BLUE RIBBON HEAT AND AIR - Carrollton, Texas

J

Unfortunately, I cannot recommend this company.
A rat died in the attic, and there was an extremely strong smell in only ONE of the rooms, so I knew that there was some sort of air leak from the attic into that room. I called them and they sent a new guy, that new guy said it was due to a kink in the duct. He suggested a new duct and quoted it. I called them again to have them come out to do the work, but the new guy was fired so the son came out this time and he said there's no way that's the problem, it's due to a hole in the floor between the attic in the room, in fact, he found the hole and patched the hole temporarily, but said I needed to add a proper solution with a intake duct and quoted that. They still hadn't fixed the problem, but at least we had a temporary patch, and a plan, and then the third time I called them to come out and do the work the owner/dad of the company came out and said we needed to replace the entire system for over $10,000. I explained to him that we just needed to replace the one area that had the hole, and he seemed totally uninterested in that. He said that he just didn't like the general system. Keep in mind our system cools and heats perfectly, and we have no problem the temperature we we just wanna get rid of the attic smell in the room. He said he couldn't smell any issue, and therefore he thinks there is no issue, despite the fact that his son found the hole, and even patched it. Weeks later after he left, another rat died and the smell was horrible again in that exact same room, I went up in the attic, found the dead rat, and also found light coming up from the attic floor!! Obviously there is a hole there, I can see it, and they still haven't found it and patched it even though I've called them three times. The son was awesome and probably would have fixed it by now if they just kept sending the son and kept notes. They fired the first guy. The dad just seemed like a salesman. Also they only use paper and no proper tech system so they don't have any notes or videos that I could tell and it seemed like every time someone came out I had to re-explain the whole situation, they should just have a proper app like all the other companies and just upload notes and videos to my address file, that way we don't have to start over everytime someone new comes over.

EDIT: I appreciate the humorous reply from the owner. I will add that a new HVAC company came over and found that the duct had cold air being sucked at both ends, and not in the other ducts, so we need to rerun just that supply line, and that's likely the issue. I was wrong about the light hole in the attic, that was there but it was the bathroom vent. I don't need an exterminator, I have that, that's why the rats keep dying, but I do need to minimize the smell into that room and that room alone. Replacing everything for $13k is not needed at this time. The other company's HVAC guy moved the insulation and found the issue by putting his hand where the seal was supposed to be on the duct and flowing air could be felt. I am hoping a new duct and better seal will fix the issue for $500.

Kristopher P.

I recently had the pleasure of working with Blue Ribbon to fix the air conditioning unit in my home, and I couldn’t be more satisfied with their service. From start to finish, the experience was seamless and professional.

Kim P.

I'm thrilled with the exceptional service provided by Blue Ribbon Heat and Air. As a family-owned and operated business, they brought a personal touch to their service. Not only did they respond promptly with same-day service, but they also took the time to explain the necessary repairs in detail, which I greatly appreciated. Their pricing was fair, and the quality of their service was top-notch. I couldn't have asked for a better experience. Highly recommended!

thefluxlife

We recently needed an HVAC system inspected and Trey came out and gave a very thorough inspection and estimate of what work needed to be done. He was very informative, down to earth, and honest. I would recommend Blue Ribbon Heat and Air to friends and neighbors.

Christopher C.

Blue Ribbon provided excellent service during an AC tune up, educating me on each step of the check up and how it affected the system. Cody was very helpful, I look forward to working with Blue Ribbon in the future!

Andrew H.

Cody went above and beyond to service a downstairs unit I have at my home. He truly worked tirelessly to find a solution. I would recommend this company for any HVAC issues you encounter. Thank you so much Blue Ribbon!

Kristy H.

Trey was fantastic to work with! Quick response, honest feedback, and was able to get our A/C replaced quickly. He has even guided us on what we can do to help the AC during these crazy Texas summers. We’ve worked with him for years now and highly recommend!

sek415

I called Trey at 3 pm and he fixed our AC unit really quickly. Other businesses would not come out that quick but he was so fast and had great prices as well. He showed our dog some love too and was a great guy overall. I highly recommend him to anyone. If your AC goes out or you need other work done he is your guy.