First Mid Bank & Trust - Carbondale, Illinois

First Mid Bank & Trust is a prestigious banking institution located at 509 S University Ave, Carbondale, IL 62901, United States. With a phone number of 6184573700, this financial institution is easily accessible for those seeking their services. Their website can be found at firstmid.com.

This bank specializes in a variety of financial services, including banking, ATMs, financial consulting, financial planning, investment banking, investment services, and trust banking. In addition to these services, customers can take advantage of a drive-through service and a wheelchair-accessible entrance and parking lot, demonstrating the bank's commitment to accessibility and convenience.

First Mid Bank & Trust has received 38 reviews on Google My Business, indicating a significant level of engagement from its customer base. The average opinion rating for this institution is 3.5/5, which reflects a generally positive customer experience.

For individuals seeking a reliable and comprehensive banking solution, First Mid Bank & Trust offers a range of services tailored to meet various needs. Their commitment to accessibility and customer satisfaction, as well as their extensive range of financial services, make them a strong choice for anyone in need of banking assistance.

👍 Reviews of First Mid Bank & Trust

Chris P.

1/5

This is my second review after this bank took over Blackhawk Bank. If I could give them 0 stars I would. Every interaction I have with them is really disappointing. Due to my location I have to do all my banking remotely. There were zero issues until they went from Blackhawk's system to FirstMid's system. Now I have to call in every month to get my ATM fees refunded. Now there is a 10 day hold on a check I deposited remotely. These are just 2 of the many reasons I will not be staying at this bank long term. Things never improve when a bank is bought out and this is no exception.

Jonah M.

1/5

Bank emoloyees show lack of empathy and caring to customers who need assistance. Jolene cared only about money and not about the customers current situation. The lack of compassion should not be surprising when dealing with a financial institution, but I had higher expectations. Lesson learned.

Brittany S.

1/5

Horrible service. If you call them. They will never ever pick up. I am have been on hold for over 30 minutes. This is horrible. I know there is at least 8 people who work in that bank and no one is hardly in the bank. Someone needs to lift a finger and pick the damn phone up!!!!!

Tim G.

1/5

created a new checking account there and it went somewhat smoothly. a guy named Jeff was very helpful and got my account setup in 10 minutes. the only issues was I never got my drivers license back. this was on a Saturday so they were not open on Sunday. I didn't receive a call or anything from them saying my id was left at the bank, even though I just gave them ll of my information and it was in front of them. I then called the bank on Monday to see if they could find my id and the lady who picked up the phone gave me some nasty attitude when I asked her to look. they said it wasn't there, so I proceeded to panic trying to find it. I went into the bank on Monday and asked a different lady to help and it was found within 2 minutes. and to top it off They gave me the wrong checking account number. I had a payment sent to the wrong account number and when I went to withdraw money they said my account number doesn't exist and I have no money in my account. totally ammeter work from lazy employees at first mid. if I didn't need my money by the end of the week I would totally go to another bank and start a different account.

Gordon B.

1/5

There was only one other car in the drive up, teller told me to wait after 4 minutes I told her I just need a withdrawl slip for checking and she sent me a deposit slip. Then I had to get a withdrawal slip and sign it because of her mistake and she acted as though I was some kind of idiot. If you are in a customer service position try your best to ACTUALLY provide GOOD customer service. Customers are the folks who pay your salaries.

Neha T.

1/5

If I could zero star, I would. Sheila is absolute rude and terrible helper. Everything i would call to ask for she would be useless at and each she would say “ I don’t how to do that” and she would show attitude. I‘M okay with employee not knowing everything, Sheila should ask for help someone else and should have been negative about it.

Bart K.

4/5

Have had some issues with changing passwords when i got a new phone, Jolene called me from the Carbondale office and fixed it with me over the phone..

kyle W.

5/5

Been with them for years, excellent services, ppl are beyond friendly, best fraud protection service I've ever seen, stops fraudulent transactions before they even happen, 10/5 stars, recommended to everyone