Kevin Gross - State Farm Insurance Agent- CLOSED - Granite Bay, California
Address: 7120 Douglas Blvd, Granite Bay, CA 95746, United States.
Phone: 9162424215.
Website: statefarm.com
Specialties: Insurance agency.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 42 reviews on Google My Business.
Average opinion: 5/5.
📌 Location of Kevin Gross - State Farm Insurance Agent- CLOSED
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"content": "
Introduction to Kevin Gross, State Farm Insurance Agent
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Kevin Gross, formerly a State Farm Insurance Agent located at 7120 Douglas Blvd, Granite Bay, CA 95746, represented one of America's largest insurance providers for many years. His office, situated in the heart of Granite Bay, California, served the community with its comprehensive insurance agency services.
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Business Overview and Services
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The agency associated with Kevin Gross primarily offered a wide array of insurance products tailored to meet individual and business needs. As part of the State Farm network, Kevin Gross had access to the full spectrum of insurance coverages, including but not limited to home insurance, auto insurance, life insurance, health insurance, and disability insurance.
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His role involved more than just selling policies. Kevin Gross, and his professional staff, focused on providing personalized insurance solutions. They worked closely with clients to understand their unique circumstances, risk exposures, and long-term goals. This client-centric approach meant crafting insurance plans that offered adequate protection at competitive rates, ensuring clients felt secure and well-versed in their coverage options.
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Customer service was reportedly a cornerstone of the agency's operations. The team was lauded for their accessibility and friendliness, making the sometimes complex world of insurance more approachable for policyholders. Kevin Gross specifically was noted for his direct involvement with clients, even stepping in personally to address special circumstances, as mentioned in one review.
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Accessibility Features
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Demonstrating a commitment to inclusivity, the office was equipped with wheelchair-accessible features. Both the car park and the entrance were designed to accommodate individuals with mobility challenges, ensuring that all customers could visit comfortably and receive the assistance they needed.
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Location and Contact Information
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The agency's physical presence at 7120 Douglas Blvd, Granite Bay, CA 95746 was a key asset for the community. Located in Granite Bay, a city within the Sacramento metropolitan area, the office was easily accessible to residents and businesses looking for reliable insurance coverage in Northern California.
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For those needing to reach out, the contact information included a telephone number, 9162424215, allowing for direct communication. While the official State Farm website, statefarm.com, serves as the corporate hub, Kevin Gross's office operated as a local branch, offering personalized attention alongside the resources of the larger organization.
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Customer Reviews and Reputation
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The agency maintained a strong reputation within the community, reflected in its 42 reviews on Google My Business, averaging an impressive 5/5 rating. These reviews highlight the consistent level of service and trustworthiness that Kevin Gross and his team provided over the years.
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Many long-term clients expressed profound appreciation for the professionalism and dedication displayed by Kevin and his staff. For instance, one client noted the office's consistent accessibility and friendliness, mentioning that Kevin kept their policy updated, comprehensive, and easy to understand. This resulted in a sense of security and peace of mind for the client, knowing their home was properly insured.
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Another review emphasized the exceptional customer service spanning over 15 years. The team's ability to handle multiple needs swiftly and effectively, particularly during special circumstances, underscored their reliability and commitment to client satisfaction. Kevin Gross's direct involvement in resolving complex issues further distinguished his agency from competitors, fostering long-term relationships built on trust and expertise.
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These testimonials collectively paint a picture of a highly recommended insurance agency known for its professionalism, accessibility, and personalized service. The consistently high ratings and positive feedback from long-standing clients indicate that Kevin Gross successfully built a business that prioritized client needs and provided value through comprehensive insurance solutions.
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Key Characteristics of Kevin Gross & His Team
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From the reviews, several key characteristics emerge that define the service provided by Kevin Gross and his team:
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- Exceptional Customer Service: The reviews repeatedly highlight the friendly, accessible, and professional nature of the staff. This excellent service forms the foundation of client trust.
- Long-Term Client Relationships: The 15-year tenure mentioned in one review indicates a focus on building lasting connections rather than just transactional relationships.
- Personalized Attention: Kevin Gross himself was noted for picking up the phone directly and addressing multiple client needs promptly, showcasing direct client focus.
- Policy Expertise: Clients appreciated the clarity and comprehensiveness with which their insurance policies were explained and maintained. The emphasis on keeping policies 'updated, comprehensive & easy to understand' reflects deep product knowledge.
- Reliability and Trustworthiness: The high average rating and numerous positive reviews underscore the community's trust in Kevin Gross's ability to provide dependable insurance solutions.
- Inclusivity: The wheelchair-accessible features of the office demonstrate a commitment to serving all members of the community.
- Problem-Solving Ability: The team's effectiveness in handling 'special circumstances' and multiple needs positions them as adept at navigating complex situations.
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Information for Potential Clients
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If you are seeking an insurance agent like Kevin Gross, consider the following aspects when evaluating an agent:
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First, look for an agent with a strong reputation built over time. Check online reviews and ratings, particularly focusing on customer service experiences and the agent's responsiveness to client needs. Established relationships, as noted in Kevin Gross's case, often indicate reliability.
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Accessibility is another crucial factor. An agent who is approachable, both in terms of physical access to their office (like wheelchair ramps) and in terms of phone and email accessibility, can significantly enhance your experience. Look for agents who take personal calls and are willing to discuss your specific situation thoroughly.
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Evaluate the clarity with which insurance concepts are explained. A good agent should demystify complex terms and ensure you understand your coverage, its limits, and exclusions. Ask about how often policies are reviewed and updated to reflect changes in your life or the market.
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Consider the range of services offered. While Kevin Gross specialized in State Farm products, ensure the agent can provide a comprehensive suite of insurance options tailored to your specific needs. Whether you require auto, home, life, or business insurance, the agent should be well-versed in all relevant markets.
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Finally, inquire about the agent's experience and certifications. An agent who stays updated with industry changes and holds relevant licenses is more likely to provide current and effective advice.
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For those in or near Granite Bay, California, Kevin Gross's former agency represents a model of the type of personalized, long-term insurance service many seek. While his license may be inactive (as indicated by 'CLOSED'), the positive legacy left by his agency serves as a benchmark for quality in insurance representation.
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"summary": "A highly-rated State Farm insurance agency known for excellent customer service, accessibility, and over 15 years of client relationships in Granite Bay.",
"keywords": ["State Farm Insurance", "Insurance Agent", "Granite Bay Insurance", "Kevin Gross", "Customer Service", "Accessibility", "Insurance Policy", "Insurance Agency"],
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👍 Reviews of Kevin Gross - State Farm Insurance Agent- CLOSED
