New Century Federal Credit Union - Joliet, Illinois

New Century Federal Credit Union

Located in Joliet, Illinois, New Century Federal Credit Union is a community-focused financial institution that provides a range of financial services to its members. The credit union is situated at 291 Springfield Ave, Joliet, IL 60435 and can be reached at Phone: 574-118-47 for any inquiries or concerns.

Specialties

• Federal credit union
• ATM services

The credit union offers a variety of services to its members, including financial planning, investment services, and insurance products. Members can also access their accounts online or through the mobile app, and take advantage of competitive rates on loans and savings accounts.

Other points of interest

Some notable features of the credit union include a drive-through, wheelchair accessible entrance, and wheelchair accessible parking lot. This makes it convenient for members with disabilities to access the services.

Opinions

Members praise the friendly and personable staff at New Century Federal Credit Union, who are known to remember regular customers. The credit union is also commended for its close-knit community, which fosters a sense of belonging among its members. Additionally, the credit union's competitive auto loan rates make it an attractive option for those looking to purchase a new vehicle.

Overall, New Century Federal Credit Union is a reputable and customer-friendly institution that offers a range of financial services to its members.

👍 Reviews of New Century Federal Credit Union

Anna D.

5/5

Personable, friendly staff that will remember you! I enjoy the close-knit community the business brings in. Banking small helps you pay more attention to your finances and gets you back on track with your personal finance goals. Can't beat the auto loan rates, either!

Doris M.

1/5

If I could zero stars I would. Horrible experience… they prefer to turn down new business all because it was time for them to close. My husband and I rushed to arrive to open an account they close at 5. We arrived at 4:50 and we were turned away to open a new account. We had our 3 kids with us. We were told to come again tomorrow before they closed which is 5 again(my husband gets home around 430 give or take) or to set up an appointment for Saturday. I worked for a bank in the past and we never turned down business, regardless if it was our time to close. I still work in customer service and I never turn away any new business. Too bad their loss. I was recommended by a family member to go here. I’ll gladly take my business elsewhere.

Clarence H.

5/5

I’ve been along time member of the credit union and have nothing but good things to say about the staff especially Tiffany she is very knowledgeable friendly and helpful she explains everything and lets you decide what you want to do and if she’s busy when I call she always calls me back.

Timothy

5/5

I have been with this credit union for over 20 years. I have had nothing but great experiences with them. The customer service has always been exceptional. Even though I now only go in maybe a half dozen times a year they still know be by name. That's one of the great things about this credit union verses any bank, they know you and they care. When I have had an issue, I was easily able to speak with the branch manager and she would help me resolve it. Last year I had to quickly refinance my car load because the bank that my dealer used decided to sell the loan to a loan company with only a p.o. box and nothing but horrible reviews. The employees at the credit union bent over backwards to help me finalize everything by the next day so I could close the loan before it was sold. And on top of that, I ended up with a lower interest rate too. Personally I don't plan to ever leave, no other bank has anywhere near the customer service they do, not to mention no dumb fees for anything and they have great loan rates and its easy to get a loan through them.

Mick B.

5/5

Atmosphere still that of small town bank. Secure that long has had a friendly staff. They really do appreciate and treat you as a customer and not a bank number on an account.

julie L.

5/5

I always have had a very good experience when going to New Century very knowledgeable staff and helpful but we miss Phyllis on Springfield Avenue

L A.

2/5

Only for east side workers or live on the east side can get helped im done the street sucks

Jasmine T.

1/5

I called and inquired about eligibility for a membership and Arlene had horrible customer service skills.