GCI Store | Bethel - Bethel, Alaska

GCI Store | Bethel – A Comprehensive Overview

For individuals and businesses in Bethel, Alaska, and the surrounding region, GCI Store | Bethel represents a significant provider of telecommunications services. Located at 440 Ridgecrest Dr, Bethel, AK 99559, United States, this store offers a comprehensive suite of services designed to meet diverse communication needs. The phone number is 8008004800, and the website, gci.com, provides detailed information about their offerings and services.

Specialties and Services Offered

GCI Store | Bethel specializes in a wide range of services, acting as a vital hub for connectivity. Primarily, they function as a telecommunications service provider, offering solutions for both residential and commercial clients. Their business-to-business (B2B) service caters specifically to the needs of local enterprises, providing robust and reliable communication infrastructure. Furthermore, they operate as a cable company, delivering television services alongside their internet and phone offerings. Recognizing the importance of mobile connectivity, GCI also maintains a cell phone store, providing a selection of devices and associated services. Finally, they function as an internet service provider, offering various internet plans to suit different bandwidth requirements, and a telephone company providing traditional landline services alongside digital options.

Location and Accessibility

The store’s location at 440 Ridgecrest Dr provides convenient access within Bethel. It's a key resource for residents and businesses seeking reliable communication solutions. The facility is designed with accessibility in mind, featuring a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that individuals with mobility limitations can easily access the services offered. Payment methods accepted include debit cards and credit cards, offering flexibility for customers.

Customer Experience and Considerations

Customer feedback suggests that while GCI Store | Bethel provides valuable services, the customer experience can be somewhat challenging. Notably, there have been reported significant wait times, leading to extended periods of customer interaction. Recent improvements, such as the addition of customer seating, have been implemented to alleviate this issue. Staff generally appear to offer excellent customer service, which partially mitigates the impact of the lengthy wait times. However, the overall process of interacting with the point of sale can often require approximately an hour of a customer's time. This highlights an area where GCI Store | Bethel could potentially improve efficiency and streamline the customer journey.

Additional Points of Interest

Beyond the core services and accessibility features, the GCI Store | Bethel contributes to the local economy and provides essential communication infrastructure for the community. The store's presence supports local businesses and enables residents to stay connected with family and friends, as well as access vital information and services. The average opinion of the store, based on Google My Business reviews, is 3.8 out of 5, indicating a generally positive perception, though room for improvement exists regarding wait times and the overall customer experience. The 18 reviews on Google My Business offer valuable insights into the experiences of other customers.

Recommended Information for Prospective Customers

When considering GCI Store | Bethel, potential customers should be aware of the following:

• Service Availability: Confirm that the specific services offered (internet, phone, cable) are available at their location and meet their needs.
• Pricing: Obtain detailed pricing information for various plans and services. Compare plans to determine the best value for their budget.
• Equipment Costs: Be aware of any associated equipment costs, such as modems, routers, or cable boxes.
• Contract Terms: Review the contract terms and conditions carefully, including any cancellation fees or early termination penalties.
• Technical Support: Understand the availability and quality of technical support services.

Contact Details

Address: 440 Ridgecrest Dr, Bethel, AK 99559, United States
Phone: 8008004800
Website: gci.com

👍 Reviews of GCI Store | Bethel

Behrend S.

4/5

They've finally added customer seating to help with the abysmal wait times.

The ladies here usually provide excellent customer service, which helps with the fact you'll be hanging around for about an hour just to interact with a point of sale.

Xavier M.

2/5

GCI in Bethel has terrible customer service almost as bad as they're internet and alleged 4 G data services. The employees I've dealt with were rude and somewhat entitled. They know they're the only game in town and they act accordingly. At least most of them do especially the ones that work in the store. I had one who actually told me to Google a solution to the problem my phone was having because she had no idea how to fix it. At any rate they won't be the only provider out here forever and when another comes along the exodus will be epic...

James W.

5/5

It either this or at&t's cricket wireless
Since at&t does not have a office here in town might as well give it five stars

ALICE P.

5/5

It's the only Mobile Device store in Bethel with no competitive stores available, if you want another Mobile device plan that's out of
Bethel AT&T is your other option but it'll have to be a telephonic order.

Swyft K.

2/5

Do not like to be negative. Very unhappy with product. Will be missing football due to bad product recently installed. Overpriced and not remotely worth the cost.

Garreth A.

1/5

Too expensive and they make money when you have to pay overage for the little amount of gigs they give you

David S.

4/5

Just like any GCI store. It's just business.

Larry E.

5/5

Friendly , curious service to Customer s.