Cornerstone Credit Union - Freeport, Illinois

Address: 550 W Meadows Dr, Freeport, IL 61032.
Phone: 52355855.
Website: cornerstonecu.org
Specialties: Credit union, ATM, Car finance and loan company, Financial consultant, Non-profit organization.
Other points of interest: Drive-through, Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 51 reviews on Google My Business.
Average opinion: 2.7/5.

📌 Location of Cornerstone Credit Union

Cornerstone Credit Union 550 W Meadows Dr, Freeport, IL 61032

☎️52355855

⏰ Open Hours of Cornerstone Credit Union

Monday: 9 AM–5 PM
Tuesday: 9 AM–5 PM
Wednesday: 9:30 AM–5 PM
Thursday: 9 AM–5 PM
Friday: 9 AM–5 PM
Saturday: 9 AM–12 PM
Sunday: Closed

Cornerstone Credit Union: A Comprehensive Guide

Cornerstone Credit Union is a reputable financial institution located at 550 W Meadows Dr, Freeport, IL 61032. They can be reached via phone at 52355855 or through their website at cornerstonecu.org. This credit union specializes in providing a range of financial services, including car finance and loans, and is dedicated to helping its members achieve their financial goals.

Some of the key features and services offered by Cornerstone Credit Union include:

ATM services
Financial consulting
Non-profit organization

In addition, the credit union provides convenient facilities such as a drive-through, wheelchair-accessible entrance, and parking lot.

Cornerstone Credit Union has received 51 reviews on Google My Business, with an average rating of 2.7/5. This feedback highlights both the strengths and areas for improvement within the organization.

Why Choose Cornerstone Credit Union

Cornerstone Credit Union stands out as a reliable financial partner for individuals seeking a credit union that provides personalized attention and a wide range of services. With a focus on car finance and loans, they cater to the diverse financial needs of their members.

By offering convenient facilities and accessible services, Cornerstone Credit Union aims to make managing finances easier for its members. Their commitment to serving the community is evident in their non-profit status and dedication to helping members achieve their financial goals.

While there may be room for improvement based on the average review score, Cornerstone Credit Union remains a viable option for those seeking a credit union in the Freeport area. With their range of services, convenient location, and commitment to community, they are well-positioned to assist individuals in managing their finances effectively.

For anyone looking for a credit union that offers a combination of personalized service, diverse financial offerings, and community involvement, Cornerstone Credit Union is definitely worth considering.

👍 Reviews of Cornerstone Credit Union

Cornerstone Credit Union - Freeport, Illinois

Adam S.

1/5

I’ve banked here for over a decade.
I’ve had horrible repeated experiences of being charged “Honor Fees”.
I’ve expressed that I never want them to cover a charge on my debit, I’ll use cash or credit yet they charged me $60 for a $7 transaction that never happened.
No help, no refund and after 13 years I’m walking away.
Limited online banking and only allowed 6 internal transfers per month….so say you need to add money from savings to checking or vice versa, you can only do it 6x a month.
Sub par banking. US Bank is superior and almost any other bank in town

Kurt R. W.

1/5

Here's the deal, if you are looking for a small town bank, that treats you like number than this is the bank for you. The number of hidden fees weither that be pulling out cash at ATM (that isnt theirs) or creating a account are all over the place. I was with them for 10 years and during that time never received no form of communication. Any time I would reach out they would direct me to there website, that was down half the time. In all honesty find a bank that has actual bennifits and don't waste your money here. It's unfortunate but it looks like I am not the only one who has this experience with this bank

Jolene M.

1/5

Made an online payment on my loan and didn’t realize they charge 20 dollars until after the fact! Won’t do that again! What a rip off bank!

Justin M.

1/5

terrible at answering the phone and calling people back! Left several messages and no return calls.

Will S.

1/5

My family and I have had trouble with a particular employee here as long as we have had an account with them. I wont mention her by name, but others have. I thought she just had something against my family, but after looking at others reviews, it appears it wasn't personal she just has a bad attitude.

The thing that pushed me to leave this review is that I had a recent issue with this person being incredibly rude again and blaming me for mismanagement on their end. When I sent a complaint to the VP over loans it was never responded to.

It's sad because their tellers and many employees are great, but their loans department are truly rude and unprofessional.

Crystal N.

5/5

Never no problem with them. I have been with them for a while and I always was treated accordingly. If I have a question someone would get back to me if if I couldn't get to the person I needed at the time. I've dealt with Jason, Tana, Scott and Lisa. All have been helpful. And the tellers and front desk ladies also.

Rain S.

1/5

I had a DirectExpress card from social security and I was getting a loan from them so Jason made me get a direct deposit or I wouldn’t be able to get the loan I’ve had direct express sence 2012 no problems all these years now with cornerstone bank I can’t even pay my phone it was turned off at midnight now cornerstone bank bank card won’t let me pay it. I’m handy cap in a wheelchair can’t walk if something would happen I couldn’t push for help all because I needed this loan to fix my floor it falling in. Jason that gave me the loan said I would be able to pay my bills right away with this bank card. I feel he decepted me. That’s bad business be very careful if you get social security direct deposit with them I’m telling you from experience

Bruce G.

1/5

They sued me because Laurie was to lazy to do her job. I wrecked a few years ago and had GAP insurance, all the proper documentation to prove it, and instead of going after the GAP insurance for not paying out, they sued me without warning. In the end, my GAP paid cornerstone off, and cornerstone made me pay off the court costs. The kicker? Every piece of evidence I brought in to CCU to rectify the situation they already had copies of. Laurie wasn't willing to work with me resolving the issue or give any helpful information to go about resolving it. She was extremely unprofessional and rude throughout the entire ordeal. I would call and leave voicemails and never received a call back. They would route my calls through multiple departments and hang up. They would sometimes just flat out hang up on me as I asked questions about my problem. I will never bank here, and I do not suggest anyone else ever does either!!
This all happened RIGHT before a deployment with the US military as well, and I made sure CCU and Lauri knew that I was trying to fix the situation but my training schedule was making it difficult. They didn't and don't care about customers or customer service. They are all talk and no walk!!