ARROWHEAD Exchange - San Diego, California

Parham A.

We were introduced to them through Geico. They first charged us about $1,000 for the year, then they sent an inspector. We had some construction projects around the house and the backyard. We told the inspector that we will be done soon with these projects upgrading and resolving a few issues. They canceled our policy after a couple days and we haven’t received our refund yet after following up multiple times.

mike C.

Got them through Geico. Bad experience I paid them in full and now they want pictures of my kitchen, bathrooms, furnace under the sinks ,electrical panel, attic. They also want receipts to when the last time these items were replaced and the house is only 5 years old. Asked for a refund and they only gave me 10 % of what I originally paid and I only had them for 2 months

Ben C.

Two days after I paid my policy in full they cancelled it! In the early days of the pandemic! I begged them to extend the cancellation so I could have a few shingles replaced on my roof (that they were complaining about); they refused saying I needed to show them a contract to replace the entire roof! My roof isn't that old, and doesn't need replacing. I have a guy replace a few shingles every year. The wind here is awful, but I don't need a new roof. To make matters worse, when they "refunded" my premium, they deducted a whole bunch of charges from the refund. I'd say that's pretty dishonest of them.

TLDR They cancelled my policy during the pandemic and then deducted a bunch of fees from my refund.

Would you trust an insurance company that does business like this?

pt P.

I purchased a home insurance policy through GEICO and had some issues with the way they wrote the policy for me. After numerous calls to Geico, I had given up and called Arrowhead directly. They were able to sort out my issues within 30 minutes. Robert helped me with my policy and I am very grateful for his help! Thank you, Robert. We need more people like yourself in this business.

Ben

Jon H.

Signed up with Geico and was somehow assigned to arrowhead exchange. Initial sign up process went smooth and the agent I worked with was great. There was an issue with an update to documents needed by my mortgage company regarding my home policy and that's when things fell apart. I tried calling for over a week and not only do they not answer, but after 4-5 rings the call goes to voicemail. I don't mind leaving a vm but the box is always full. I assume that means they don't check messages and it's not important enough for them to do something about it.

On boarding a new customer is important but continuing to service them is even more so as policies are renewed. Looks like I will be shopping around again soon.

Paula H.

This company is running a really interesting scam. They accept new homeowner insurance policies and then find a way to reject them a month later so they can keep the "non refundable policy fee"

JEFF S.

Been with them for 5 years. Now they have a new policy not to offer monthly payments or 6 month policies. Once again greed trumps customer service! I have found a new company, bye felicia!!

James L.

Great service in their IT department. I had a few questions regarding my login and the issues were fixed right away. Very friendly staff and the individual I spoke with was eager to help me resolve my problem.