A-US Air Conditioning of Texas - Garland, Texas

Saeid Z.

I purchased an American Home Shield warranty last year, and I highly regret it. When I requested service for my heating system, they sent a technician from A-US Air Conditioning of Texas. After inspecting my unit twice, he failed to find the problem and made things worse. My cooling system now makes a loud noise, and the heating system still doesn’t work properly. He even left screws untightened, creating more issues. I do not recommend this company or the warranty at all

Chad H.

Why can’t I rate less than one star? I know I have a home warranty, and they only hire the bottom feeder contractors but these people are ridiculous. Openly refuse to disclose what I’m paying for, repeatedly, even after the warranty company requested it. Fraudulently charged me for a permit they never obtained, and work they didn’t perform, and to top it off, the unit they installed looks like a bad DIY job- nothing fits or seals, it sucks hot air from the attic where they failed to seal it up, and it blows cold air into the hot attic where they failed to seal it up. Condensate line leaking onto attic rafters and I just can’t imagine any professional being proud of this installation. I really wish a supervisor or owner of this company would respond, no one returns calls or emails. Look at these photos and tell me you would hire these people?

UPDATE.... we've had 7 visits from these folks trying to make things right, the City had to get involved because they refused to do an inspection after their install... to the point the City has fined them for not doing the inspection, AND they have another permit on file from 6 months ago with this same company where they refused to do an inspection afterwords also. Completely ridiculous, and I have no idea how they are in business, and have no idea why their management or owner doesn't care?

Todd L.

Single handily the absolute WORST company I’ve ever dealt with. The untrained installers completely botched the install of two units, put a massive hole in our ceiling and just left without even telling us. 2 days later one of them busted a hose or something and now it’s raining in the living room. Terrible doesn’t come close to describing this company.

Jennifer S.

Do not use this company under any circumstances. They are crooks and you can’t trust what they are saying. They were sent by my warranty company but I decided to take the cash out option and choose my own vendor. After finding out they had lost the job, they sent the warranty company a list of things they had done to prepare to do the work on my property. Including, requesting a permit from the town, installing a hard start and capacitor… the work totaled $800. I called the town, no permit had been requested and the vendor that I did choose was nice enough to remove a rusted on capacitor and hard start so that I could show the warranty company that A-US Air is taking them and their customers for a ride. Do not use! See photos below of the rusty equipment they supposedly installed the week before. Save yourself the headache and either take the cash out or get a second opinion.

Alfred V.

Scheduled appointment times are provided but not adhered to at this company. They expect you to be available all day, regardless of the time sent to you. The technician arrived an hour before my scheduled appointment time, and as I was not reachable, they rescheduled my appointment to after an incoming winter storm. I will have no heat for multiple days with freezing temperatures.

Carol S.

Technicians NEVER show up within the confirmed time window, or they no show altogether (or send a "Substitute" and tell me that the original technician had something "come up")! I have been trying for two days to get someone to my home to repair my AC for the THIRD time. They have installed two new compressors since March (last one in late August) and now it is not working again and they are not responding! I am in the real estate business and I have never experienced this low level of service and customer care and lack of concern for customer's time.

Romia L.

This company started a fire and burnt my yard during an ac repair. It took weeks in the heat of summer to get the repair, then they started a fire and burnt my grass and my neighbors grass. The entire process is still frustrating And now refuses to pay. But bragged about owning a yard service company. Very unprofessional and dishonesty.

Sandra M.

Our AC went out overnight so we called this morning and we were expecting a wait time of a few days for a tech to come out but they understood our situation and came out within a matter of hours. Mike Collins was our tech he had excellent customer service, extremely knowledgeable, very courteous and it was repaired within the hour. I couldn't be happier with the service of this company. I definitely recommend.