Farmers Insurance - Kelly Cansler - San Mateo, California

Melissa S.

Attentive when you are signing up, but if there’s any trouble whatsoever with your policy, they’re response will be well, we sent you an email. They have no trouble canceling, even when you have every single policy in your life, including your business with them. They don’t apologize for not trying to keep your business. They don’t explain why you have a personal agent that doesn’t touch in when they cancel your car insurance or your umbrella insurance. They send a stale notice. They don’t care about keeping your business whatsoever or if you are safe on the road. I couldn’t imagine if I had a big claim how that would’ve been. Personal insurance isn’t what it used to be when my mom had it. I was with Geico for decades and had zero trouble. I did absolutely nothing that caused them to drop my car insurance. They said they sent me some paperwork that I never received about wanting an updated odometer reading. And because I didn’t have car insurance, a few months later, they dropped my umbrella insurance. Didn’t even call to try to convince me to stay with them. I found out through the mail. I was talked into signing with them and thought it would be safer so that I would know all of my policies, business, home, and family were safe, but I wasn’t safe. I went without car Insurance for months without realizing it. You will not receive personal care here for anything goes wrong with your policy. You are just a number once you are convinced to sign up for everything they offer.

I read below someone raving about the annual review with them about their policies – I have been with her for many years and apparently I was skipped. To my knowledge, I have never caused any problems nor have I used any of my policies. They just collected money from me, which obviously wasn’t that important to them because they allowed two of my policies to drop.

The kicker is I just don’t have time to deal with this. It’s a lot of work to shop around and get new business, life, auto, home, umbrella, etc. etc. etc. as never in a million years would I expect this to be added back to my to do.

Maybe they were good at one time, but possibly they are too busy and have too many people to take care of for any sort of personalized service to make sure that your policies stay in good standing.

If a client called my insurance agency I managed and said oh my goodness I realized my policies have been canceled. What do I do? I would, instead of just saying, well you should call a different company because it will take us forever to get it turned on (neglecting to tell you that if you do leave us, you won’t have umbrella insurance - the same umbrella insurance you did not think you needed and we convinced you to get). I would have instead said, OK go with that other company to get your auto insurance turned on right now and then let’s work together on getting you back with us next month. That way, you can keep everything in the same place and everything will be great. And we will keep your business. But no.

I have no trouble being a nice person with good customer service but when I feel like I don’t matter to someone I give money to, I get pretty upset. Not one single apology when it was definitely justified. Just constantly made every excuse to blame me. It was as if I stopped paying, which I never did. My bills were always paid. For a service I never used. Baffled.

If you are a busy person lacking a personal assistant to check on these things, who’s looking for an agent/office that looks out for you, I suggest you find an agent elsewhere.

Note - I just remembered I was in a situation a few years ago and I needed a quick answer and I called the number I was given for my agent and she got upset with me saying that kind of stuff needed to be with the main office. I thought I had an agent and I didn’t realize I had to go through an office - it felt off putting. That should’ve been a sign. My mom had an agent, and they had a much different relationship. Maybe that was just a special agent and it is me that is misunderstanding the industry. Who knows.

Gloria G.

I've known Kelly for about 4 years. I do believe making a connection with a person is ALL you really need. After hearing Kelly speak at different events I became to know her as a professional in what she is so passion about. It's all about being there for the or her client! She educated me even before I became her client. I moved all my insurance needs last November and she continues to help in a timely fashion. Thank you Kelly for always being available and making sure we are TOTALLY covered for my family and my son's family as well (homes & cars).

David T.

Kelly had been a huge blessing! As a business owner, coverage for myself, my family, my employees, and my clients is vital! Kelly is a fantastic educator of insurance. Helps us understand and achieve the right coverage. Best of all for me.... she is local! Thanks Kelly!

Jarrett D. (.

Kelly is an awesome local Farmer's rep. She is from San Mateo, loves the community, and works hard to please the locals. She has consistent communication and looks out for her clients' best interests. We have had zero issues, always the best from Kelly!

Tessa D.

Not only does Kelly handle my personal insurance policies, but I love working with her so much that I also refer my Real Estate clients to her for Homeowner's Insurance quotes when we get into escrow. She and Ryan are professional, responsive, friendly, and I recommend their services to anyone who asks for a great insurance agent.

Richard K.

Kelly’ s yearly review for my insurance needs is very helpful. She is always available to answer my questions.

Mandy A.

Kelly is second to NONE when it comes to CUSTOMER SERVICE and PRODUCT KNOWLEDGE. She goes above and beyond the call of duty when something needs to be done. She is very professional, and she knows how to find the best deal available for you particular situation. I am very confident to recommend Kelly for all your insurance needs including home insurance, car insurance, rental insurance, commercial insurance, life insurance, etc. As my agent, Kelly not only helped me get more insurance discounts, but also educated me on what I have and what are need to have for my insurance coverage. Now I am very clear about my insurance policies and why I need certain coverage or riders. There are not many agents out there who will spend the time to make sure you understand why you should or should not have a certain type of insurance or a certain amount of coverage. She is, with no single doubt, the best agent I could have.

Paul G.

Kelly and Ryan have an excellent agents for me since taking over the business from Louis Greenberg many years ago. They are always available, always informative and never over pressuring me to purchase more insurance than I need. Yet when my needs have changed they’re always there with good advice and good products to recommend.