Jax Pacific West Insurance - San Jose, California

Address: 1674 Story Rd, San Jose, CA 95122.
Phone: 4089236300.

Specialties: Insurance agency.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 42 reviews on Google My Business.
Average opinion: 2.4/5.

📌 Location of Jax Pacific West Insurance

☎️4089236300

⏰ Open Hours of Jax Pacific West Insurance

Monday: 9 AM–7 PM
Tuesday: 9 AM–7 PM
Wednesday: 9 AM–7 PM
Thursday: 9 AM–7 PM
Friday: 9 AM–7 PM
Saturday: 9 AM–6 PM
Sunday: Closed

Jax Pacific West Insurance

Address: 1674 Story Rd, San Jose, CA 95122.

Phone: 4089236300.

Specialties: Insurance agency.

Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.

Opinions: This company has 42 reviews on Google My Business.

Average opinion: 2.4/5.

About Jax Pacific West Insurance

Jax Pacific West Insurance is an insurance agency located at 1674 Story Rd, San Jose, CA 95122. The agency offers a range of insurance services and products to meet the needs of its diverse clientele. With its convenient location in a shopping center, Jax Pacific West Insurance makes it easy for customers to access their services.

The agency prides itself on providing good customer service, as evidenced by the positive feedback from some of their clients. For instance, Viviana, a representative at the agency, has been noted for being helpful and providing a welcoming experience for customers. The agency's commitment to customer satisfaction is further demonstrated by its wheelchair accessible entrance and parking lot, making it easier for people with disabilities to access their services.

Customer Reviews and Feedback

While some customers have reported a positive experience at Jax Pacific West Insurance, the overall reviews on Google My Business indicate a mixed reception from customers. The average rating of 2.4/5 suggests that there is room for improvement in terms of customer satisfaction. Some customers have appreciated the good customer service, while others have found the experience to be less satisfactory.

To improve their customer satisfaction, Jax Pacific West Insurance may consider addressing the concerns raised by some customers, such as improving communication and providing clearer information on insurance policies. By doing so, they can enhance their reputation and attract more satisfied customers.

Conclusion

👍 Reviews of Jax Pacific West Insurance

Jax Pacific West Insurance - San Jose, California

M G.

1/5

I've had progressive since 2010 my sister in law is the one who got it for me. Since then I have only dealt with the website. Never knew that the insurance brokers were that bad.

F. B.

5/5

Viviana was really helpful, Greeted me right away, & conveniently located at the shopping center.

Thanks for the good customer service

elias G.

1/5

worst insurance ever they wont explain what your coverages are. we had an accident took for ever to talk to an adjuster make me pay for towing took 3 months for them to get my truck fixed but an get it out of shop because i have to pay 1300 for towing from where i had the accident. not cool at all DONOT GET THESE INSURANCE the worst i ever had..

Patty O.

1/5

If anyone is thinking of going to this place, please DONT !!!! I had canceled my policy and called to double check so I won't get charged but I did either way. I had to call them back because every time they say they will call back its night time and they are closed. I got charged for an insurance I canceled a month ago. They are very unprofesional and have very poor customer service skills. They hang up on you and can't even answer a basic question. Don't go to this people. They don't know how to do their jobs. I regret going there in the first place. Just horrible experience. And the worst customer service ever !!!!

Martin G.

1/5

This company is one of the worst in San Jose, never answer their calls, if you pay your policy on the 9th they cancel it before it expires. In other companies, id pay $30 to put another car. In this company $150 just to add another, to me it is money steal. I gave 1 star to let me comment. They dont deserve any. Muy muy mal servicio

Laurissa L.

1/5

Scam artists rip off. Hidden fees. The girls only care about stupid high heals. No customer service. No person to person understanding. Totally incompitent and rude. They told me flat out if i dont like it find a new insurance company. Ive actually been a customer for 7 yrs. i did find a new company better coverage and, much much cheaper omg! I can't belive I've been paying that much for this long. Honestly skip this place dont wast time and money.

Margarita C.

5/5

Got my insurance and paid my registration renewal all in under 30 min. Got my tags that same day ! The staff was very nice and they have all the proper paperwork and certification.

Mr. G.

1/5

BEWARE ZERO STARS
These people make all kinds of promises to get your money and never deliver. Took me 2 weeks of calls and going back and forth to the location to never be able to talk to the owner, broke my contract and asked for my refund (they had previously agreed to) the answer was NO REFUNDS, all of the sudden they forgot they promised me my full money back, I let these liars keep my money, they probably need it more than I do. ...