Andy Barajas - State Farm Insurance Agent - Woodland Hills, California

Erica L.

I spoke with the office manager, Odie, today about some issues with my account. I must say, Odie was incredibly patient, caring, and supportive. He took the time to explain everything in precise detail and ensured I completely understood, even when I was confused. I usually don't write reviews because I feel nothing ever gets done, but Odie went above and beyond. Thank you for making a difference and not judging the many questions I had. I appreciate people like you, and once again, thank you.

Kev A.

A big thank you to Larry for his detailed work and excellent customer service. Best experience I’ve ever had dealing with insurance, Mr. Barajas should be proud to have such an amazing representative on his team!!! Thank you again Larry!

Islom A.

Extremely Disappointed After Years of Loyalty – Dishonest and Unreliable Service

I was previously a loyal customer of Andy Barajas Insurance Agency for over six years. My earlier review reflected some appreciation for their efforts to fix mistakes, even when errors had occurred. However, after repeated problems and clear dishonesty, I can no longer recommend this agency in good faith.

Throughout my time as a customer, I gave them many chances. Unfortunately, after working with them long enough, I realized that they repeatedly lied about my coverage details. On several occasions, when I caught them providing inaccurate information, they were left speechless and would attempt to transfer me to another agent, claiming that person “knew better.” My father also had a poor experience with them, noting early on that this agency was dishonest.

Most recently, my experience this month confirmed my decision to withdraw my support. I contacted the agency at my father's request to make an early payment for our homeowners insurance. The agent informed me that payment could not be accepted because the policy renewal was still two months away—a claim that made little sense. I then explicitly requested that the new bill be sent directly to me rather than to my mortgage company, as applying it through escrow would increase my mortgage payments. The agent confirmed via text message that they would send the bill to my home address (I have proof of this conversation).

Despite this agreement, three days later, the bill was sent directly to my mortgage company without my consent—exactly what I had asked them to avoid. This behavior shows a complete disregard for the customer's clear and direct instructions. Shockingly, the same issue occurred last year, causing my mortgage payment to increase unexpectedly. That time, I had to spend hours on the phone to resolve the problem, and my father had to intervene and argue with the agent.

When confronted, the agent excused their actions by claiming, "Most people prefer it this way," as if that justified ignoring my explicit request. Whether or not other customers choose to have their escrow accounts billed is irrelevant—agents should never assume or impose decisions, especially when clear, documented instructions are provided.

What finally made me rewrite my review was the blatant disregard shown after I had been assured that the bill would be sent directly to me. After six years of loyalty, I feel this agent operates based on personal judgment rather than following State Farm’s policies and standards. In my experience, they are not trustworthy, are willing to mislead customers, and fail to respect the relationship built over years.

I can no longer recommend Andy Barajas Insurance Agency to anyone who values honesty, professionalism, and customer respect.

Jackie R.

After leaving a message on Andy Barajas’s office voicemail, I received a call back within 24 hours. Jose Cordero returned my call. He was very pleasant to speak with and he is very knowledgeable. I explained my issue and he was able to help me resolve the issue within an hour or two. AMAZING customer service! Thank you for your diligence!

Mike H.

Andy, Carman did a great job. I requested just a small change to take Teri off the Cooper, a car she never drives. She called me today to confirm that it was done. Attention to small details is important to me.

Michael J.

Nelly, was such a great help. She answered the questions I asked and was very polite and professional. I really appreciate her being patient with me as well. THANK YOU SO MUCH!!!!

azy A.

"I had an excellent experience working with Bruno for my car insurance needs. He was incredibly knowledgeable, patient, and thorough in explaining my options, making sure I got the best coverage at a great rate. His professionalism and dedication to customer service truly stood out. I highly recommend Bruno to anyone looking for a smooth and hassle-free insurance process!"

Brady T.

Andy Barajas and his team are exceptional in every way. They are very thoughtful and proactive, and it is clear that they genuinely care about their clients’ individual needs. I have had all my policies with State Farm for over three years, and I have always felt that I’m in very good hands. Any time I have had questions or needed help with one of my policies, Andy and his team have consistently been responsive and helpful. I could not recommend them more highly!