Samuel Contreras Jr Agency Inc American Family Insurance - Aurora, Illinois

Samuel Contreras Jr Agency Inc American Family Insurance: Comprehensive Overview

Nestled in the heart of Aurora, Illinois, Samuel Contreras Jr Agency Inc is committed to serving the local community with top-notch insurance solutions. As an American Family Insurance agency, they pride themselves on providing exceptional customer service and tailored insurance plans that meet the unique needs of their clients. This comprehensive overview will delve into the main services, location, featured characteristics, practical information, and customer reviews of this esteemed agency.

Main Services

• Auto Insurance: Protect your vehicles with comprehensive coverage, including liability, collision, and comprehensive insurance. They also offer roadside assistance and rental car reimbursement options.
• Home Insurance: Safeguard your home and personal belongings with customized policies that cover damages from various perils. They also offer additional coverage for valuable items and home-based businesses.
• Business Insurance: Shield your business from unexpected events with liability, property, workers' compensation, and commercial auto insurance. They also offer specialized coverage for specific industries.
• Life Insurance: Secure your family's financial future with term life, whole life, and universal life insurance policies that provide a safety net for your loved ones.
• Umbrella Insurance: Enhance your protection with umbrella insurance, which offers additional liability coverage that goes beyond your auto and home insurance policies.

Location and Access

The Samuel Contreras Jr Agency Inc is conveniently located at 1187 N Farnsworth Ave # 105, Aurora, IL 60505, in the heart of the city's West Side neighborhood. This prime location allows easy access for clients coming from various parts of Aurora and its surrounding areas. The agency is situated near major roads, including I-88 and I-355, making it easily accessible by car.

For those who prefer public transportation, the agency is close to several bus stops serviced by the Pace Bus system. Additionally, the Aurora MetroCenter is just a short drive away, providing access to the Metra train system for clients coming from Chicago and other nearby cities.

Parking is available on-site, with a wheelchair-accessible car park provided for clients with special needs. To ensure a smooth and convenient experience, it is recommended to schedule an appointment before visiting the agency, as appointments are required for most services.

Featured Characteristics

• Experienced Agents: The Samuel Contreras Jr Agency Inc team comprises seasoned insurance professionals who are dedicated to providing personalized service and expert advice to each client.
• Multilingual Staff: To better serve the diverse Aurora community, the agency employs multilingual staff members who can assist clients in both English and Spanish.
• Community Involvement: As a locally owned and operated business, Samuel Contreras Jr Agency Inc is deeply committed to supporting the Aurora community. They actively participate in local events and initiatives, demonstrating their dedication to giving back to the community they serve.
• 24/7 Claims Support: American Family Insurance and the Samuel Contreras Jr Agency Inc offer round-the-clock claims support, ensuring that clients can receive assistance whenever they need it, even outside of regular business hours.

Practical Information

• Address: 1187 N Farnsworth Ave # 105, Aurora, IL 60505, United States
• Phone Number: 630-723-5220
• Website: amfam.com
• Hours of Operation: Monday - Friday, 9:00 AM - 5:00 PM (Appointment required)

Customer Reviews and Positive Aspects

The Samuel Contreras Jr Agency Inc has earned a solid reputation among Aurora residents, with a 4.0/5.0 average rating on Google My Business based on 41 reviews. Customers have praised the agency for various aspects, including:

• Exceptional Customer Service: Many customers have lauded the friendly, attentive, and professional service they received from the agency's staff, highlighting the personalized approach that sets them apart from larger insurance companies.
• Expertise and Knowledge: Clients have commended the agents' ability to explain complex insurance concepts in an easy-to-understand manner, demonstrating their in-depth knowledge of the industry and commitment to keeping their clients informed.
• Efficient and Hassle-Free Processes: Customers have appreciated the smooth and streamlined processes for purchasing policies and filing claims, with some noting that the agency went above and beyond to ensure a seamless experience.
• Competitive Pricing: Several customers have noted that they found affordable insurance options that suited their needs and budget, thanks to the agency's ability to compare policies from multiple providers.

In conclusion, Samuel Contreras Jr Agency Inc American Family Insurance offers a comprehensive range of insurance services tailored to the unique needs of Aurora residents. With a convenient location, experienced agents, and a commitment to exceptional customer service, this locally owned agency has become a trusted choice for insurance solutions in the community. By prioritizing personalized service, community involvement, and competitive pricing, Samuel Contreras Jr Agency Inc has earned a reputation for excellence that sets it apart in the insurance industry.

👍 Reviews of Samuel Contreras Jr Agency Inc American Family Insurance

Lily R.

5/5

I had the pleasure of working with Carolina at American Family Insurance, and I can confidently say she delivers exceptional service. From the moment we connected, she was attentive, knowledgeable, and truly committed to helping me find the best coverage options for my needs. Her professionalism, responsiveness, and friendly demeanor made a big impression. If you're looking for someone who genuinely cares and goes the extra mile, Carolina is the one to trust. Highly recommended!

