her agency almost $400/month in my business and I hope more from those who read this.

Rachel M.

I switched over to Allstate with reference from my sisters...and they have not disappointed since! I'm unclear of all the variables with car insurance and rental insurance and they assisted and explained in great detail with what was best for our situation! Absolutely wonderful people to work with at Jessica's office! THANK YOU!

Renee

I have been with other Allstate agents and none of them took as good of care of my insurance needs as Jessica. I have had to deal with getting a new roof and new computer (both due to storm damages). Jessica took fantastic care of my needs, even going to bat for me. I have been with her for over seven years. I can't imagine having anyone else for my agent. She does a fantastic job.

jld7777

This allstate company is the best insurance company I have ever had; (State Farm, Progressive, Farmers ins.) I get superior service for less money every month.
Super friendly agency and if you have any issues or questions they respond to you either same day or next with an answer or solution.

Randy P.

I don't have any problem with Jessica or her agency, but right now I am very disillusioned with my Allstate home owners policy. They are refusing to agree with my professional roofers in reference to storm damage. Their adjusters are stating that I only have enough wind and hail damage to replace 8 shingles..and one of the furnace covers...whoever heard of replacing just 8 shingles. Everyone I've talked to including roofers and outside public adjusters all say the same thing that Allstate is the worst company to have in regards to wind and storm damage, especially dealing with roofs because they fight you tooth and nail on just about any all roof claims. I will probably be changing companies for this reason