Acrisure Waterbury, CT (Security First Ins Group) - Waterbury, Connecticut

Audrey K.

A broker got us signed up with Security First. We had to pay $175 for an inspector to come in and do a full inspection. He said everything looked fine. We paid the annual premium up front.
Then we received a letter dated 2/28 saying they were cancelling our policy on 2/26. Since that time, they have not refunded our money, over $1400. We've been told "the check is in the mail", but 10 days ago we were told that the check never really went out. The associate said it was being "expedited" and if we didn't receive it by today, to call back. We did. They sent it to the wrong address and were going to "expedite" it again, meaning another 10 days. They will do nothing to make it right. We asked for overnight delivery and they said that's not their policy. We asked for a supervisor and were told there were none available. We are senior citizens on a fixed income and need our money back.
Do not go with them. If they cancel you, you will have a hard time getting your refund, as we are. Buyer beware!

Mikaela T.

At first I thought this was a good deal working with one agent who found me a "good quote" money-wise with the First Insurance Group, but after some time, I realized this was a terrible business deal. After a few days, they asked me to install their app, go room to room, appliance to appliance at my residential place and take pictures of my home for them!? If I am paying for the insurance policy you, the First Insurance Group, aren't you supposed to do that if I pay you? I have had policies with so many different insurance companies in the past few years, but I have never had to do what they asked me to. I did not like that at all. They save money by not paying their employees to come to my place and making me do their work. That is absolutely ridiculous. After I took a pic of my water heater they realized "it was too old" and declined me an insurance policy!? if that's how you do business, then you should have told me that right from the start and I would not have wasted my time with this company. I found someone else that did not make me take pics and videos of my place and paid even less money to them for the policy. Never again will deal with this insurance company.

Dawn M.

Because I own a small local business, I prefer to work with other small local businesses, as I expect their attention to detail mirror mine. It is imperative to trust the circle of partners you create to help make your business successful. Security First is the leader of my circle. Their customer service is beyond the "5 stars" available to me.....from the principals of the agency to their sales team to their account service team.....everyone is ready with help and answers to all of my questions. They did a comparative analysis of my former insurance policies and explained to me where we were over insured and most importantly, under insured and presented a superior AND less expensive option. I sleep well at night knowing if any catastrophe happened to my building, vehicles or employees, my team at Security First would be right there for me.

Denise F.

Without a doubt the worst insurance company I have ever dealt with. I switched to this insurance company last Dec. because their rates were more affordable. After switching and paying in full, they billed me 4 months later for another $200. I’ve spent countless hours on hold and finally with an agent trying to straighten things out after receiving cancellation notices for failure to provide documentation. They told me everything was all set. A month later I received a bill for an additional $200. If I don’t pay it they will cancel my insurance. It’s the old bait and switch maneuver. They promised me a lower premium and I ended up paying more than my old insurance company. Would never recommend them to anyone!
I also blame Geico for putting me with this company.

Alexis C.

I’ve been a customer for 6+ years now. I’ve worked with Theresa and Steve and both are EXCEPTIONAL.
I have and currently work with Security First for my home, personal and business insurance and pretty soon wedding insurance. Any issues i call them and they handle all my requests and claims.

Thank you for all your hard work and keeping me a happy client.

Joseph M.

We have been with Security First for over 20 years. They have always treated me very fair and are always there for all of my insurance needs. The office staff is second to none and very responsive when we need any assistance. Highly recommended and they service statewide and beyond.

chelsea

I was referred to Security First by my father who has used them for many years. My husband and I have now been with them for a few years and they have saved us money on all of our policies. Their professionalism and responsiveness has been top notch. We would totally recommend them!

Wayne H.

Great Connecticut insurance broker. Been with them over 15 years and never had anything but first class treatment from the firm’s receptionist right up to the owners. Would never think of changing my personal insurance or business insurance. 10 out of 10