Human Services Department - Russellville, Arkansas

Introduction to the Pope Human Services Department

The Pope Human Services Department, located at 701 N Denver Ave, Russellville, AR 72801, United States, serves as a vital social services organization within the Arkansas community. This department is dedicated to providing comprehensive support and assistance to individuals and families facing a variety of challenges. With a strong commitment to improving the lives of those they serve, the Pope Human Services Department operates with a focus on accessibility, efficiency, and compassionate care. The department’s mission is rooted in empowering individuals to achieve self-sufficiency and well-being. They strive to connect individuals with the necessary resources and programs to navigate difficult circumstances and build a more stable future.

Location and Contact Information

The physical address is 701 N Denver Ave, Russellville, AR 72801. For immediate assistance, the phone number is 4799685596. Individuals seeking more detailed information or wishing to schedule an appointment can visit the department’s website at humanservices.arkansas.gov. The website provides access to program details, application forms, and important updates.

Specialties and Services

The Pope Human Services Department specializes in a broad range of social services. These services often include, but are not limited to:

• Healthcare Assistance: Support with accessing healthcare services, including insurance enrollment and assistance with medical bills.
• Financial Assistance: Programs designed to help individuals and families manage their finances, including assistance with rent, utilities, and food.
• Child Welfare Services: Support for families with children, including foster care, adoption services, and child protective services.
• Disability Services: Resources and support for individuals with disabilities, including vocational rehabilitation and assistive technology.
• Mental Health Services: Referral and support for individuals struggling with mental health challenges.
• Senior Services: Programs designed to support seniors, including home health care and transportation assistance.

The department’s approach is tailored to the specific needs of each individual and family, recognizing that every situation is unique. They aim to provide individualized support to foster positive outcomes.

Accessibility Features

The Pope Human Services Department demonstrates a commitment to inclusivity by offering several accessibility features. The facility is equipped with a wheelchair-accessible car park, ensuring that individuals using wheelchairs or other mobility devices can easily access the building. Furthermore, the building entrance is also wheelchair-accessible, promoting equal access for all visitors. These features reflect a dedication to serving the entire community.

Community Feedback and Reputation

The department maintains an active presence on Google My Business, where it currently boasts 180 reviews. The average opinion rating stands at 3.7 out of 5, indicating a mixed range of experiences. While many individuals report positive interactions and helpful support, some reviews express concerns regarding bureaucratic processes and logistical challenges. Specifically, some users have detailed difficulties obtaining insurance benefits due to extensive paperwork requirements and delays in processing applications. The need to repeatedly send documentation to other states, such as Texas, for verification has been a recurring theme, creating significant frustration. Another common issue raised is the requirement to obtain financial assistance from family members, such as a sister, to cover essential expenses like medication. A recurring complaint centers around the temporary suspension of benefits, often without sufficient explanation or warning, leading to anxiety and hardship.

Recommendations for Prospective Users

For individuals seeking assistance from the Pope Human Services Department, it is advisable to prepare thoroughly for appointments. Gathering all necessary documentation in advance can help streamline the process and minimize delays. It’s also recommended to maintain open communication with department staff, clearly articulating needs and concerns. Understanding the department’s procedures and requirements beforehand can significantly reduce frustration. Due to feedback regarding potential bureaucratic hurdles, proactively following up on applications and inquiries is beneficial. While the department strives to provide compassionate and effective support, it is important to be patient and persistent. Individuals should also be aware that navigating social services can sometimes involve complex processes, and seeking assistance from an advocate or legal professional may be warranted in certain situations. The department’s dedication to providing a supportive environment is evident, but a realistic understanding of the potential challenges is crucial for a successful engagement. The Average opinion suggests room for improvement in streamlining processes and enhancing communication.

Conclusion

The Pope Human Services Department represents a valuable resource for individuals and families in Russellville and the surrounding area. Despite some reported challenges, the department’s commitment to social services and accessibility is commendable. By understanding the department’s services, location, and potential challenges, individuals can effectively utilize its resources to navigate difficult circumstances and work towards a more stable and fulfilling future. Continued efforts to address concerns raised in community feedback will undoubtedly strengthen the department’s effectiveness and enhance the positive impact it has on the lives of those it serves.

👍 Reviews of Human Services Department

Jo S.

3/5

Having to jump through hoops to get my insurance back. They have everything they needed from Texas. Now I have to call Texas and have the same paperwork sent again with canceled across it. I meds that I need and had to ask my sister to send 20.00 so I could get them. I have Drs app coming up. How can I have it for a week and then taken away.

Travis M.

1/5

The two girls at the front desk are beyond rude and not only will they not help you accomplish anything but they will go out of their way to make it harder for you in hopes that you just give up trying to even get any help. Absolutely pathetic excuse for social service!

Caleb S.

1/5

The person answering the phone was short with me and had an attitude. She did not give me any opportunity to speak

Cynthia H.

1/5

I had never had any problems really until they started their new system of outsourcing to other agencies to get stuff processed. Ever since then, they keep losing my paperwork and closing my case, blaming me as the fault and forcing me to bring proof that I actually talked to who I said I did and everything. Twice they lost my stuff resulting in my case being closed for 3 months each time and when I provided proof that it was because of THEM, they never own up or back-pay anything. And majority of the staff obviously hates their jobs and it shows painfully with the amount of disrespect and the fact that I can literally call and watch them sit there with it ringing for 20 minutes without budging to answer (technically 19minutes and 47seconds before they finally leaned over to answer)

Martrice B.

5/5

I have never visited this office but I wanted to take the time to brag on and thank Brandy. I submitted an application through the website for Medicaid for my children back on July 5th. We live in Faulkner county. While online it says it's been processed I hadn't received anything in the mail. I've called weekly checking on it's status only to be routed to different call centers & told that my case hadn't yet been processed. On two occassions I'd been told that my case would be escalated to a supervisor. I made my weekly call today and got routed to Brandy. I explained to her each week what I'd been told by various people. She informed me that these conversations hadn't been documented. She explained the proper procedure and process for it all and that it appeared I'd submitted all required documentation to get it processed. She was extremely patient and even made time to document the things that I told her today while I was still on the phone. She asked for my number and told me she'd check that application and let me know if it had been processed. That was at 11:25 am today. At 1:36 pm, I received a voicemail from someone else letting me know that my kid's applications had been processed and approved. I'm almost certain it was her doing. I've waited 3 months for something that she was able to get moving in a day. Thank you Brandy.

Dawn A. (.

5/5

People were very helpful and quick on resolving the issues. The case workers (even the front office ladies) have always been willing to help and accommodate our needs. Some of the case workers (who shall remain anonymous, but you KNOW who you are) has always been very kind and compassionate. She went way above and beyond to help out family, which is a blessing. I just wish there were more out there like you!!!!

Christopher C.

5/5

This is the first DHS office that was not stuffy, noisy, and crowded, I was in and out in less than 5 mins, the ladies at the window were very nice and non judgemental.

hannah S.

1/5

I’ve submitted “additional documents” about 2-3 times already to be told I need to submit more documents. This is now 5months since I’ve applied for SNAP and I have not received ANY help. There was one or two women that actually HELPED me when I needed it just for another to tell me I need more information. This is so ridiculous me and my kids need help with food and I am a college student. I’m very disappointed in our system and the employees.(majority of them)