Rich Engelkes American Family Insurance - Charleston, Illinois

Rich Engelkes American Family Insurance

Located at 655 W Lincoln Ave STE 3, Charleston, IL 61920, Rich Engelkes American Family Insurance is a reputable insurance agency that has been serving the community for many years. With a strong focus on customer satisfaction, they offer a wide range of insurance products to meet the diverse needs of their clients. The agency is known for its professionalism and dedication to helping customers find the best coverage options for their unique situations.

Specialties and Services:

• Auto Insurance
• Home Insurance
• Life Insurance
• Health Insurance
• Business Insurance

In addition to their insurance services, Rich Engelkes American Family Insurance is committed to providing exceptional customer service. Their team of experienced agents is always ready to answer questions, provide guidance, and assist with any insurance-related concerns. The agency also offers convenient online resources and tools to make the insurance process as smooth and stress-free as possible.

Accessibility and Location:

The agency's location at 655 W Lincoln Ave STE 3, Charleston, IL 61920, offers easy access for clients from all parts of the city. They have a wheelchair-accessible entrance and parking lot, ensuring that everyone can visit their office comfortably. For those who prefer to communicate remotely, they also provide phone and online support.

Customer Reviews and Testimonials:

Rich Engelkes American Family Insurance has received numerous positive reviews from satisfied customers. With an impressive average rating of 4.8 out of 5 stars on Google My Business, it is clear that their commitment to excellence has not gone unnoticed. Many customers praise the agency for its knowledgeable staff, personalized service, and ability to find the best insurance solutions for their specific needs. One reviewer even mentioned, 'I have been with Rich and his team for 20+ years. They are very professional and will go the extra mile to help' This dedication to customer satisfaction has earned them a loyal client base and a strong reputation in the community.

If you are searching for an insurance agency that combines expertise, personalized service, and a commitment to customer satisfaction, Rich Engelkes American Family Insurance is definitely worth considering. With their convenient location, comprehensive insurance offerings, and outstanding customer service, they are well-equipped to meet all your insurance needs.

Contact Information:

Address: 655 W Lincoln Ave STE 3, Charleston, IL 61920
Phone: 2173459181
Website: amfam.com

👍 Reviews of Rich Engelkes American Family Insurance

Virgil G.

5/5

I have been with Rich and his team for 20+ years. they are very professional and will go the extra mile to help! Pam is 1 of a kind and knows the business inside and out right along with Rich! Highly recommend this team for all your insurance needs.

Thomas F.

5/5

Rich Engelkes is an amazing insurance agent. He is always willing to answer questions and provide explanations. His staff is equally knowledgeable in providing top drawer customer service. American Family has treated my wife and I in a courteous, professional manner. When we have had a claim from hail damage American Family, Rich, and his staff were at our side in a prompt manner. I recommend Rich Engelkes and American Family for your insurance needs.

Rev. J. W.

5/5

Rich Engeljes, from American Family Insurance, is a very nice man who strives to please his customers. His wisdom and experience are superb! You will not be disappointed to do business with this insurance company. Jill W. - Mattoon, IL.

Pat D.

5/5

American Family was great to work with. They listened to my concerns and took appropriate action. Very satisfied with all involved. Regards

Ann P.

1/5

If I could, I would give them a zero star instead! The agents here at Charleston-Il location, don't care about you nor your car. They only care for what is in your pocket. They are so mean, rude and unprofessional to the customers. If you truly care about your car, I strongly advice you not to not to go to them.

Andrea B. (.

5/5

Wonderful to work with on all of our vehicle insurance needs. They make it painless, simple, quick, & efficient for our family. Thank You!

Britto N.

5/5

Rich and Pam are friendly, customer-oriented professionals. They are the best people to work with.

Emily S.

5/5

I have been a customer since college...a long time. They are super professional and spot on with service.