AC WIZARD - Dallas, Texas

Bill K.

I submitted my AHS warranty request at 7:15p on Sunday. Ac Wizard responded almost immediately and told me a tech would be out between 10a--2p the next day. Josh showed up around 11a Monday and correctly diagnosed my heater problem as a faulty igniter. He had a new one on the truck, swapped it out and got me back in service within 30 minutes of his arrival. Fast, professional and friendly. Well done, Wiz.

Sreejumon K.

A technician from AC Wizard came to my home for a free tune-up service through American Home Shield (AHS). During the job, he accidentally broke a part of my system and attempted a temporary fix using glue. I insisted on a permanent solution and a proper part replacement. When he returned, he didn’t bring the replacement part as promised but tried a stronger glue instead, which also failed.

Frustrated, I filed a complaint with AHS, and the technician eventually agreed to replace the part. He returned with the replacement and installed it, but it was done with much difficulty. Fast forward six days (today), I began smelling gas in my bedroom whenever I turned on the heating system. I called AC Wizard to address the issue, but despite the technician offering a 30-day warranty for his work, the company insisted I needed a new work order to fix their mess.

Now, I’ve had to create a new work order with AHS and requested a different vendor. My system was working perfectly fine before this tune-up service, and AC Wizard not only failed to complete the tune-up but also caused more damage with their inexperienced technician. I absolutely do not recommend them!

Matleena L.

When we contacted American Home Shield on a Sunday afternoon we heard AC Wizard would be giving us a call to schedule a central AC repair. Within 15 minutes of AC Wizard opening on Monday morning we received a call to schedule same day! Josh came out that afternoon and was very honest about the work that needed to be done and was upfront about costs that would or wouldn't be covered by the warranty. He took the time to really educate us about the system, what the problem was, and how not getting the problem fixed properly could effect us in the future. We couldn't recommend this company more and honestly don't understand all the negative reviews. And yes this is a real person and I was not paid for this review lol. Thanks Josh for giving us a good laugh and your honesty! - Matleena and Adam Leslie

Tony B.

Recently had our entire HVAC system replaced by AC wizard, not only did the techs do a great install job, the back end of the sale has been fantastic. If you are needing work done look no further!

Miguel P.

Be aware

I selected this contractor from American Home shield due to all the good reviews, but the truth is that they were very dishonest and the customer representative Valerie was rude and a liar. AHS approved the replacement of the AC evaporator coil, but they gave an estimate of $4,080 for the modifications needed for this fix, when I called them they said they had to replace all other things for the coil to work, like if it was the first time my AC breaks. 2 years ago I had the same problem and AHS assigned a different contractor, while they also tried to sell me a new system, they did not lie about it and only charged me for the refrigerant.

Todd P.

AC Wizard worked on my unit 3 times through my home owners warranty. Each repair lasted a week. The last repair was compressor change out. The unit lost refrigerant in less than a month. I asked Valerie in the office if they did a leak test after the compressor was replaced and she said they do not do leak test after a replacement. Hard to understand how you can charge so much $$ for refrigerant then not even check to make sure the refrigerant holds in the system. The other odd thing was they did all the work in 1 hour after telling me it would take 4-6 hours. They were out earlier in the week and add a hard start kit to the compressor before replacing. The hard start kit install took longer than the compressor install. I tried to see if they would come out and do a leak test but they said it would $100 more dollars just to go and if there was a leak (even if the leak was from the compressor install) I would still have to pay for the refrigerant. This is a band aid AC service company and they seem to not do their due diligence. A leak test would have solved this but as Valerie said "We don't do leak test after we install a compressor and add refrigerant." I received 2 other bids outside of AC wizard. Both other bids stated "leak test" on the line item of the compressor replacement. Went with AC Wizard due to the discount from the Home Owner Warranty. Should have just paid the extra money since we have a unit that needs several $$ of refrigerant now. AC Wizard - do a leak test after you open a system to replace a part, It is industry standard to do so.

In response to Jimmy below, I had another company look at the unit today. The leak was located at the copper line your installer put in place. Clearly there was not a pressure test done. Which explains why your tech was in and out in 1 hour. You guys dropped the ball on the install. Your office person said you don’t do pressure tests and your work shows that as well.

Jordana M.

Posting this so others do not make the same mistake. I recommend avoiding this company if possible. We used them through the home warranty, and the work done has not lasted. They replaced the entire unit and 5 months later the compressor needs to be replaced again. Fun fact: they only warrantied their product for 6 months (saved those calls and emails where they stood behind their work). This is not my first home, nor my first experience with ACs. When I look at the compressor, you can visibly see the poor work.
I hope this helps.

Barak W.

Seemed like nice people, but they don't actually seem to care about their work. I had an issue with a duct coming apart and my home warranty brought them out to fix it. As you can see in the picture, their "fix" was just putting a zip tie on the ducting and called it a day. When it inevitably came free 40 days later, I tried to call to get them back out and they said since it's past 30 days they can't do anything and to contact my home warranty. Home warranty said that this is an issue with AC Wizard and I had to deal with them. Extremely unhappy.