Marlen F.

1/5

The worse place I would never recommend. Jonathan was the one that “helped” me but he didn’t he would always tell me it was not their fault and that every month the payment will raise eventually I noticed that every month they would charge me $10 more so it went to 110-150. I was so disappointed and he said that that’s how they work How it would be. He basically mentioned that they were charged monthly and that on this July, they were going to charge me more so just to keep in mind, they were going to charge me extra more. Now on top of that, they never sent me a package. Supposedly they were going to send me so I never got the Discount and they have been overcharged me constantly. But before this, I also put State Farm insurance on my home and it was denied because of me calling the insurance. There was no claim done, but in their hands, they took the money I paid in full a whole year and took the money which still is very unfair and I’m still waiting to refund my money back. Jonathan is the worst person that could work with you. He will tell you this is the amount but then he will raise it up every month. This does not make sense especially if you made a contract of six months and they’re still overcharging you. On how they overcharge you and give you an estimate and give you what you will be paying for those six months but on top of that, they will remove more money out of your account so please make sure to check every single payment because these people are very sketchy

David A. M. R.

1/5

They sent me to my credit history for not continuing with them at the end of my policy.

angelica R.

5/5

Carolina helped us to execute a surety bond very quickly ! She kept me updated and informed every step of the way. Very knowledgeable , she was great! Sam and his team definitely know what they’re doing and are both efficient & professional in their work. Highly recommend this agency for all your insurance needs !

Jeanette D.

5/5

Sam has been so helpful.. I would recommend them to anyone. I been wit amfam since 2015 and never had any disappointments.. I even recommended a few of my friends to get insurance here. The agents are very nice and and very helpful. Thanks ladies for always taking care of me when I call.

jessie S.

5/5

I have been with amfam since I bought my first car. Jennifer made purchasing insurance for the first time very easy and explained my policy coverages in depth. Claims go very smoothly and any question I had Jennifer and Carmen were always on top of it to help me get the answer. If your looking for a place with good customer service this is your spot.

Jocelyn M.

5/5

I been with this agency Samuel (Sammy) over 4 years. Best agent you can ever find in this area. Gives good suggestions and what’s best for us as clients. Amazing work as an agent. Great job Sammy! Definitely recommended

Vanessa A.

5/5

Since the beginning Sam has been so helpful in making sure we are properly covered for auto, home and life. His sales rep. Jennifer is also super helpful whenever we call or email with a question. They take the time to listen to your needs. I would recommend them to anyone looking for an agent that truly cares.

Lily R.

5/5

I had the pleasure of working with Carolina at American Family Insurance, and I can confidently say she delivers exceptional service. From the moment we connected, she was attentive, knowledgeable, and truly committed to helping me find the best coverage options for my needs. Her professionalism, responsiveness, and friendly demeanor made a big impression. If you're looking for someone who genuinely cares and goes the extra mile, Carolina is the one to trust. Highly recommended!

Marlen F.

1/5

The worse place I would never recommend. Jonathan was the one that “helped” me but he didn’t he would always tell me it was not their fault and that every month the payment will raise eventually I noticed that every month they would charge me $10 more so it went to 110-150. I was so disappointed and he said that that’s how they work How it would be. He basically mentioned that they were charged monthly and that on this July, they were going to charge me more so just to keep in mind, they were going to charge me extra more. Now on top of that, they never sent me a package. Supposedly they were going to send me so I never got the Discount and they have been overcharged me constantly. But before this, I also put State Farm insurance on my home and it was denied because of me calling the insurance. There was no claim done, but in their hands, they took the money I paid in full a whole year and took the money which still is very unfair and I’m still waiting to refund my money back. Jonathan is the worst person that could work with you. He will tell you this is the amount but then he will raise it up every month. This does not make sense especially if you made a contract of six months and they’re still overcharging you. On how they overcharge you and give you an estimate and give you what you will be paying for those six months but on top of that, they will remove more money out of your account so please make sure to check every single payment because these people are very sketchy

David A. M. R.

1/5

They sent me to my credit history for not continuing with them at the end of my policy.

angelica R.

5/5

Carolina helped us to execute a surety bond very quickly ! She kept me updated and informed every step of the way. Very knowledgeable , she was great! Sam and his team definitely know what they’re doing and are both efficient & professional in their work. Highly recommend this agency for all your insurance needs !

Jeanette D.

5/5

Sam has been so helpful.. I would recommend them to anyone. I been wit amfam since 2015 and never had any disappointments.. I even recommended a few of my friends to get insurance here. The agents are very nice and and very helpful. Thanks ladies for always taking care of me when I call.