Coles County Sanitation & Recycling - Charleston, Illinois

Anthony L.

Didn't pick up for 3 weeks but we sure got billed every month on time. Have to call multiple times to get results. Canceled all of our accounts. Left a big mess when picking up their totes. Never again.

Mickey B.

We had forgot to change our autopay card so they took our can which is understandable. After paying and getting it setup right it took multiple calls and missing 2 pickups before they finally brought us another can. Shannon, the office person, is so rude. I don't know if she is an owner in someway or what but she definitely needs a class in customer service. Her heavy sighs and rudeness on the phone does nothing to help their business. Time to look into other options for trash pickup in Charleston. I will say that the guys working the trucks are great and we've never had any issues with them.

April K.

Weve been with this company for years. They have been short handed before, but they have gone beyond to make sure our trash has been picked up---apologozing for the inconvenience. I can't fault them if employees don't show up to work. ( This happens in a lot of places anymore.) They have always made sure the trash is picked up soon. They have also picked up an occasional bag with our trash containers.with no complaint.
Prices have been less than other carriers and MUCH EASIER to contact with any concerns than other carriers we've known in the past.

Cale G.

Melody on the phone. Extremely rude. Cut off a new customer asking for a bid for an eventual 200 totes with a definite no we are not going to service you. Poor poor customer service. Guess they don't need money or business. We will search elsewhere.

Krista T.

I have been with this company just shy of a year and they have absolutely been amazing! I have been met with professionalism any time I have called the office and spoke with the office staff and the drivers do an absolutely amazing job at making sure my trash is removed each week on the day it is scheduled. Even during the holiday schedules, they have been diligent in making sure my trash is collected. I truly appreciate the hard work this company does and it certainly does not go unappreciated!

Corey A.

I have had CCSR for 3 years now in Charleston. They are pretty good at picking up the trash on the schedule days. Once in a great while they miss picking up our garbage, it is so far and few between it is not really mentioning and not a biggie. They make up for it though. They do come when they are called and sometimes they have come twice in a week!

It is a small family ran company. I have met the owner once and is kind and hardworking. Keep up the good work CCSR!

S K.

Simply called to ask about recycling, was interrupted multiple times as if she was trying to push me off the phone and had more important things to do. I'm not sure if their office is having a bad day or what but being new to the area and having a negative view just from the first phone call is not a great first impression.

Domonique C.

They tried to low-key threaten me with raising my grandmother's rate when I had a complaint about a driver not closing the trash lid and not picking up all the trash.