AAA San Marcos Insurance and Member Services - San Marcos, California

Jeff W.

The ladies behind the desk helping with DMV are really good. Unfortunately, the last three times I’ve been there I’ve waited roughly 25 to 35 minutes just to get help. We pay a premium membership. We should not have to wait that long. I will probably be canceling my membership after this year. This is at the San Marcos branch.

Daniel

Disrespectful staff.
Quiet quitting.
Gossip in front of clients while waiting. Insurance agents making jokes about their services and customers.
Males catcalling female customers.
Staff questioning management (no one needs to hear it). Love to see the insurance premiums are maintaining warm bodies.

JayyKilz

Cant do just one piece of registration, must do the entire thing at AAA. I was told that in order to do a VIN Verification/inspection, they have to do the entire registration process.

Maria S.

I been always help on time.is impossible they can help right away is to many people waiting but. They have a lot agents to help too.

Ray H.

It's ok. They don't really like to give out free maps even with membership.
Talked me into switching auto insurance while I was there, and I saved a lot of money though.

Alex P.

Absolutely useless place. They can't register my car because I need a salvage title.
They don't want to pay me compensation for an accident where an insured in aaa person crashed my parked car right under my house.
I SEE NO REASON TO PAY FOR THEIR MEMBERSHIP.
All they able to do is send me tons of scam, about my life insurance, which I did not ask for.

Sultry S.

They'll invade your privacy in order to jack up the monthly rate of your auto insurance! I never bother to do the verified odometer reading each year when it's time to renew my policy since the amount I drive can change from year to year. This year it's gone up due to working two jobs now in order to keep up with the skyrocketing cost of living. Especially since my partner also lost his, I'm having to pay for everything!

I got a letter from them saying they use public government records such as smog checks from the Bureau of Automotive Repair (BAR) to verify the accuracy of odometer readings. It was only because of some California law called Insurance Information and Privacy Protection Act that required them to send me a notice saying they used those records to find out the amount of miles on my car and used that information to increase the annual mileage rating on this year's auto policy renewal. As a result, the minimum monthly amount I have to pay has increased. WELL EXCUSE ME FOR HAVING TO WORK TWO DAMN JOBS NOW IN ORDER TO PAY ALL THE BILLS!!! NOW THIS ONE HAS GONE UP EVEN MORE LIKE EVERYTHING ELSE HAS! IT'S INSULTING AND FEELS LIKE A SLAP IN THE FACE!

Luis V.

Casandra Díaz is always very helpful every time I call her. Recently, she helped me in the process of how to get my car registration renewal at AAA. Thank you so much for your service. Well recommended.