American Finance & Associates - Sherman Oaks, California

American Finance & Associates (AFA) is a financial institution located at Address: 15468 Ventura Blvd A, Sherman Oaks, CA 91403, United States. You can easily contact them at Phone: 8187889492. To learn more about their services, visit their website Website: afa-corp.com.

AFA is known for providing various financial services, including but not limited to, real estate financing, personal loans, and business loans. With a team of dedicated professionals, AFA has been helping its clients achieve their financial goals for many years. They take pride in offering personalized solutions tailored to each client's unique needs, ensuring that they receive the best possible service.

Their specialties as a financial institution make them an ideal choice for anyone looking to secure a loan or seeking financial advice. AFA's commitment to providing excellent customer service has earned them a reputation for being a reliable and trustworthy financial partner.

When it comes to their location, AFA is situated in the heart of Sherman Oaks, CA, making it easily accessible for clients from all over the Los Angeles area. The area is well-known for its vibrant business community, which further adds to AFA's credibility as a reputable financial institution.

As for their online presence, AFA has received 19 reviews on Google My Business, with an average rating of 1.7/5. While there is always room for improvement, it's essential to consider that each client's experience is unique, and one should not base their decision solely on online reviews.

Reviews of American Finance & Associates

Alexander V

1/5

Just made my first payment to this company and learned that I'll be charged $10 every single time I have to make my monthly payment. This means that over the course of a 5 year auto loan I'll be charged an additional $600 just to make my payments. This is the first time I've ever experienced this with an auto loan company.

Adriana Estrada

1/5

Horrible service and let me tell you why.
A few days into buying a new car, I was harassed and threatened because there was a confusion with my insurance. The whole time I was insured w full coverage and the lady who called me didn’t understand/believe me so I had my insurance company call themselves to explain.
Secondly, their payment options are not practical whatsoever. Sending it by mail a week or 2 in advance and having the possibility of it not getting there in time or paying over the phone and paying a fee. Again, not practice. Who has the time to do that? It’s 2022. You also have to make a payment before 5pm or it won’t be processed on time.
Lastly, the customer service is horrible. I literally had to tell the lady hold on hold on let me talk because she just kept interrupting me. I legit had to tell her get some better customer service. I was going over the options and she just kept saying, “you have options you have options” like I know I get that I’m just trying to say they’re not practical. The first time they called me it was also horrible. Like I said, they just threatened me with no reason. If you don’t like people, get out of customer service. I know customer service and have worked in it as well as been a supervisor for over 7 years. This is disgusting to say the least. I will most definitely be changing companies.

Peachi P.

2/5

I've kept up with all my payments and this company has been just okay overall. Unless you're on auto-pay, there are fees for each and every transaction. No app or online website so you'd have to call into pay, and only when it's office hours.
When my credit improved, I asked about refinancing for a better rate and they flat out told me no, they don't offer ANY refinancing options. Whatever rate you start with, you'll be stuck with. The amount of paper mailing is ridiculous, most communications can be done with a simple email, auto text, or phone call. The way in which they run their business is that of an early 1990's/2000's business, and is more hassle than anything. I will not finance with them in the future nor recommend them to anyone unless they're your absolute last and only option.

David Martinez

4/5

Made my payments on time = no problems or hassle. Of course, I was very lucky to have a job and was able to afford this. But I've had problems in the past with other loans. People have to understand what they are getting into and that of you can't pay the loan then your gonna get your car taken.

Zullie de la cruz

2/5

The service is good for the most part but there a specific female who just doesn’t listen when you talk to her and it has happend more than once and. Yu try to explain and it’s like she doesn’t want to hear it. Martha needs to get an attitude check and have a better tone and actually listen of your ganan ask a paying costommer a question and if they are trying to explain something to you. When I called back to get things straightened out with Martha and asked to get transferred to Ernesto who answerd the second time I called ( Ernesto is great friendly and very helpful) she said she would transfer and ended up hanging up the phone. Don’t use this location

Haran Alvarez

1/5

Offers no online payments. It’s 2019 already. Common guys. 10$ payment fee or a 3$ automatic recurring payment fee. They don’t close at 5:30 but at 5pm. I couldn’t make my payment. Thanks for nothing.

Elizabeth Bracamontes

1/5

Receptionist are great. Gustavo is outstanding. Once you speak to higher representatives its attitude all day and fees are ridiculous.

elena gonzalez

1/5

The receptionist are probably the only ones that I can stand. Everyone else has an attitude and won’t let you speak. The fees are stupid . Seriously need to have other options to pay .