Debra Pernell Agency Inc American Family Insurance - Chicago, Illinois

sabrina B.

My father and I were shopping for homeowners and auto insurance around this time lasts year due to his old insurance company rates going up. We called DP AFI on Cottage Grove right here in the neighborhood and not to far from my fathers residence. The bulk rate for the combine two was far cheaper then other companies we called in the neighborhood. The rating for the company overall had a decent rating so we decided to sign up and we have received nothing but professionalism/responsiveness from this location. Plus, when we signed up originally with this insurance company about a year ago, we received so valuable information when it came to claims processing etc... Most companies would just sell you a pitch, give you a rate and take your money, but we appreciated all the extra information given by the sales insurance agent. We were given a discount as well as a refund because of the pandemic and other. Based on the good service we have received from this location, we decided to sign up and renew our polices on both end for another year.

Olayiwola A.

Requested an online quote for Home and Auto but later received a call from the local office. The local office called me and it all stated well but the level of service and follow up is simply horrible. I signed up for Auto after the price changed multiple times. I was getting ready to sign up for the Home insurance then the price changed again and again.
- The under writer....
- Escrow account
I was done when the price change ( up $41) occurred because I wanted to pay with my escrow account that I established at the beginning of the conversation.

Communicate effectively and let consumer know what the quotes are rather than go back and forth....

HARRY'O S.

2 weeks prior to Halloween I had a meeting with my agent, Debra Pernell, to discuss my auto and homeowner's policies, during this conversation I mentioned I had this dent in the lift-gate door of my 2007 Escalade and was adamant about getting it repaired with Cadillac. my agent Debra knows I'm very picky and only allows Cadillac to repair my truck. with her knowing this she referred me to an auto body repair C.D.E Collision and told to me to ask for the Location Manager, Rich Swanson, who I went to see for a quote. Cadillac wanted to charge me over $1000 and Rich quoted me for less than $500. left the truck while on vacation, when returned to pick up ....the work was excellent!! Thank you Debra for recommended this place!!! my agent Debra has always looked out for me and my family and her professionalism is why we stay with American Family! There's no job too small for her to handle and the fact that she returns calls within 24hrs is an absolute plus!! I'd like to thank Debra and her team for always making me feel at home and highly recommend this American Family Agency for ALL of your insurance purposes!!

Karen S.

I never received a return call for my quote. The receptionist was very detailed, but the Agency is not about getting business!

Tory T.

In regards to the letter sent to me on June 4th 2016 from American family about google post. Discrimination is what i would call it at this point. Gary pohanka is the field investigator for the 2014,2015 claim. Stated in the letter my information was sent to consumer affairs department within American family by jack salzwedel . If consumer affairs was doing there job. Then the company would see that i contacted consumer affairs about the quality of service that was given to me about the quality of service in 2014. I asked and begged the company to find me another advocate to deal with after dealing with gary pohanka . I expressed discrimination in 2014 as well as 2015. I cant again understand why my insurance company sent the same advocate out to my home to investigate in 2015. As well as investigate my claim after me stating to the company in 2014 claim about gary pohanka. Gary pohanka is the middle man between me and greg bossnetta. If i had disclaimer about gary pohanka in 2014 of course i wouldn't be able to obtain resolution to my 2015 claim. All information gathered by greg pohanka allowed me not to obtain fair adequate settlement within my 2015 claim. Mr gary pohanka has made it impossible for me to move on with my life. I would never send an advocate back out to any of my customers home after thw customer has expressed deep concerns about gary pohanka customer service towards me the client. Gary showed up to my home not at12pm as stated within the conversation between me and gary the day prior to him coming Coming to my home. Gary pohanka showed at my home once again late 430pm to be correct. Not giving me a call to allow me to know that he would be arriving at 430pm. Gary pohanka shows up late but he also has a black women with him that he never stated in prior conversation the day before that he was bringing her or once again that he was either running late or to even ask if i was available at 430 to do the investigation. I allowed gary pohanka and the other advocate to come in the home regardless to him not advising me of him being behind schedule or that once again he was bringing another advocate to assist with my claim. I sent gary and the other advocate of American family insurance across the street to observe the video of the break in of my home. I had to put gary out of my home in 2014 as well as 2015 becuase of the poor customer service he was giving to me. Gary has been the reason my claim has not been handled correctly. He provides information to greg bossnetta on behalf of my claim. An just as nasty as gary pohanka has been towards me greg bossnetta has been as well. I have done everthing in my power to make this claim move correctly. But gary pohanka has made it impossible for me move on. I am asking my attorney to get the records of me filing a complaint against garg pohanka in 2014 with consumer affairs to show proof of what i STATE IS TRUE? WHY WOULD American family send gary pohanka back out to my home after i complained about him and his overall customer service Yes i expressed my views and concerns on google. I am willing to have my lawyer to saphenoua the neghbior with the video tape of my home and how he felt about gary actions towards me after viewing the tape. Also saphenoua the young lady to speak about the experience when they arrived to my home and the experience of when my neghbior allowed them in his home to watch the tape 2015. Also going to have my lawyer to saphenoua Deborah parnell my american family agent who came to my home in 2015 to take pictures of personal property items. Also have the store manager and clerk to speak on my behalf as well as far as there company having knowledge of me doing business with them in 2014 as well as 2015. Once again this is discrimination from american family insurance and there advocates mr Gary pohanka greg bossnetta and Nicholas mynuk, mellisa flattery, Joshua seeger as well. This has put fraud alert on American family and how they totaly ripp the consumer off on there claim. Regardless i paid my policy and was con

Opal E.

Outstanding service if you are in need of life insurance, car insurance this agency is licensed in IL, IN, AZ, GA and NV.

S ?. S.

I received the best rate and fantastic customer service from her staff but not so with the agent.

Joan H.

A little slow, but the young lady who took. My order was pleasant and informative.