Mike Douglas - State Farm Insurance Agent - Jacksonville, Alabama

Cason Cobb

Kim at Mike Douglas’s office goes above and beyond to help! She has been so kind and patient with all of my questions. I would highly recommend this Insurance agency to anyone! Ask for Kim?

annie brown

A few months ago our camper was in an accident and deemed a total loss. I'm visually impaired and my boyfriend is illiterate. Kelly and Kim went above and beyond to help us from start to finish making sure we were well taken care of. It took almost 2 months for State Farm to finalize our loss because we could not find a mechanic to write an estimate. Kelly made several calls and finally got State Farm to send an adjuster out to us. We are so thankful to ladies in the office. State Farm may not be on our side but Kelly and Kim sure are!

Tammy Jones

We have always been with USAA insurance because the rates are always the lowest. When we renewed this year the new rate was going to be a thousand dollars more than what we payed the previous year. We had Mike Douglas quote our house and an auto and they were able to save us this thousand dollars a year and we have more coverage on our home and the auto. In today’s crazy times this was very much appreciated.

Ken Reeves

I filed a claim and have asked to speak to Mike for over three weeks now. Every time I call I am told that he is not in or that he is rarely in. I asked multiple times for a return phone call from him to discuss my claim. I have yet to receive a phone call from my agent of over 20 years. You would think that as must premium as he has taken in, he would be willing to give me a call; instead, he avoids it.
I was told he was on vacation, and when he returned, he would call me. I called back to the office and was told he would be back because again, I did not receive a call. I was even told by an employee in his office that he had been in that week. When I was transferred to the receptionist, she lied and said he had still not returned from vacation.
I will definitely be moving my business. If he doesnt care about his clients, he should be out of business.

Wesley Bayles

As a longtime customer of State Farm for over a decade, I'm utterly disappointed with their recent handling of my insurance claim. Despite faithfully paying premiums for years without ever filing a claim, when I finally needed their support due to legitimate damage to my roof, they flat out denied it. Their excuse? They conveniently claimed ignorance about the cause of the damage, boldly asserting it wasn't hail, despite evidence suggesting otherwise. After a decade of loyalty, I expected better treatment and fair assessment of my claim. State Farm's denial without proper investigation or consideration is not only unacceptable but also showcases a lack of commitment to their customers' well-being. I'll be looking for a new insurance provider, one that values its clients and honors their policies. Avoid State Farm if you value honesty and integrity in your insurance provider.

John Joyce

Thrilled with my experience with Kim & Jayden,at J'ville State Farm. It's always a great outcome. LOVE THEM!!!

Laura Layton

Kim is such a treasure!! She has helped me so much following an accident. I can't thank them enough for all their hard work and dedication to their customers!!

Cindy Emerson

I am incredibly grateful for the exceptional service provided by State Farm Insurance in Jacksonville, Alabama, particularly by Kim. Her dedication knows no bounds; she has gone above and beyond to assist not only my husband and me but also our adult children.

Kim's knowledge and compassion are truly outstanding! Her expertise in insurance matters is evident, and her genuine care for her clients shines through in every interaction. We feel not just like valued customers, but like a part of her family.

I wholeheartedly recommend their services to anyone seeking insurance assistance.