Copart - Southern Illinois - Cahokia Heights, Illinois

Erayman 6. (.

I check the reviews before going to this place due my vehicle was totaled in an accident was towed there. I had go on my lunch break and get excuse time from work because their hours are from 8 to 4:30 and I don't get off work until 5pm and they are not open on Saturdays.

I did get all my belongings out of the car, which they tampered with and threw in back of the my SUV.
But when I ask for the license plates they took off the vehicle, they couldn't find where they put up in the building and ask if I have my receipt to reimburse me for losing my plates in storage?

I would not recommend this company due to their employees take their own slow time and not apathetic when they lose other people properties in the cars or even when they removed people valuables still in cars that being towed to this place.

Shaun F.

I hit a deer car was towed to their lot. Simone took my personal items out of my car ripped off my plates causing more damages to my vehicle. The vehicle was released after the estimate was done and brought back to me this place kept all my personal items and has gave me a run around for over a week about getting my items back. The customer service is a joke

Nora D.

I'd like to say I've never had issues with Copart but my gosh this is one of the WORST locations with the WORST people! They charged me storage fees for two days because they said I didn't make an appointment to pick up the vehicle. No where on the invoice does it say an appointment is required to pickup. The manager Sherri said she just didn't feel like getting rid of those fees. Wow. Nice one! She sure lives up to her position! Not sure how she ever got that position. I don't recommend anyone buying a vehicle from this lot!

Lexy H.

they damaged the car that we had gotten, wouldn’t give us any money back towards the damage they had done with their fork lift. They said the keys were in the car when they weren’t and said “well they are supposed to be in there i don't what to tell you” their customer service is terrible. We had driven 3 and a half hours for this car when the pictures showed no damage but there ended up being damage.

Vas U.

Very Slow Service.
copart, can you really not hire another employee for little faster service ?
People!!! don't waste your time.
here you will lose your day...and mood.

There's an insurance auction(IAAI) 6 minutes from here.

Vlad R.

The worst service I have ever experienced. My driver made an appointment in the morning for car pick up, yet after 4 hours of waiting the car was still not brought out. The workers were very rude. After a while my driver had to leave. Due to that fact I will now have to pay additional storage fees and look for a new driver. This had been a complete nightmare. On top of that I been trying to call that copart location and they keep dropping my call. Avoid this location at all costs.

Katy T.

Im giving one star because let me put 0, i’ve been having an issue with souther copart since September!!! They agreed to refund me money to my account for a vehicle i purchased and they destroyed by accident!! I have yet to receive the money back.. and they don’t answer the emails we send… can some one please help me !!

Justin W.

This place is a joke, their rules for payments, pick ups, titlework is a bureaucratic joke... Their employees are slower then DMVs and don't care about anything. No one cares to help you, communication is not existant. Stay away from Copart, there are many other auctions with much better policies & helpful people.