Rick's Insurance - Palatine, Illinois

Okay, here’s a comprehensive overview of Rick’s Insurance Agency, presented in a formal and approachable style, suitable for someone seeking information about their services:

Rick’s Insurance Agency: A Reliable Insurance Partner

Rick’s Insurance Agency stands as a dedicated insurance agency located in Palatine, Illinois. Situated at 1340 N Rand Rd, Palatine, IL 60074, United States, the agency provides a range of insurance solutions to individuals and businesses within the surrounding area. They are part of the Mercury Insurance network, offering access to a wider portfolio of products and expertise.

Contact Information & Website

For immediate assistance, clients can reach Rick’s Insurance Agency directly at 847-991-2600. Their website, mercuryinsurance.com, offers a convenient platform to explore available policies, request a quote, and learn more about their services. The website also provides valuable information regarding their coverage options and the team behind the agency.

Services & Specializations

Rick’s Insurance Agency specializes in providing a comprehensive suite of insurance solutions. While their core focus remains on general insurance, they demonstrate a particular strength in addressing the complex needs of businesses, including assistance with business tax and overall accounting matters. The agency seems to prioritize a personalized approach, suggesting a dedicated focus on understanding each client’s unique circumstances. Notably, they appear equipped to handle issues related to tax matters, potentially offering valuable support beyond basic insurance coverage.

Accessibility & Customer Experience

The agency is committed to accessibility, as evidenced by the availability of a wheelchair-accessible car park. Feedback suggests a strong emphasis on customer service, with many clients praising the responsiveness and helpfulness of the team. There seems to be a particular value placed on direct engagement, with the owner, Ricardo, offering personalized consultations for more complex business and tax issues – requiring appointments to schedule a meeting. This indicates a willingness to invest significant time in understanding and resolving client concerns.

Client Reviews & Reputation

Rick’s Insurance Agency currently boasts 73 reviews on Google My Business, reflecting a significant level of public engagement. The average opinion is a commendable 4.1 out of 5 stars, pointing to a generally positive client experience. While specific details from the reviews are not directly quoted, the overall sentiment underscores a commitment to efficiency, helpfulness, and a dedication to resolving client problems quickly.

Recommended Information for Prospective Clients

Location: 1340 N Rand Rd, Palatine, IL 60074
Phone: 847-991-2600
* Website: mercuryinsurance.com

👍 Reviews of Rick's Insurance

Estefani S.

5/5

Had a problem with my taxes from 2023 called them about it they called back got it fixed up in less then 10 min and problem solved.
Their customer service is great!

Hector T.

5/5

Excellent service and the employees are very kind, but I recommend them💯👍

Robert Y.

4/5

Very good people and they have even business tax and taking care of accounts as far as tax and all other business issues. Ricardo is the owner he's the best but if you want to see him personally you have to take appointment to sit with him for like any big issues on all you need for your business and tax.

Estela S.

1/5

The prices are outrageous. I called to let them know that I was running late and I knew that they closed at 3 on Saturday. The lady that answered the phone was rude with horrible customer service. She didn't even offer me an appointment for another day. She just said no they will not wait for me even though I informed her I was already on my way. When people don't even try to accommodate you, that angers me. I am your customer. I pay your bills. Make me happy or why work with an insurance agency ?

Moe L.

5/5

Very knowledgeable and works with you. I would recommend to anyone in the area looking for insurance.

Youtube F.

5/5

Not only the best insurance brokers I’ve ever seen but very good people from the inside out Rick has help me establish my company into a money making machine with his simple trainable techniques. I appreciate all the help and Storm Life Restoration loves Ricks Insurance

Jen P.

1/5

I called this agent because I had some questions regarding opening a claim against one of their customers. He said no problem, just email me and I will take care of everything. I emailed him all of the details and he never responded. I called in the office and the lady who answered the phone was as dumb as a box of rocks. She not only would answer a basic questions like who should I talk to but she just kept saying call back at 11:30. if you dont know the answers to basic questions dont answer the phones.

rigo V.

5/5

Good services for al your needs friendly and professional services, I have been coming here for about 30 years for any legal needs , taxes, insurance , immigration and Lawyer needs