Inspira Financial - Oak Brook, Illinois

Financial L.

I had the pleasure of working with Aleshya Brister from Ispirara Financial, and I can’t speak highly enough of her professionalism and expertise. From the moment I reached out, Aleshya made me feel comfortable and confident in navigating my financial journey. She took the time to understand my unique goals and provided tailored advice that made a significant difference in my financial planning.

Her communication was always clear, and she was incredibly responsive to all my questions. Aleshya’s dedication to helping her clients achieve their financial goals is truly evident. I highly recommend her to anyone looking for expert financial guidance. If you want someone who genuinely cares about your financial future, Aleshya is the one to work with!

Thank you, Aleshya, for your exceptional service!

Paul S.

Dear Inspira Financial,

I just wanted to take a moment to express my sincere gratitude for the outstanding customer service I received. Danielle’s kindness, professionalism, and attention to detail truly made a difference in my experience.

From the moment I reached out, she went above and beyond to ensure that my needs were met with efficiency and care. It’s rare to find such dedication and genuine commitment to customer satisfaction, and I deeply appreciate the effort she put into making everything seamless and enjoyable.

Please know that her hard work does not go unnoticed and I believe she deserves to be recognized—not just with words, but with a well-earned raise!

Thank you once again Danielle for your exceptional service!

David V. H.

I am extremely disappointed with my experience dealing with this company’s 401(k) distribution process. What should have been a straightforward transaction turned into a frustrating, time-consuming ordeal filled with misinformation, broken promises, and a complete lack of accountability.

I initially called on March 10 after receiving letters about my 401(k) accounts, as I needed the funds due to financial hardships. I was told I would receive the money by the following Monday. That day came and went, and nothing was deposited. Then, on March 15, I received two emails hours apart stating they needed additional information, including my Social Security card. I called to understand why, provided everything they asked for, and was reassured that my funds would be available by Friday.

On March 19, I was informed via email that they couldn’t process a direct deposit because my bank supposedly didn’t meet their requirements—something that was never mentioned before. Instead, they said they would mail a paper check. I had to call again, repeating my situation to multiple representatives before finally reaching a manager, who assured me I would still receive my funds by Friday and promised to call me with an update. That call never came.

By Friday, March 21st, after spending hours on the phone throughout the week, I was understandably frustrated. I called again, only to receive no real answers. Today, March 21st —the day I was told I would have my funds—I called to request a tracking number, only to be told the check hadn’t even been processed yet.

After speaking with multiple representatives, spending hours on hold, and being reassured time and time again only to be outright misled, I have lost all trust in this company. The lack of communication, follow-through, and basic professionalism is unacceptable. If you’re considering doing business with them, be warned—customer service is unreliable, and you may not receive what you’re promised.

Sidenote, I offered to drive down to Oak Brook, Illinois, to collect the check. where I was told the check would be coming from. Then five minutes later they were telling me that no the checks aren’t coming from Oak Brook Illinois. They are coming from a place out of Texas because the building in Oak brook Illinois, is under remodeling. Earlier today, I received a notification with my tracking number for the checks being mailed to me and they’re coming from Oak Brook Illinois where I was told they wouldn’t be coming from so that was another lie.

Geo M.

I requested a withdrawal but apparently did it incorrectly. And then the processors also made a mistake. I'm finally receiving my check but it's been a long process. All I can say is that Amber R is truly amazing. She goes above and beyond to help and she's polite and professional as well! I have mixed feelings on Inspira (and their glitchy website) after this experience, but Amber deserves 50 stars!! Great work and amazing customer care.

Ron V.

I called into customer support since a Fidelity retirement account from a former job had been closed and rolled over into Inspira Financial. Mia helped me and was wonderful. She explained to me where my money had been transferred, patiently helped me make a new account on the online portal with her on the phone, and explained to me my different options for what to do with my prior retirement account funds, including the differences between 401k, IRA, and Roth options. Mia gave excellent customer service. Thank you.

Jeannette R.

I have been on the phone with this company for over an hour. Prior to that the automated line kept hanging up on me for 30 minutes. Not exaggerating. 6 claims were denied after providing itemized receipts within the coverage period. I haven’t even been able to get to that point with the representative because although they just sent me a new debit card, now they “can’t verify me”. I have provided claim numbers, SSN, address.

This is UNCONSCIONABLE. It truly feels deliberate to frustrate contributors and have them give up on their claims. This system needs to be audited and employees re-trained.

I don’t have the patience right now to truly verbalize how wild this phone call was. I would like someone to reach out to me ASAP.

Brenda F.

Meena P was one of the nicest and caring service agents I have ever had the experience of working with!! I was on hold for a very long time! I pulled over and she helped me from new password all the way to distribution. She was thorough and went back into her system to ensure was correct before disconnecting the call!! Thank you for the exceptional service and for professional and caring ways!! I hope you earn an award for the highest level of customer service you deliver! I can tell that you take great pride in your work!! Many thanks again!! Brenda from Albuquerque, NM

shaping S.

I had the pleasure of having Mrs. Laurie T take great care of me over the phone. She embodies true patience and service! She is attentive and can turn a tedious task into a delight with her company. I am having a little boy in two short weeks and was completely overcome by baby brain and just couldn’t get things right on my own! She was so informative and touched my heart with her comforting expression even through the phone! I hope Mrs. Laurie T. Is acknowledged and awarded in the workplace on her customer interactions. She doesn’t meet the standards, she exceeds them!