Connor & Gallagher OneSource (CGO) - Lisle, Illinois

Kristin H.

Since switching to Connor & Gallagher, Courtney Sustr has provided us with exceptional and personalized service. Her communication skills are excellent and her response time to my questions is so quick. I am very confident in my decision to allow Courtney to manage our employee benefit package.

Anne-Marie E.

Bad experience from a candidate perspective. Met with a recruiter, Stephanie, to discuss a potential job opportunity with a client she was recruiting for. When we discussed salary, the range was a bit lower than what I was looking for. I told her that and she thanked me for my transparency. Then I decided I would like to still have the interview because after talking to my family, I may be able to make it work. She declined and said she wanted me to find out first. I explained that in order to interview, I have to hire childcare, and I already had child Care lined up for the purposes of this interview and would like to continue. She declined again because she said it's a lot of work to fill out the candidate profile and didn't want to start the process if I wasn't interested. That is up to me to decide if I'm interested. I told her I was and she refused to have the interview. Extremely unprofessional.

Bill M.

I recently worked with Katie Grigat and Kevin Gardner to switch over my homeowners, auto and umbrella polices. Everything went smooth without any issues.

Peter M.

CGO handles my home, auto, pet, and business insurance! Kevin and his team are always so responsive and extremely helpful with any questions I might have. It was super easy making the switch and they ended up saving me money and providing better coverage. Can't recommend them enough.

Bill B.

In 2023 I worked with Kevin Gardner to move my business insurance to Connor & Gallagher. Kevin and Katie Sepe helped me get the right products and costs at a significant saving, and have been fantastic to work with over the last year. In 2024 I moved our family personal insurance to Connor & Gallagher as well, primarily because of the professionalism and resources C&G provides. Kevin and Kim DeArcangelis once again acted with great professionalism and made the process simple. No wasted time, no wasted steps. Clear product and cost presentation and comparisons so I could make the best decision. Great people to work with.

Kathleen K.

I had to quickly act to find a new carrier for Home, Auto, and Umbrella policies. Kevin Gardner and Kim Dearcangelis were extremely responsive and reassuring. I had done a great deal of research with 6 other companies before settling on Connor & Gallagher. The coverage is excellent and pricing is more than fair. I would highly recommend giving them the opportunity to show you how they can provide for insurance needs.

Stuart H.

The CGO Team is my company's business insurance broker and employee benefits broker. They are very responsive, always responding to any questions quickly, and they work tirelessly to deliver the best solutions to any concerns we raise. They serve as a trusted advisor, and they do a great job of negotiating excellent services for us at reasonable rates. We really couldn't ask for more, but if we did, we're pretty sure the CGO Team would come through for us!

Don B.

I own a high-risk high-liability business and insurance is extremely important to me. I just left my old agency because they didn't provide adequate service and my policy was in danger of lapsing.

I approached Sandra Falco to help me get things straightened out. While my old company took their time even getting back to my email, Sandra was extremely responsive. She was able to get my insurance where it needed to be and back in place in a matter of hours.

As with all businesses, I needed to get cyber insurance. My old insurance agency lacked the requisite knowledge to discuss the ins and outs. It seemed like they had a decent knowledge of buzz words and marketing talk, but Sandra has a fantastic working knowledge of cyber insurance and what it covers. Specifically, we talked in length about post breach and the importance of forensics.

Also, my last agent forgot to add dental to one of my staff. I was connected with G&C's benefits team and Joseph jumped in and sort it all out in the same day. This was on a Friday afternoon right before a long holiday.

A few months ago, I was rushing to complete a bid for a huge project and time was of the essence. I needed a bid on the fly and asked my old agent to pull a COI for me, they refused to do it and pointed me to my insurance company's help desk. I had to figure out how to do that and then wait for the COI. I just asked Sandra for one and all she did was ask me for the name to be placed on it and BOOM it was done. This is service!

I don't know if anyone at G&C reads this, but if you do you need to take care of Sandra she is friendly, knowledgeable, and extremely helpful.