Drew Karis - State Farm Insurance Agent - La Grange, Illinois

Thomas D.

Lisa Mock is the best insurance agent ever she saved me $171 a month over my prior insurance carrier and we got it all done in 2 days time ! I am so thankful for her speedy turnaround and walking me through how to become a State Farm Customer !

Logan B.

Lisa made the process quick and easy and overall has great customer service. I have been trying to get Insurance for my business vehicle and have been told I would be called back by different agents and never got called back for days now but as soon as I called this office everything just felt easy! Happy with the service.

Aristotle E.

BAIT AND SWITCH:
I was quoted a home owners insurance price and paid the full premium to switch. The Karis insurance agency pulled a bait and switch after a few months and demanded I transfer my auto insurance or pay a penalty.

skyward866

Lisa made the process of replacing my home & auto policies from a competitor a simple pain free task. She was a great listener, asked the basics she needed and delivered pricing that no insurance company could beat previously. Well done!

stacy R.

Couldn’t have asked for a better experience! Lisa was able to save me a ton of money and made moving so quick and easy! She answered all my questions and I’m confident my family’s insurance needs are in good hands- Thanks Again Lisa!

Aileen L.

My husband and I had a great experience with Drew and his team as we were looking for home & auto insurance last month. Drew was quick to get back to us and very professional. He even went over the policies line by line with us to make sure we understood the coverage and any questions we had were answered. His expertise and care for his clients is what helped our decision to do business with Drew. Not to mention his team is kind, professional, and quick to get back to you if you need any help. We received our new insurance cards in a timely manner and the State Farm app is so easy to use. We have been recommending Drew to all our family and friends! Thanks for making this process easy!!!

Lucy S.

Lisa, Lupe, and Chris are friendly and polite staff members who are always willing to help and address any questions or concerns. I was involved in a hit-and-run accident on September 4th, where my parked Toyota was hit. I reached out to them for guidance on filing a claim and navigating the app to review my policy, and they were incredibly helpful throughout the process.

However, I believe the State Farm claims department needs significant improvement. It was extremely difficult to get updates on my car, which has now been deemed a total loss. As a paying customer, I expect better communication and quicker responses. Additionally, I felt the settlement amount for my car was too low. While I understand that depreciation occurs after an accident, Toyota cars are known for their reliability, and mine, which I’ve had for nearly five years, is still in excellent condition, except for the bumper, which needs replacement. According to the claims department, since it's an older car, they declared it a total loss. I sought a second opinion and was told the damage could be addressed with a cosmetic repair.

I’ve included a picture of my car to show that, aside from the damaged bumper, it is still in great condition. As you can see, the car is driveable, and the damage is primarily cosmetic. Despite this, the claims department has deemed it a total loss due to its age. I believe a more realistic approach, with an option for a cosmetic repair rather than declaring it a total loss, would have been more appropriate. The visual evidence speaks for itself, and I hope this encourages better communication and solutions for customers in similar situations.

The claims process could be improved by providing more realistic estimates and faster responses to inquiries. The settlement amount I was offered—around $5,000—was essentially the same as the cost of repairs, which I found disappointing. Since my car is still drivable, I would prefer the option to repair it at a lower cost and receive a better settlement that would allow me to afford both the repairs and the potential purchase of a used car.

I’m giving five stars to this agency and its staff—Lisa, Lupe, and Chris deserve recognition for their excellent service. However, for the claims department, I would rate it 2 out of 5 stars, or even 0.5 out of 5, due to the communication and settlement issues.

I hope that someone can take a closer look at my case because the amount they are offering for my settlement is ridiculously low, given the condition of my car. I believe that with a more reasonable approach, this situation could be resolved fairly for both sides.

Jim M.

I cannot recommend Lisa highly enough! From the moment I reached out for a quote, she demonstrated exceptional professionalism, expertise, and dedication to finding the best insurance solutions for my needs. Her attention to detail and personalized approach made me feel valued as a client from start to finish. Not only did she provide me with comprehensive coverage options tailored to my specific requirements, but she also took the time to thoroughly explain each policy, ensuring I had a clear understanding of my coverage. Throughout the entire process, she was incredibly responsive, proactive, and went above and beyond to address any questions or concerns I had promptly. Thanks to her proactive approach, I now have peace of mind knowing that I have the best insurance protection in place. If you're looking for an insurance agent who truly cares about their clients and delivers exceptional service every step of the way, look no further! I am grateful to have found such a reliable and trustworthy insurance partner for home, auto AND a renter's policy