Riverside Community Credit Union - Kankakee, Illinois

Riverside Community Credit Union

Riverside Community Credit Union stands as a prominent financial institution committed to serving its members through various financial services. Based in the city of Kankakee within Illinois, this credit union offers a range of products and solutions tailored to meet the diverse needs of its community. Its physical presence is located at 185 Fraser Ave, Kankakee, IL 60901, making it easily accessible to residents and businesses in the surrounding areas. For direct communication, members can reach out via phone at 59331101, ensuring prompt assistance when required. Alternatively, comprehensive information and services can be accessed through its official website, riversidecu.com, which likely provides detailed resources, account management tools, and updates regarding membership benefits.

Core Focus and Services

The essence of Riverside Community Credit Union lies in its designation as a credit union. This fundamentally means it operates as a member-owned financial cooperative, unlike traditional banks that prioritize shareholder profits. As a credit union, Riverside CU's primary mission revolves around serving its members, fostering financial inclusion, and supporting the local economy of Kankakee and the broader region. This member-centric approach translates into competitive interest rates on savings and loans, potentially lower fees compared to commercial banks, and personalized customer service aimed at helping members achieve their financial goals. While the specific specialties might extend beyond basic banking, the foundational focus on credit union principles remains central, emphasizing mutual aid and community development.

Financial services offered by credit unions like Riverside Community Credit Union typically encompass a wide spectrum, including but not limited to checking and savings accounts, certificates of deposit (CDs), various loan options such as personal, auto, and potentially home mortgages, credit cards, and sometimes investment products or retirement planning tools. The specific portfolio of services might evolve, but the core banking functions are generally robust. Membership requirements for credit unions can vary; while some operate only within specific geographic areas or professional groups, Riverside Community Credit Union likely serves a defined community membership base in Kankakee and potentially surrounding areas, adhering to federal credit union regulations.

Physical Presence and Accessibility

For members seeking in-person assistance, Riverside Community Credit Union maintains a tangible branch presence at 185 Fraser Ave, Kankakee, IL 60901. This physical location acts as a central hub for various member interactions. The facility is designed with practicality and accessibility in mind. A drive-through facility is mentioned, offering a convenient option for members who prefer to conduct banking without leaving their vehicles, which is particularly useful during inclement weather or for quick transactions. Furthermore, the commitment to accessibility is evident in the features provided. The premises boast a Wheelchair accessible entrance, ensuring that members with mobility challenges can navigate to and utilize the services within the building without barriers. Complementing this, the location also features a Wheelchair accessible parking lot, providing designated and convenient parking spaces to facilitate easy access to the entrance and the financial services offered inside.

These accessibility features underscore Riverside Community Credit Union's dedication to inclusivity, ensuring that all members, regardless of physical abilities, can engage fully with their financial institution. This focus on physical accessibility extends beyond mere compliance, reflecting a genuine effort to cater to the diverse needs of its community clientele. The overall layout and design of the branch would naturally incorporate standard banking amenities such as teller windows, comfortable customer waiting areas, automated teller machines (ATMs), and potentially private consultation rooms for more sensitive financial discussions. The strategic location on Fraser Ave in Kankakee suggests it is positioned within a commercial or residential area frequented by many, enhancing its reach and convenience for local residents and businesses.

Customer Perception and Reach

Understanding how Riverside Community Credit Union is perceived by its members and the wider community is valuable for anyone researching financial institutions in the Kankakee area. While direct customer service experiences may vary, the entity's reputation on major platforms like Google My Business provides a snapshot. Riverside Community Credit Union currently maintains 13 reviews on this platform. This modest number of reviews indicates that while the institution serves the community, its online presence for customer feedback is not exceptionally extensive compared to larger financial institutions, possibly due to its community-focused scope and potentially less aggressive digital marketing for reviews.

The average opinion, calculated from these 13 reviews, stands at 3.8 out of 5. This rating suggests a generally acceptable level of customer satisfaction. It indicates that the majority of feedback is neither overwhelmingly positive nor negative, pointing towards a consistently average service experience. Factors influencing this average could range from service quality and product offerings to ease of transactions, wait times, and responsiveness to member inquiries. A score of 3.8 implies that while Riverside Community Credit Union likely provides competent and standard credit union services, there may be specific areas where members perceive room for improvement, such as efficiency, staff knowledge, or certain aspects of its digital banking platform. For potential new members or those seeking alternatives, this average rating offers a starting point for further investigation, perhaps through direct visits, inquiries about specific services, or comparisons with other local financial providers in Kankakee.

Considering Riverside Community Credit Union involves weighing its community-focused nature and physical accessibility against its financial offerings and customer service feedback. The location in Kankakee, coupled with its credit union status, positions it as a potentially reliable, member-oriented option for basic banking and lending needs within its defined service area.

👍 Reviews of Riverside Community Credit Union

Heather P.

2/5

The ladies that work here are incredible for the most part, but the policies are insane. Also don't accidentally drive away with the drive thru carrier or they will call you and threaten to charge you hundreds of dollars and suspend your account until you bring it back.

Gary B.

1/5

Second time to this location. The first time my son didn't bring his wallet but the teller told him to bring his wallet and they would set him up, using me as his cosigner. Well we got his wallet and returned. Well this time they said he couldn't get a debit card even if I cosigner. I told them I would I would open the account and he could just use the card. Well the teller screamed "YOU CAN'T DO THAT!!!!!!". I told them I let my kids use my card when ever they need it. The other tellers crowded around while our teller told us we could do that, against the law. I left there very dissatisfied on the quality of the service and the knowledge of the personnel. I left there and went to another credit union and they took care of my sons needs

Jeff C.

5/5

There great !!! Never have issues !! Always take care of my banking and loan needs stacey and Jenna are awsome , tellers are always polite and smiling,,have and will continue to recommend them !!!!

Brenda A.

5/5

The ladies at the Kankakee location are so down to earth and friendly. I wouldn't bank anywhere else.

Mr. R.

5/5

Every time I walk in someone is smiling or making a joke. It makes me want to come in more!!!!

Trent P.

1/5

They don't know what they are doing and it seems that there is always an issue with their system

Dale T.

5/5

The best most personal financial services around.

Abbey W.

5/5