AAA Saint Louis Insurance and Member Services - St. Louis, Missouri

Abdul A.

Lindle office AAA Insurance has become incredibly frustrating to deal with. They rarely answer the phone, and if they do, they just put you on hold until an automated system picks up, only to disconnect the call. Then the cycle starts all over again. I called more than many times just to get hung up on every time. All I wanted to ask was why my policy had doubled!

This place has become a complete joke. Gone are the days when you could speak to an agent who knew you by name and was happy to help. No wonder those agents have left. AAA should honestly just put up signs saying, “NO PHONE CALLS – WALK-IN ONLY!” After over 15 years with them, I’m done. It’s time to find a company that values its customers.

Sharonda B.

No one greeted me when I walked in. No instructional signage. So I was confused as to what to do or where to go. I needed a passport photo but wasn't sure if they did them. I waited for a moment. Then TRIED to ask the first person I saw and was rudely blown off. The only reason this is not a 1 star review because of the gentleman who took my pucture. He was friendly and helpful.

Alex M.

Travis Swift was a wonderful technician and helped me out with my flat tire. I can’t thank Travis enough for him saving the day. Wonderful service and very knowledgeable.

jiawei S.

I was there for aaa international driving permit. And the staff there is so amazing!!! She’s very friendly and willing to be of help. BTW, she took a very nice photo for me! Very impressive, I would recommend AAA set up a service of taking passport photo.

Rita W.

Created great travel maps, booked hotels, gave alternate routes and things to see and do. Friendly and caring.

Jodi W.

Horrible customer service. I could never contact my agent. They would hang up on calls. Flat out terrible. I thought they were supposed to be the best. I found out different.

Leslie T.

I'm highly disappointed in the office. I have AAA for my car, home and roadside assistance. I was recently stranded at a wedding about 38 minutes from home. They could not and did not find a service tech that would come help me. They basically left me stranded to find another company (keep in mind my policy is paidin full!) I found another company to rescue me and now they won't pay me the reimbursement for what i had to pay because they could not and did not assist when i needed them. They are only good at collecting your money for your policy but they do not come through when you need them. I have been given nothing but the runaround from this Lindell Office. Take your money somewhere else!

Carl L.

There are some states where AAA is worth your time, but unfortunately Missouri is not one of them. Every service called I've placed has taken a minimum of 4 hours waiting time, and about half the time, I've ended up cancelling my service call because a stranger stopped, helped out, and got me back on the road before AAA even dispatched someone. The communication between the AAA help line and the people being sent out to help you is non-existent; they can't give you any updates on when to expect service and they can't put you in direct contact with the people you're waiting on either. It's an hours-long guessing game.