Brendan Hodges: Allstate Insurance - Westchester, Illinois

Bill C.

I recently signed up for homeowners and auto insurance with Ayse, an insurance representative. Inwas assured that this would be a “family” organization and that I would be taken care if as family! That couldn’t be farther from the truth!

Upon completing the insurance deal over the phone, I called asking verification of the start date for my insurance which I had been assured would be November 12. I called AAA to cancel as of November 12th. They cancelled me. Then I learned that my coverage with Allstate would not begin until November 13th. Ayse told me to deal with this conflict on my own with AAA. I never heard from Ayse again - great family service! No?

Next day I received an Insurance Cancellation letter from Allstate that of course freaked me out. I emailed Ayse and heard back a couple of days later admonishing me that I should have read the fine print in the letter saying the letter did not apply to current customers. In other words, it was my fault and I should have read better. Again no apology!

I called corporate and basically received the same admonishments!

The bottom line is that the customers serve the big corporations. Family service is nothing more than a gimmick to entrap customers.

Please run as fast as you can from this greedy, self-serving and disrespectful insurance company.

Update: And now the plot thickens as the company now seeks retribution on me by claiming that the gap created in my changeover may invalidate my insurance coverage! No good deed will go unpunished! Brendan also told me that they will be looking for additional gaps to invalidate my policy!

Update: I have pent over 8 hours with AAA to secure letters of experience for continuous insurance over the years with them. I forwarded the letters to Brendan and Ayse with absolutely no response from them. So much for being in good hands! I am now dealing directly with corporate! Beyond imagination!

Beware of this bogus company as they have tons of tricks up their sleeves!

Collateral damage continues to accrue. My mortgage company recently sent me a letter saying there was a one day gap in my homeowners insurance due to my changeover to Allstate. I sent an image of the letter to Brendan asking for help. So far no response. I am working directly with corporate.

Beyond imagination!

Nuria M.

I’m grateful for representatives as Ayse, who go above and beyond to ensure all questions have been answered. Before finishing our call Ayse, walked my husband and I through the entire process of setting up our mobile app for our policy.
Ayse, made the process so much pleasant even tho it was late she ensured to assist with all our concerns. Thank you kindly for your assistance and understanding and AMAZING service!

James E.

Ayse helped me with my auto insurance. She helped me save $40 a month. She was very friendly and thorough. She went through options for my policy and made sure I had the right coverage. She was wonderful to work with.

Jason K.

While shopping for insurance, I was told to call Ayse from Brendan Hodges office. My interactions on the phone and via e-mail were extremely pleasant and very thorough. She provided me a quote based on everything we'd discussed which was far better than many other insurance providers. Additionally, she took the time to follow up with me to make sure it addressed everything I was looking for. I'd highly recommend Ayse for your insurance needs.

Erick D.

I have been with this agency for 4 years now and since the beginning they are almost impossible to get a hold of. I have been calling and leaving voicemails and no callbacks no answers. I have had a bad experience with them in the past regarding very bad communication which cost me over $1,300 in additional coverages, but Brendan assured me that the line of communication would greatly improve. That has not been the case. I am on verge of requesting a change in agencies. Today alone I have called once every hour and the only time someone picked up the phone they immediately put me on hold, no greeting or anything. Waited on hold for some time and then they hung up. I cannot believe the level of unprofessionalism from this office. Very disappointing and frustrating.

Darlene S.

Great experience with Allstate policy transfer. Cut my premiums in half with better coverage. Quick and friendly service. Highly recommended if you’re looking to save money on insurance!

Mady X.

Super responsive & attentive to what I needed help with. Ayse helped us & she was very communicative, I highly recommend her! Overall great experience, I would definitely send all my friends to the Hodges Agency!!

Christian S.

Bill dates an renewal dates change when they want you to usually I pay on the 22nd they have me pay on the 22nd an then the 10th an now want me to pay on the 12th the following month an the will not send me an itemized bill of the last 5 payments and also want my to see me policy an have not received it yet they want you to do everything online or auto payment an withdraw on different days when you have auto pay not on the day it’s due I should have read reviews before signing anything also my bill started at 235 the 270 an now 320 all within not even 6 months stay clear of this place State Farm is better but won’t insure Kia’s
I see he always blames it on staffing problems but when they try an sucker you in they call every day also see a lot of other people complaining about the high rate increase on premium. So unfortunate a poor company to do business with