Affinity Plus Federal Credit Union - Alexandria, Minnesota

Affinity Plus Federal Credit Union: Comprehensive Guide to Alexandria, MN Branch

Affinity Plus Federal Credit Union, located at 418 3rd Ave E UNIT 108 in Alexandria, MN, is a trusted financial institution dedicated to serving its members with a wide array of financial services. This comprehensive guide will delve into the main services offered, the branch's location and accessibility, its unique features, practical information, and positive aspects highlighted in customer reviews.

Main Services

• Business Services: Affinity Plus offers specialized services for small businesses, including resources and a dedicated Business Services specialist for assistance.
• Credit Cards: The credit union provides various credit card options with benefits and no annual fees, catering to different financial needs.
• Deposit Accounts: They offer low-risk savings options, including Certificates, IRAs, and traditional savings accounts to help members reach their financial goals.
• Loans: Affinity Plus offers a range of loan products, including auto loans, home loans, debt consolidation, and personal loans, with competitive rates and flexible terms.
• Check Cashing Service: The Alexandria branch provides a convenient check cashing service for members and non-members alike.

Location and Access

Affinity Plus Federal Credit Union is situated at 418 3rd Ave E UNIT 108, Alexandria, MN 56308, United States. The branch is easily accessible and located near several local businesses and attractions, such as the Runestone Museum and the Alexandria Theater.

• Public Transportation: The Alexandria Public Transportation system serves the area, with several bus stops nearby. The closest stop is at 3rd Ave E & Elm St, approximately a 2-minute walk from the credit union.
• Parking: The branch offers a wheelchair-accessible parking lot for visitors' convenience.

Featured Characteristics

• On-Site Services: Affinity Plus offers on-site services, such as cash advance and notary services, for members' convenience.
• Wheelchair Accessibility: The credit union is wheelchair-accessible, with a dedicated entrance and parking lot to ensure all visitors can access its services.

Practical Information

• Phone: 800-322-7228
• Website: affinityplus.org
• Hours: Monday-Thursday: 9:00 AM - 5:00 PM, Friday: 9:00 AM - 6:00 PM, Saturday: 9:00 AM - 12:00 PM

Positive Aspects from Customer Reviews

Affinity Plus Federal Credit Union has received 14 reviews on Google My Business, with an average rating of 3.1/5. Positive aspects mentioned in the reviews include:

• Exceptional customer service, with staff going above and beyond to assist members.
• Friendly and welcoming atmosphere, with greeters offering smiles and friendly greetings.
• Convenient location and easy access to the branch's services.

These positive aspects highlight Affinity Plus' commitment to providing excellent customer service and a welcoming environment for its members.

👍 Reviews of Affinity Plus Federal Credit Union

Scott W.

1/5

Treated like a second class citizen. Today. You've made your last dollar off me. Affinity use to be a bank that had great rates. Credit unions use to have good rates but now they are no better than any local bank.

Wendy H.

5/5

I am a fairly new customer at Affinity and have had exceptional customer service. They great you with a smile, very friendly and go above and beyond helping you with what you need.

Kevin M.

1/5

I found a personal check in a parking lot (over$600). It was endorsed and even had his bank account number on the back. I called the 1-800 number on the check and the lady on the phone was very professional and thanked me for being so honest and told me where the nearest Affinty bank was located. I drove there and waited few minutes the a lady was sitting down and asked if she could help me. I told her that i had found this check so she she gets up from her chair and grabbed it out of my hands and walked away. She didn't even say a word. Nice friendly place i guess. Im glad where i bank they at least they smile and talk to you.

S K.

1/5

Staff members at this branch in Alexandria is extremely rude, cold-blooded and lack customer-service. One of the lady staff seems to be racist as she will stare at me in an ugly way as if I am an align. Staff members at St. Cloud are extremely nice and friendly but here at this branch, it looks like they don't want to move or help their customers. One out of Five stars is still too much rating. The reason I am banking with Affinity Plus is because of the staff members over at St. Cloud who really helped me a lot in my difficult times.

Gary B.

1/5

Had money deposited in my account that I didn't deposit. Called Affinity. They said they would see what the problem was. Never got back to me, the money was taken from account. Called them back and asked what is this? you take money from my account and don't tell me or thank me for finding your mistake. They said - sorry.
There also is problem with the app for depositing checks. It does not work half the time, and they know this.

Rebecca S.

1/5

This bank is filled with the most incompetent employees I have ever had to experience. Not even 2 months with them and more issues and problems then I ever expected out of a bank I heard such good things about. Employees that give out incorrect information to people, a complete lack of customer service. I am so disappointed. If you want a good credit union hit up Mid Minnesota out by Walmart.... Way better on so many levels.

Jordan H.

4/5

I've been a customer for years and always been happy with the service. Very friendly and helpful staff at this location. My only complaint is that they need more weekend and evening hours.

Martin K.

5/5

Pretty good, awesome app and online banking capabilities.

Scott W.

1/5

Treated like a second class citizen. Today. You've made your last dollar off me. Affinity use to be a bank that had great rates. Credit unions use to have good rates but now they are no better than any local bank.

Wendy H.

5/5

I am a fairly new customer at Affinity and have had exceptional customer service. They great you with a smile, very friendly and go above and beyond helping you with what you need.

Kevin M.

1/5

I found a personal check in a parking lot (over$600). It was endorsed and even had his bank account number on the back. I called the 1-800 number on the check and the lady on the phone was very professional and thanked me for being so honest and told me where the nearest Affinty bank was located. I drove there and waited few minutes the a lady was sitting down and asked if she could help me. I told her that i had found this check so she she gets up from her chair and grabbed it out of my hands and walked away. She didn't even say a word. Nice friendly place i guess. Im glad where i bank they at least they smile and talk to you.

S K.

1/5

Staff members at this branch in Alexandria is extremely rude, cold-blooded and lack customer-service. One of the lady staff seems to be racist as she will stare at me in an ugly way as if I am an align. Staff members at St. Cloud are extremely nice and friendly but here at this branch, it looks like they don't want to move or help their customers. One out of Five stars is still too much rating. The reason I am banking with Affinity Plus is because of the staff members over at St. Cloud who really helped me a lot in my difficult times.

Gary B.

1/5

Had money deposited in my account that I didn't deposit. Called Affinity. They said they would see what the problem was. Never got back to me, the money was taken from account. Called them back and asked what is this? you take money from my account and don't tell me or thank me for finding your mistake. They said - sorry.
There also is problem with the app for depositing checks. It does not work half the time, and they know this.