Mike Scott Agency LLC American Family Insurance - St. Louis, Missouri

Introduction

The Mike Scott Agency LLC, an American Family Insurance branch, is a distinguished insurance agency located at 343 W Woodbine Ave, St. Louis, MO 63122, United States. This comprehensive guide provides an in-depth look into the services, location, features, practical information, and customer reviews of this esteemed agency.

Main Services

• Auto Insurance: Protect your vehicle and finances with tailored auto insurance policies that cover liability, collision, and comprehensive damages.
• Home Insurance: Safeguard your most valuable asset with homeowners, condo, or renters insurance that covers property damage, personal liability, and additional living expenses.
• Life Insurance: Plan for the future and provide financial security for your loved ones with term life, whole life, or universal life insurance policies.
• Motorcycle Insurance: Get the right coverage for your bike, including liability, collision, and comprehensive protection.
• Business Insurance: Protect your company with customizable business insurance solutions that cover liability, property damage, and business interruption.
• Umbrella Insurance: Enhance your liability protection with an affordable umbrella policy that provides additional coverage beyond your auto and home insurance limits.

Location and Access

The Mike Scott Agency is conveniently situated in the Bevo Mill neighborhood of St. Louis, Missouri. The agency is easily accessible from major roads such as I-55 and I-44, making it a breeze for clients to visit. Public transportation is also available nearby, with the Gravois-Jefferson MetroLink Station located just a short distance away.

For those who prefer to drive, the agency offers ample parking, including a wheelchair-accessible car park to accommodate clients with special needs. The building also features a wheelchair-accessible entrance to ensure easy access for everyone.

Featured Characteristics

• Experienced Agents: The Mike Scott Agency is proud to have a team of knowledgeable and experienced insurance agents who work diligently to provide personalized service and expert advice.
• Local Expertise: As a locally-owned and operated agency, Mike Scott and his team understand the unique insurance needs of St. Louis residents and businesses.
• Community Involvement: The agency actively participates in community events and initiatives, reflecting its commitment to serving the St. Louis area.
• 24/7 Support: American Family Insurance offers 24/7 customer support, ensuring that clients can always reach someone when they need assistance.

Practical Information

• Address: 343 W Woodbine Ave, St. Louis, MO 63122, United States
• Phone: 314-909-0883
• Website: amfam.com
• Hours of Operation: Monday - Friday: 9:00 AM - 5:00 PM
• Walk-ins Welcome: Yes, the agency welcomes walk-in clients, but appointments are encouraged to ensure availability.

Positive Aspects from Reviews

With an average rating of 4.3/5 from 12 Google My Business reviews, the Mike Scott Agency has received numerous praises from its satisfied clients. Some of the positive aspects mentioned in the reviews include:

• Excellent Customer Service: Many reviewers commend the agency's friendly and professional staff, as well as their prompt and personalized service.
• Competitive Rates: Several clients mention that they found affordable insurance policies that met their needs without breaking the bank.
• Knowledgeable Agents: Reviewers appreciate the expertise and guidance provided by the agency's agents, who help them understand their coverage options and make informed decisions.
• Convenient Location: The agency's accessible location and ample parking are frequently praised by clients.

One reviewer, Jeannine, highlights the agency's exceptional service, stating, "Mike Scott Agency is so great to work with for both personal and business insurance. Jeannine works with Mike and is always available to answer my questions and get me what I need last minute." This testimonial exemplifies the high standard of service that the Mike Scott Agency strives to provide to its clients.

👍 Reviews of Mike Scott Agency LLC American Family Insurance

K R.

5/5

Mike Scott Agency is so great to work with for both personal and business insurance. Jeannine works with Mike and is alway available to answer my questions and get me my last minute, urgent requests for certificate of insurances. she makes it so easy for me. They are always happy to review my policies with me and make any needed changes. I would highly recommend.

Charlotte G.

1/5

Worst ever. I will return to this review and add details.

Unethical. Dishonest. And more.

But I would also recommend against American Family. If you actually expect your home to be properly insured and to be able to recover your losses after a catastrophe, you don't want American Family. They charge premiums on an inflated replacement value (example: I paid $50,000 for my house years ago; replacement value on my insurance used to be $260,000. They finally lowered it to $181,000). I recently had several basement floods, and they don't even want to pay $25,000, despite the fact that the flood is covered up to $181,000--except that they are running up expenses for certain local businesses; they hired a shady contractor to cleanup the first time, and they didn't even get close to doing it properly. Am Fam delayed, and now there is mold, which requires air testing and a special cleanup protocol. Meanwhile, I already had lung problems, and the mold is making my breathing worse, and they could not care less. They have been stalling every step of the way. They also don't want to replace my AC because it was old. Accused me of "trying to get a new AC out of them." The AC was working fine before (the floods and the shady contractors who did a lot of damage). They are acting like I am trying to get over on them by expecting them to replace the AC. Like 5 inches of water would not have impacted it? Then Mike Scott accused me of lying about the mold and dust. I SENT PHOTOS OF BLACK MOLD AND DRYWALL DUST. THICK DRYWALL DUST. They are lying about a lot of things. They don't even care how much evidence that there is that they are lying. Very scary.

It is late at night. I will edit this later. But it is all true. This and much, much more. Maybe they treat some people properly, but they have
been bad to the point of cruelty to me. Really, a lot of cruelty.

Douglas B.

5/5

I have always experienced a high degree of professionalism and responsiveness with this agency, ever since I made the switch several years ago. Plus, Mike and his team are very personable and friendly. I would highly recommend them.

Alicia M.

1/5

My family had used this group for almost a decade for insurance and we went to get a homeowners policy and were interrogated about our dog (who is a rescue mutt). We were continually pressed to name a breed and when we said terrier mix they said they don't insure vicious dogs. Get out of the dark ages Mike Scott- mutts are mutts. For the decades myself and my family have had renters or homeowners insurance policies through numerous other companies we have never once been questioned about a dog. Buyer beware- this company is ignorant and does not insure on normal terms.

Greg H.

5/5

The Mike Scott Agency has outstanding service and always considers what is best for my family. The provide a personal connection and truly care for the well being of our family.

Nicole F.

5/5

Melissa is always so helpful, answers all my emails and questions quickly!! Not only do I recommend American Family and Mike Scott, but I also recommend Melissa for any help needed!

David L.

5/5

Jeanne had ALWAYS been helpful, courteous, and takes a real interest in my needs. A wonderful lady!!!

Shannon S.

5/5

Wonderful insurance agency. A helpful person always answers the phone right away and takes care of any questions immediately.