ALEC - Gurnee, Illinois

Address: 325 Tri State Pkwy, Gurnee, IL 60031.
Phone: 8007629988.
Website: alecu.org
Specialties: Credit union.
Other points of interest: Drive-through, Wheelchair accessible entrance, Wheelchair accessible parking lot, Wheelchair accessible restroom, Wheelchair accessible seating, Cash advance, Gender-neutral restroom, On-site parking.
Opinions: This company has 64 reviews on Google My Business.
Average opinion: 3.7/5.

📌 Location of ALEC

ALEC 325 Tri State Pkwy, Gurnee, IL 60031

⏰ Open Hours of ALEC

  • Monday: 9 AM–5 PM
  • Tuesday: 9 AM–5 PM
  • Wednesday: 9 AM–5 PM
  • Thursday: 9 AM–5 PM
  • Friday: 9 AM–5 PM
  • Saturday: 9 AM–12:30 PM
  • Sunday: Closed

ALEC Credit Union: Your Trusted Partner in Personal Banking

Located at 325 Tri State Pkwy, Gurnee, IL 60031, ALEC Credit Union is a reputable financial institution dedicated to serving the needs of its members. With a phone number of 8007629988 and a website at alecu.org, ALEC Credit Union offers a range of financial services to its valued members.

Specializing in credit union services, ALEC Credit Union goes above and beyond to provide its members with the best possible experience. With a focus on personalized attention and competitive rates, ALEC Credit Union has become a trusted partner for individuals seeking a reliable financial institution.

Exceptional Services and Facilities

In addition to its commitment to exceptional service, ALEC Credit Union offers a range of convenient facilities for its members. These include a drive-through, wheelchair accessible entrance, parking lot, restrooms, and seating. Gender-neutral restrooms and on-site parking are also available, ensuring that all members can access the services they need with ease.

With a strong emphasis on accessibility and convenience, ALEC Credit Union has earned a reputation for going the extra mile to meet the needs of its members. Whether you're looking for a simple transaction or a more complex financial solution, ALEC Credit Union has the expertise and resources to help you achieve your goals.

Competitive Rates and Investment Options

One of the key strengths of ALEC Credit Union is its commitment to offering competitive rates across its range of financial products. From savings accounts to loans, members can take advantage of favorable terms and rates, ensuring that their money works hard for them.

Moreover, ALEC Credit Union provides a comprehensive range of investment options. Whether you're looking to grow your wealth, plan for retirement, or invest in your future, ALEC Credit Union has the knowledge and experience to guide you through the process. With a convenient mobile app, managing your finances has never been easier.

Exceptional Customer Service

A key factor in ALEC Credit Union's success is its dedication to exceptional customer service. The personal bankers at ALEC Credit Union take the time to listen to their members' needs and provide tailored solutions to help them achieve their financial goals. With a long-standing reputation for excellence, ALEC Credit Union has earned the trust and loyalty of its members.

With a strong focus on personalized attention and a commitment to delivering the best possible service, ALEC Credit Union stands out in the crowded field of financial institutions. Whether you're a first-time saver or a seasoned investor, ALEC Credit Union has the expertise and resources to help you achieve your financial goals.

Address: 325 Tri State Pkwy, Gurnee, IL 60031
Phone: 8007629988
Website: alecu.org

👍 Reviews of ALEC

ALEC - Gurnee, Illinois
Mohammed H.
5/5

A very good employee credit union I have ever experienced. Encourage all employee to join and take advantage of all the product/services they offer and experience their excellent customer service. I have been member for long time and never had any issues with ALEC.

ALEC - Gurnee, Illinois
Walter D.
5/5

Quick, easy and friendly personal banking. The rates are very competitive. ALEC has a wide variety of investment options and a convenient mobile app. The personal bankers listen to what you want and offer excellent investment options. Have been banking at ALEC for 30+ years.

