Farmers Insurance - Caterina Flower - Crystal Lake, Illinois

Shanna Z.

I just moved to Caterina from another insurance company about 6 months ago. I loved how she went line by line through each of my policies and explained everything in detail. I was with my previous insurance company for 30 years and they never did that. I recommend Caterina to everyone now. She’s the best!

Luke S.

Caterina Flowers at Farmers Insurance has been fantastic! She's helped me secure the perfect policies for both of my cars with ease. Caterina's expertise and helpfulness made the process smooth, and I'm proud to be a part of the Flowers and Farmers family. Thanks, Caterina, for your excellent service!

Vincenzo P.

I had an outstanding experience with Caterina while obtaining life insurance. Her expertise and guidance were invaluable. She took the time to understand my family’s needs, explaining policy details thoroughly. The personalized service and responsiveness made the process seamless. I highly recommend discussing your insurance needs with Caterina.

Alex F.

Just signed up for a pet insurance policy for my cat and Caterina was extremely helpful in letting me know what would be the best coverage that fits my needs. She is the best insurance agent you could work with by far. Do yourself a favor and work with her for your insurance needs.

Anijo M.

We have been with Caterina for several years now. When we left the country for a sabbatical a few years ago, Caterina proactively made sure that all our policies were cancelled and pro-rated refunds were in our account before we left. So when we returned we immediately called Caterina for a quote on homeowner's and auto insurance. Not only did she give a competitive quote but actually spent time with us explaining the specific details of each policy. This kind of service is unique and valuable. I really enjoy working with Caterina for the very personalised service I get from her team.

I highly recommend calling Caterina and her team for any of your insurance needs. I am confident you will find them better or at least comparable to other vendors in the area.

Doug R.

Since this agent/agency has taken over my (previous) account with Farmer's Insurance, there has been nothing but price increases and mishandled policy changes.

I don't know if I can fault this agency for the price increases, that may be a Farmer's insurance policy of disrespecting long term customers. (This was my insurance company for 36 years until recently.)

They are certainly responsible for mishandling policy changes including adding my children to our automobile insurance. They somehow managed to drop my oldest driver (without any notification), luckily away at college.

When questioned about it, after calling my spouse a liar, she suggested a meeting.

At this point, I was just wondering, are my children covered? After forcing a follow-up conversation, they "fixed" my policy and then I was notified that my rates were doubling from an already high amount (that I assumed over the years was partly due to adding young drivers to my policy.)

My cancellation requests were met with icy indifference.

So, my recommendation is for anyone reading this, give State Farm a try. Their premium was far less than that of the final premium that Catarina decided was an appropriate amount to present to a 36 year long customer.

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(I am adding an edit to this review based on their reply.)
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While the reply from this agency was of no help to me (I have cancelled my homeowner's and automobile insurance policies), I think they made one thing clear in my opinion.

For anyone out there considering Farmer's Insurance; even if you find an agent at Farmer's Insurance that will competently and honestly handle your account, you will be paying a much higher rate than other very reputable insurance agencies.

Ilenia P.

Caterina Flower is not only an expert in her field, but also incredibly warm and welcoming. She knows the ins and outs of insurance and will explain it all to you in layman's terms if, like me, insurance talk intimidates you. Caterina works alongside you and is honest, transparent, and trustworthy, all incredibly valuable traits in a person especially when looking for something like insurance. She doesn't hesitate to tell you what's best for you and lays out all of the considerations and options to think about. I feel comfortable and confident with Caterina as my insurance agent. I know she's helped me find the best options for my needs while making sure I have the utmost coverage, even on a budget. She's considerate and kind and cares about her job. Thank you, Caterina, for helping me understand insurance and being the best insurance agent I've ever had!

John E.

Just purchased a new auto and homeowner's bundled policies with Caterina and the process was simple and straightforward! I'm very happy with the pricing provided by Farmer's and Caterina made the entire setup extremely easy. Excellent quality and service so far!