ALEC - Gurnee, Illinois
John G.
5/5

Appreciate the rate on my pickup, the professionalism of Denise Chesnick, and willingness to always help when I have a question or request. Denise is what every business and government agency should strive for in staff and is what makes doing business with ALEC a pleasure and not a hassle. In my opinion while I appreciate ALEC, staff like Denise is why I choose to do business there.

ALEC - Gurnee, Illinois
Kelly M.
1/5

I have had an account here since 1991. I opened an account for my daughter when she was a child (She is 30 now). I remember ALEC telling me that as long as she had money in her account she was good (this was probably 10 years ago). Now I find out they charge an $18 fee per month on dormant accounts (no activity for 1 year per the representative is considered dormant) and "it could be negative" according to the representative on the phone. This is just wrong on so many levels. What happened to turning dormant accounts over to the State Treasurer? Anyway, after reading other reviews, it does seem like ALEC has jumped on the fee bandwagon like the big banks.

ALEC - Gurnee, Illinois
Sarah C.
2/5

SERVICE and VALUE is declining. We have been with ALEC since its inception. Historically, it has been one of the best places to do all your banking. Great loan rates, competitive savings rates and always great customer service. I am sad to say that has all changed over the past year or so. First I noticed that they have changed who manages their credit cards - the former benefit of getting points is now quite laughable, as you can only use points to buy price-limited gift cards. We used to use ours for travel - used to be able to book hotels through the site - no longer. I used points to help my aging and cash-strapped parents to buy a new fridge and dryer in the past - no longer possible. But I was willing to continue to chug along with ALEC - now we use a Chase card mostly - since they have better programs. Now, the most recent thing that I take most issue with are some fees popping up, that I NEVER have had before. Five bucks here, another five there , etc. I found out that one was for not using our credit card enough in a month..ok, so I began to use the card a few times more just to avoid the fee. Now I am getting 5 dollar fees in my checking(interest bearing) for what - I have no idea yet. I called and spoke with someone who is clearly an out-sourced person who just quoted the obvious info on the new ALEC website - but could not tell me why MY ACCOUNT specifically was charged. I have noticed the outsourced folks really know nothing about ALEC at all and just are there to process calls so they can shuttle you off to someone else , or a call back that never comes. So I have to say - I am DONE with you, ALEC. Time to move on, as painful as that process will be for us - in the long run, I deserve better. I deserve - we ALL deserve - the level of service and value that brought us here in the first place. You changed, so now we will change. good bye!

ALEC - Gurnee, Illinois
Paul M.
2/5

Did not file my mortgage correctly; omitted my wife's name on the title as well as supporting mortgage/lender documents, and did not correct it (the title) when promised.

Cancelled my international wire transfers despite being routine, following a template, and submitting all required paperwork.

Cannot get a hold of them on the phone.

Mediocre at best.

ALEC - Gurnee, Illinois
Pablo V.
1/5

After almost 15 years as a customer, I ended my membership with ALEC in a sour note. Just for making an honest mistake and not signing a check, the Account Specialist threatened me with this note.

"If this account is not brought positive, the account will be charged off, sent to collections, and reported to ChexSystems. Being reported to ChexSystems may hinder your ability to open an account with another Financial Institution. In addition your membership will be recommended for Expulsion from the Credit Union."

This note makes me feel like a criminal, after having direct deposit, savings accounts for my children and a credit card, this is the appreciation I get. You should be ashamed of yourself treating people like petty thieves. I will make sure this feedback is shared accordingly as there's no customer care.

ALEC - Gurnee, Illinois
Anil R.
5/5

I recently opened up an account with ALEC and have been very impressed with the quality of service provided. I have multiple accounts with them and the process has been smooth on every occasion. The people that work at ALEC are some of the friendly and helpful people I have met in the banking space. They always go above and beyond to help you and resolve issues.

I would highly recommend ALEC for your banking and loan needs as they offer competitive interest rates backed by friendly Customer Service. Thanks ALEC!

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